North Brink Practice
7-9 North Brink, Wisbech, Cambridgeshire, PE13 1JUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Worst experience
Rated 1 star out of 5
by Wendy - Posted on 08 July 2024
Absolutely abysmal GP practise. Only ever seem to be able to get an appointment with a Nurse and not a GP which isn’t very convenient. Had the nurses argue with me about what is a high temperature. Apparently 39.7 isn’t a high temperature according to the nurse. Also every time i have been its always is a viral infection without any sort of diagnosis or care to examine. Personally i feel as the practise is a joke and needs investigating as all practises should present their patients with the option to see their GP but this one fails on doing exactly that and every other experience there is met through staff who just don't seem to know what they're doing. Suggestions from staff are. High temperature isnt a high temperature if it isnt causing irritation. Viral infection on everything anyone goes in there for. Been registered for 5 years and only ever been able to see my GP once even when seriously needed only option to see a nurse. Overall this practise is so bad that ive had to change practises because the staff argued with me mid appointment and told me that they know more about my child!
Visited July 2024
North Brink Practice has not yet replied.
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Review titled An unpleasant experience at the surgery
Rated 2 stars out of 5
by Anonymous - Posted on 17 January 2024
I am elderly but active and haven't needed to visit the surgery for over 10 years. Recently I have been feeling unwell with a bad cough and flu-like symptoms for nearly 2 weeks. This illness has made me feel a lot weaker than normal. My wife telephoned the surgery for advice. She gave a description of my symptoms and I was asked to come into the surgery. At the surgery the nurse who interviewed me, albeit not unpleasant, was curt and made me feel uncomfortable. I felt threatened by some of his questions and annoyed that he appeared not to take into account I felt unwell. It made me feel flustered. The interview left me with a very bad feeling about The North Brink Practice. I think I will be very reluctant to come into the surgery again.
Visited January 2024
Review titled North Brink Practice
Replied on 23 January 2024
Thank you for your comments about your views on the practice. Unfortunately the practice is unable to assist patients further with complaints that are left as anonymous comments on our NHS Choices website. We would be happy to discuss with you further and ask that patients contact the practice direct to address any problems that they may have experienced, to enable us to understand the events that led to the patient complaint, to enable us to improve any pathways in the future.
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Review titled Reluctant reception
Rated 1 star out of 5
by Alex - Posted on 03 May 2023
Having recently moved from a major city, I was appalled with how reluctant their reception staff are at dealing with patients on the phone. Tough luck if you cannot access the online triage form, you will be treated like an inconvenience for calling reception. I’m now desperately trying to change GP so I can at least get my hospital referrals booked without causing myself a brain haemorrhage in the process. As soon as you reach out to a third party their reception suddenly appears to become efficient and able to use a phone.
Visited April 2023
Review titled North Brink Practice
Replied on 09 May 2023
Thank you for your comments about your views on the practice. Unfortunately the practice is unable to assist patients further with complaints that are left as anonymous comments on our NHS Choices website. We would be happy to discuss with you further and ask that patients contact the practice direct to address any problems that they may have experienced, to enable us to understand the events that led to the patient complaint, to enable us to improve any path ways in the future.
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Review titled Appointments?
Rated 2 stars out of 5
by Anonymous - Posted on 27 April 2023
I’ve been with the surgery for nearly 5 years in that five years. The only time I’ve ever been there before a Covid jab for three years now I’ve tried to make an appointment and never had any luck. I’ve never had GP surgery this bad in trying to get an appointment
Visited March 2023
Review titled North Brink Practice
Replied on 09 May 2023
Thank you for your comments about your views on the practice. Unfortunately the practice is unable to assist patients further with complaints that are left as anonymous comments on our NHS Choices website. We would be happy to discuss with you further and ask that patients contact the practice direct to address any problems that they may have experienced, to enable us to understand the events that led to the patient complaint, to enable us to improve any path ways in the future.
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Review titled I’ve never met my doctor..
Rated 1 star out of 5
by Anonymous - Posted on 31 May 2023
Diagnosed by reception, never met my doctor, I won’t rant here but could make a longer list.. Refused quarterly prescriptions for a life long drug so have to pay monthly, I know other practices do not do this. Wish I knew what to expect before moving into the area.
Visited January 2023
Review titled North Brink Practice
Replied on 06 June 2023
Thank you for your comments about your views on the practice. Unfortunately the practice is unable to assist patients further with complaints that are left as anonymous comments on our NHS Choices website. We would be happy to discuss with you further and ask that patients contact the practice direct to address any problems that they may have experienced, to enable us to understand the events that led to the patient complaint, to enable us to improve any path ways in the future.