North Baddesley Surgery
Norton Welch Close, Fleming Avenue, North Baddesley, Southampton, Hampshire, SO52 9EPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Thank you
Rated 5 stars out of 5
by Anonymous - Posted on 08 December 2024
I have had, as always a great service from the surgery. Last week I was given a same day appointment, the next day I called the surgery and the duty doctor responded quickly. Everyone I spoke to was very kind and reassuring, thank you for such great care.
Visited December 2024
North Baddesley Surgery has not yet replied.
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Review titled Getting face to face appointments
Rated 2 stars out of 5
by Samantha Feltham - Posted on 13 August 2024
I had an appointment today at 1.15 which I had made 2 weeks ago online. I was exactly 5 mins late unfortunately. I had called the surgery at 1.10 to say I would be late but as it was during the reception staffs lunch break there was only the out of hours service available. I apologised and tried to say I was going to be 5 minutes late but it wasn’t acknowledged. On arriving at the surgery I couldn’t check in as I was late. It says see reception but there was a sign saying they were closed. I waited but there was no one at all to speak to. There was one other person in the surgery waiting room who was seeing the dr i was due to see. The dr was running late. I waited for half an hour but no one appeared who I could speak to ask anything. The patient before me did not reappear during that time. The receptionists were in their office on their lunch. Would it not be sensible to stagger lunch breaks so that the reception is still manned as obviously there was a dr still working? It’s near on impossible to get a drs appointment and no online consultations available. The dr was running late so surely being 5 mins late would have been fine?
Visited August 2024
North Baddesley Surgery has not yet replied.
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Review titled So Impressive!
Rated 5 stars out of 5
by Samantha Ashford - Posted on 17 July 2024
Recently I submitted an Econsult regarding an issue that had been troubling me for a while and within a few hours I received a call from one of the team inviting me down to the surgery for an examination within the hour! I felt so looked after and was so impressed with the prompt and kind service I received. Many thanks, it was so appreciated.
Visited July 2024
North Baddesley Surgery has not yet replied.
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Review titled No appointment availability
Rated 1 star out of 5
by Anonymous - Posted on 30 June 2024
I tried to book a non urgent GP appointment 7 times over 3 days. Each time I phoned, I was informed all appointments for 2 weeks time were booked. I phoned at 8am and was 16th in line! I then tried at various other times. I asked receptionists the best time to call for an appointment and was told they were not allowed to say. Getting a GP appointment isn't easy with this surgery. It's 'frustrating' and 'stressful'. It's not good enough.
Visited March 2024
North Baddesley Surgery has not yet replied.
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Review titled Excellent urgent service
Rated 5 stars out of 5
by Emma - Posted on 15 December 2023
Fantastic service this morning for an urgent issue. I was seen extremely quickly by a very kind urgent care who assessed and prescribed some medication for me. I was able to collect this from my preferred surgery and start the medication quickly. Thank you
Visited December 2023
Review titled North Baddesley Surgery
Replied on 18 December 2023
Dear Emma Thank you for feeding back on your recent positive experience. It is always lovely to receive and to be able to forward to everyone in the Practice. With best wishes & kind regards Claire Cairncross, Practice Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Ray wheeler - Posted on 23 October 2023
Phoned this morning at 8am,waited for call back,which came very quick.explained problem to receptionist ,who was very helpful,said she would speak to doctor and call us back,which she did after 5minutes. The problem was solved.cannot praise the surgery enough the service was excellent. Thank you
Visited October 2023
Review titled North Baddesley Surgery
Replied on 18 December 2023
Dear Mr Wheeler, many apologies for the late response. Thank you very much for your kind feedback. I am pleased that you are satisfied with the service we provided and I have forwarded your thanks to everyone. With very best wishes. Claire Cairncross, Practice Manager
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Review titled Always there when I need them
Rated 5 stars out of 5
by Angela H - Posted on 02 August 2023
I have been registered here since moving to the village 7 years ago. I have always experienced fantastic service. I've had to have multiple visits this year for a reoccurring ear infection, I've had emergency appointments as I have needed them and every member of staff from the reception team to medical have taken the time to listen my concerns and have arranged support accordingly. They are a great team, thank you to them all.
Visited August 2023
Review titled North Baddesley Surgery
Replied on 15 September 2023
Dear Angela, thank you for taking the time to review our Practice and to share your positive experiences. Yours sincerely, Claire Cairncross, Practice Manager
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Review titled My previous review was taken seriously
Rated 4 stars out of 5
by Susan Musselwhite - Posted on 12 April 2023
Following my previous negative review, I was given a cancellation appointment this afternoon. The doctor was extremely thorough and didn’t rush me at all. I was able to discuss the problems concerning me mentioned in my previous review and a very acceptable outcome was achieved. Thank you.
Visited April 2023
Review titled North Baddesley Surgery
Replied on 15 September 2023
Dear Mrs Musselwhite I apologise for your previous negative experience, but would like to thank you for taking the time to follow this up to report that you received a positive outcome. With kind regards Claire Cairncross, Practice Manager
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Review titled Unable to get an appointment
Rated 1 star out of 5
by Susan Musselwhite - Posted on 06 April 2023
I’ve been with this practice since it opened and only recently since passing 70, have a needed to use its services more frequently. I really need advise re medication and a chronic neck pain, but cannot get to speak to a doctor. My prescription was sent via text so I was unable to ask specific questions. I’ve been told by the receptionist to use e-consult or go on line at 1 pm daily to book my own appointment, which are all gone. It seems if you’re over 70 you don’t matter anymore. It seems now that I’ll have to go on holiday still concerned about my medication. I certainly wouldn’t recommend this surgery.
Visited March 2023
Review titled North Baddesley Surgery
Replied on 15 September 2023
Dear Mrs Musselwhite, thank you for your subsequent post reporting that you received a satisfactory outcome regarding your concerns. With kind regards Claire Cairncross, Practice Manager
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Review titled I’m just not important!
Rated 2 stars out of 5
by Anonymous - Posted on 27 February 2023
I hate to say but I just don’t feel the surgery cares about me or whether I receive the appropriate treatment. I’ve tried using the correct process (eConsult) to get medical advice twice but both times I’ve had encountered a total failure by the system. It’s very upsetting when you wait weeks for help but it never comes. EConsult seems to be the way to communicate with my GP & when I expect a telephone call to discuss the problem I discover this isn’t what happens but the GP uses this time to review the request. Whatever happened to speaking to the patient?? I’ve reached a point of total no confidence which will probably mean I will have to try another surgery despite having been at this surgery for 35 years. I completely understand the pressure on the service but I can’t continue like this.
Visited February 2023
Review titled North Baddesley Surgery
Replied on 28 February 2023
Dear Patient, thank you for taking the time to feed back to us regarding your disappointment in our service and I am very sorry that you feel that way. Please be assured that it is absolutely our priority to treat each patient with importance and I am very sorry that you feel this is not the case. I would be very grateful if you could email me with your contact details and I can arrange to discuss your experience individually with you at a convenient time to yourself. With kind regards, Claire Cairncross, Practice Manager