Nightingale Medical Centre
Damson Drive, Peterborough, Cambridgeshire, PE1 4FSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Never can get an appointment for doctor
Rated 2 stars out of 5
by Philip Keehn - Posted on 01 August 2023
I was not well over the weekend and I phoned the surgery Monday morning at 8am at 8.57 when my call was answered and told no appointments ring back tomorrow or 111, so I called 111 who then sent an ambulance I was taken to A&E diagnosed with a bad chest infection, now all I needed was the doctor to give antibiotics and steroids which would have saved a lot of time, I was first registered at Welland Medical Practice in Eye road where I used to get to see a doctor the same day, now they have merged I've never seen a doctor there
Visited July 2023
Review titled Nightingale Medical Centre
Replied on 04 August 2023
Thank you for your feedback, one of my colleagues has been in touch and I believe this matter has now been resolved. If you require any further help please contact the surgery.
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Review titled Appointments
Rated 1 star out of 5
by Anonymous - Posted on 12 May 2023
I would like to know how is it possible to make an appointment. Today I was on airmid uk app form 7.30 and no available appointment. I was on the phone from 8.00 ,my call was answered at 9.20 and of course I was told no appointments are available,try on Monday . I sent an email and still no answer Any advice?
Visited May 2023
Review titled Nightingale Medical Centre
Replied on 16 May 2023
Thank you for your feedback. I believe this may have now been rectified, but if I am mistaken, please could you email cpicb.nightingalemc@nhs.net with your details and we will get back to you.
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Review titled Bad experience
Rated 1 star out of 5
by Anonymous - Posted on 19 May 2023
Trying to get an appointment to see a doctor been suffering with a earache. Got told by receptionist cannot speak to a doctor need to wait for 10 days then ring back. Receptionist was trying to give me medical advice. Not happy with the service. Have to wait for an hour or so till to actual speak to someone or otherwise no appointments.. Not happy at all.
Visited May 2023
Review titled Nightingale Medical Centre
Replied on 23 May 2023
Hi Please could you contact us on cpicb.nightingalemc@nhs.net and let us know your details. I would like to listen to the call between yourself and the receptionist to see if additional training is required for the team. Many Thanks Nightingale Medical Centre
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Review titled very poor practice
Rated 1 star out of 5
by Anonymous - Posted on 19 May 2023
i m calling from 2 weeks always at 8 am to get appointment . every time my number is 15 and every time i m told there is no avaible appointment for me . and every time i here to call next day . when i m telling to reception what is happen and what is my pain I am send to pharmacy for pain killers .
Visited May 2023
Review titled Nightingale Medical Centre
Replied on 19 May 2023
Hi Thank you for your review, I am sorry you are unhappy with your care. In order for us to look further into this for you could you please email your details to cpicb.nightingalemc@nhs.net. Once this has been recieved we will be able to investigate the matter.
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Review titled Never answer phone
Rated 1 star out of 5
by Jason - Posted on 04 April 2023
I have been on the phone for 2 1/2 hours today as was told by 111 to contact my gp. No chance of that. Since this moved from eye road it’s become a nightmare to see a doctor, I totally understand the pressures on the nhs but this surgery is just a joke
Visited April 2023
Review titled Nightingale Medical Centre
Replied on 12 April 2023
Hi Jason If you would like to email us on cpicb.nightingalema@nhs.net with your details so we can look into this further. Many Thanks Nightingale Medical Centre
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Review titled Cancelled
Rated 2 stars out of 5
by Anonymous - Posted on 08 May 2024
Three times now I have had a appointment and three times they have cancelled but didn't tell me . Trying to tell receptionist about this and met with disdain, they just don't seem to care or be concerned that you have wasted time poor management
Visited April 2023
Nightingale Medical Centre has not yet replied.
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Review titled Very difficult to get an appointment.
Rated 1 star out of 5
by Anonymous - Posted on 20 April 2023
As I experienced new symptoms, I tried to book an appointment to see my GP, after waiting for 1 hour 30 mins on phone, I was told no appointments available, not on the day, no next or no for foreseen future. As I have thyroid, I requested blood test long with new symptoms I was experiencing which the receptionist agreed. Just after the blood test same receptionist called to book an appointment with the GP (once again I had to go for another blood test). This is not only my experience, I have a very sick child who is 12 years old and needs antibiotics often. Just for the prescription no chance to get through the receptionist, I have to call St George's Hospital (where his main Doctor is). For his day to day health issues we have to call 111 which in my opinion is not right. Third case, about my husband. He is experiencing leg pains, but we are scared to call receptionist just to hear no appointments at all. I think we have right to see a GP for our good health and wellbeing which is very depressive for me. Please advise if we have to move surgery or try to sit and wait for my family suffer?
