North Baddesley Surgery
Norton Welch Close, Fleming Avenue, North Baddesley, Southampton, Hampshire, SO52 9EPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled No one answers the phone
Rated 1 star out of 5
by Anonymous - Posted on 28 November 2022
Like many of the other reviews - no-one answers the phone it is left ringing and ringing Repeat prescriptions that have been according to Patient Access have been approved but when I have tried to collect form pharmacy there is no prescription been sent through I have tried to use E-consult but as it doesn't list the symptom/condition this is not useful Poor service
Visited November 2022
Review titled North Baddesley Surgery
Replied on 28 February 2023
Dear patient, thank you for feeding back your experience of our service. You have highlighted several areas in which you have been disappointed so may I suggested contacting Lorraine, our Patient Liasion Officer in order to discuss them in more detail. With kind regards. Claire Cairncross, Practice Manager
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 16 September 2022
Terrible surgery. Impossible to reach the surgery over the phone, they never pick up. Sometimes you get through and they hang up or the line disconnects. Can never get an appointment in a reasonable time frame. Admin / reception disorganised and shambolic. Highly suggest using a different Gp service .
Visited September 2022
Review titled North Baddesley Surgery
Replied on 28 February 2023
Dear patient. thank you for taking the time to feed back the disappointment you feel when trying to contact us by telephone. We are almost at the point of resolving our telephony issues with the aid of our commissioners. Please be assured our reception staff do not hang up on patients unless they are being verbally aggressive, in which instance, the patient will be given warning that the call will be ended. We have appointed a Patient Liaison Officer, Lorraine, who would be very happy to discuss your concerns with your either over the telephone or during a face to face appointment. It is very disappointing to read your negative comments regarding our reception team so perhaps you would contact us to make an appointment with Lorraine in order to discuss this further. With kind regards, Claire Cairncross, Practice Manager.