Norfolk Street Surgery
Norfolk Street, Shelton, Stoke-on-Trent, Staffordshire, ST1 4PBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Archaic system of booking appointments
Rated 2 stars out of 5
by Michal - Posted on 10 March 2025
The appointment booking system is definitely not a user friendly. I was trying to book an appointment last week and today and still nothing. Everyday I call, I can hear the automated message that all lines are busy and then I am disconnected! Today I have called again later and the lady said that all appointments are already booked. I can call tomorrow again (what is obviously pointless) or I can come to surgery in the morning. What if someone is working, not mobile, has got difficulties to walk, etc? Did anyone ever completed Risk Assessment, Equality, Diversity Impact Assessment? If yes, I really would like to see it because in my opinion the system needs to change a be more efficient.
Visited March 2025
Norfolk Street Surgery has not yet replied.
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Review titled Application completely ignored
Rated 1 star out of 5
by Anonymous - Posted on 07 October 2024
I applied to this surgery through the NHS app and was told it should take 5 days at most to receive a response. 23 days after my application I sent an email asking if they’d even received my application and my email was blocked!
Visited September 2023
Norfolk Street Surgery has not yet replied.
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Review titled Reception
Rated 3 stars out of 5
by Anonymous - Posted on 04 July 2023
Fortunately I do not have to ring for GP often the odd occasion I have in the last 12 months I find reception. Staff quiet abrupt and not empathetic god help those who are feeling really poorly to have to contend with attitude as well as trying to get an appointment it’s very disappointing
Visited July 2023
Norfolk Street Surgery has not yet replied.
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Review titled Couldn't fault it!
Rated 5 stars out of 5
by Anonymous - Posted on 05 May 2023
Absolutely landed on my feet with these doctors, been a patient there for 4 years and every single time my issues (both mental and physical) have been taken very seriously and the staff have been polite and considerate, each time I have been fit in at late notice or have been able to get in the following day! Made my fella sign up here too!
Visited May 2023
Norfolk Street Surgery has not yet replied.