Visited March 2023
Review titled Nightingale Medical Centre
Replied on 21 April 2023
Thank you for your review we take all comments about the practice very seriously. Firstly as mentioned in previous responses we have over 90 appointments available with a clinician on average per day. The demand we face at present is unprecedented, and we like many other practices, are struggling to met it. We unfortunately do not have unlimited resources and are currently working to maximum capacity. If you can email your details to cpicb.nightingalemc@nhs.net I will look further into the matter
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Review titled Shocking, just shocking
Rated 1 star out of 5
by Anonymous - Posted on 08 March 2023
It’s impossible to get an appointment. Staff are uncaring and unhelpful. They do not chase up other services on your behalf. They are arrogant and rude. It’s up to the sick patient to chase up everything. Clueless mental health care. Just shove you on pills then expect you to get better. No follow up, no compassion, no care. Expect patients to arrange their own medical reviews, then you call and are told no one is available. Then they leave you without any medication due to sheer incompetence and lack of communication. My mental health has been adversely affected by this doctors to such a degree that I feel they make me worse. They have absolutely no idea how to deal with mental health. It’s disgusting.
Visited March 2023
Review titled Nightingale Medical Centre
Replied on 16 March 2023
Thank you for your review we take all comments about the practice very seriously. Firstly I would like to say we have over 90 appointments available with a clinician on average per day. The demand we are currently facing is unprecedented, and we like many other practices, are struggling to met it. This is not the service we strive to offer but we do not have unlimited resources and are currently working to maximum capacity. Our staff are faced with an increase in abuse and negative attitudes everyday but are trying there hardest to offer the best service to our patients. Due to the demands on us, if you have been referred to another service we would ask that the patient call the service to see what is happening with their care. We have a dedicated Mental Health Nurse within the practice, who regularly evaluates and follows up patients who require it. If she is unable to help any further she would make a referral to a service that could help. I am unable to comment on your medication without knowing your details, but I am more than happy to look into this for you if you can email your details to cpicb.nightingalemc@nhs.net Many Thanks Sophie Parling Practice Manager
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Review titled Seem very bad!
Rated 1 star out of 5
by Anonymous - Posted on 17 April 2023
I asked, as a new resident here, for a repeat prescription. I gave asthma and COPD and wanted to order my medication. I was told i couldnt order till the day it was meant to run out! This meant i was without any puffers over the weekend and until i could order. When i did i got a really nice receptionist and received it next day. I dont know how i managed!! I had a phone call 2 weeks ago to gave blood pressure checked. Since i cant get there, i was to have a visit, nothing happened in those 2 weeks. Poor practice, wish i could keep my old one. I got 2 x all my medication. This will never happen here, have a job to get 1 lot.
Visited March 2023
Review titled Nightingale Medical Centre
Replied on 18 April 2023
Hi If you would like to email us on cpicb.nightingalemc@nhs.net with your details so we can look into this further for you. Many Thanks Nightingale Medical Centre
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Review titled poor practice
Rated 1 star out of 5
by Anonymous - Posted on 07 February 2023
I had to wait nearly 2hrs to talk to the receptionist who managed to give me an 'emergency' appointment for my 5wk old. I was told to send pictures to be reviewed. Dr called back and left a voicemail saying that they have sent a prescription to be collected. I have no idea what is wrong with my baby and when I called back again at a later time ive been told to call the following day as they have no appointments. The receptionist was rude and unhelpful. Why are they not seeing patients? Especially babies! I always have issues getting an appointment and every time I call its at least 30 mins to get through but this practice it appalling and I wish I could go back to my previous Dr as I never had any issues like this!
Visited February 2023
Review titled Nightingale Medical Centre
Replied on 10 February 2023
Hi If you would like to email us on cpicb.nightingalema@nhs.net with your details and the details of your child so we can look into this further. Many Thanks Nightingale Medical Centre