Newthorpe Medical Practice
Newthorpe Medical Centre, Harvest Road, Eastwood, Nottingham, Nottinghamshire, NG16 3HUContact details and opening times
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Reviews
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Review titled Good practice (inexperienced doctor)
Rated 5 stars out of 5
by Anonymous - Posted on 09 July 2024
Having been taken rather ill last Saturday, with a condition that gradually worsened throughout the weekend, with the symptoms I was displaying, I was strongly advised to take a Covid test I had been provided with a test kit by the hospital due to my suppressed autoimmune and in the event that it was positive, to alert 111 so they could advise the next steps They took all the relevant data concerning my condition, which was deemed serious enough to trigger antiviral treatment at the cdmu My age 67 and the medication which affects my auto immunity, they to contacted the lady nurse on duty calls and instructed a call back to discuss In essence she wasn’t interested and even suggested ibuprofen to fight the condition, which I am not allowed to take by strict order from my consultant The doctor realising her error, then agreed to discuss with her colleagues and would call me back Alternatively she referred me back to 111 I never received a call back and was left in a painful and disabling state and after prompting the receptionist was assured she would take it up immediately The doctor never even had the courtesy to call back instead choosing to instruct the receptionist to call Leaving a voicemail saying doctor says if your condition worsens call 999 and get an ambulance, with no mention of a referral How sorry you must feel for those receptionist having to answer to a totally unscrupulous docto, with no recognition of empathy, regard or respect for her patients I was forced to contact 111 a second time who were astonished at this unprofessional behaviour They in turn arranged for one of their doctors to call me back after which time my condition had deteriorated further They counselled me at length and produced an email report which the dispatched immediately to the doctor instructing her to arrange my referral asap Their only explanation for this conduct which in their eyes fell well below the professional standards was that “some gp’s now consider Covid a low priority and are out of touch with current Covid procedures “ Alarming to say the least I received a txt message from the gp doctor who advised she had made the referral and to expect a phone call I have saved the text and telephone message for reference Surprisingly the call never came so I contacted them myself only to be told there was no such referral and I wasn’t on the system, which I hasten to add was done in a very efficient manner The synic in me would suggest this was a deliberate act on this doctors part, which should be investigated, reported with a reasonable explanation offered Not only does these actions affect the good standing of the surgery (who I hasten to add my family and I having been with for may year), but also puts a black mark on the nhs in general I would ask that the practice don’t put a black mark against me or my wife because of this review, rather understand how and why and what can they do to avoid a reoccurrence Best regard
Visited July 2024
Review titled Newthorpe Medical Practice
Replied on 10 July 2024
Thank you for your comments, I am sorry you were dissatisfied with the service you received. To enable me to look into this further would you please contact Izaak Holmes or Sara Green on on 01773 535511. We are always grateful for patient feedback and appreciate the time you have taken to provide this.
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Review titled Awful awful practice
Rated 1 star out of 5
by Anonymous - Posted on 27 March 2023
I am chronically ill and have had trouble with this practice for years. Recently their receptionist upon being told I was having pain in my chest and shortness of breath told me the only available appointment was 8 days away. I had to go to urgent care and wait three hours with my chronic illness causing me a lot of pain to be told I had a chest infection. 8 day wait with a chest infection if it had been up to this surgery. This is part of a long line of negligence on the part of both staff and doctors. I'm terrified each time I need to go, I would rather leave chronic problems untreated than interact with them in any capacity.
Visited March 2023
Review titled Newthorpe Medical Practice
Replied on 12 April 2023
Dear patient, thank you for taking the time to write to us regarding your recent experience with our practice. I am sorry to hear that your experience was negative and welcome the opportunity to put this right, please contact Izaak Holmes, Practice Manager on 01773 535511 or email nnicb-nn.prescriptions@nhs.net to discuss this further.