North Wood Group Practice @ Tulse Hill
4 Hardel Rise, London, Greater London, SW2 3DXContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about North Wood Group Practice @ Tulse Hill.
Reviews
-
Review titled Bad practice
Rated 1 star out of 5
by Lina - Posted on 23 September 2024
Your Review: Well, my experience has been unpleasant at this GP in Tulse Hill, on September 23 at 8:55 I arrived and checked in the GP was without people there to be answered, my appointment was at 9:am, I waited until 9:10 and went to the reception to ask, they told me wait and then, I waited until 9:25 , I had to come to work and I couldn't wait any longer , this appointment was very important to me , I turned off the reception and went back to ask her said the doctor was there. busy and would attend me as soon as possible, I said I couldn't wait any longer .but the funniest thing there was no patience and especially the doctor was 35minutes with a patient. above all I didn't even have any support with the reception, to mark or see the most possible way to help the patient, very unpleasant and lack of professionalism on the part of doctors and receptionist.
Visited September 2024
Review titled North Wood Group Practice @ Tulse Hill
Replied on 30 October 2024
Dear Lina, Thank you for your feedback. I am sorry to hear that you had a bad experience with a delayed appointment and that the reception team were not supportive to your needs. Delays can sometimes happen to appointments due to unforseen circumstances, and I would have expected this to have been communicated to you, if that was the case. I will share this feedback with the team to ensure that we improve our service in this area. Should you wish to speak about your experience further, then please don't hesitate to contact the Practice and ask to speak with me. Thank you. Kind regards, Donna Development Director
-
Review titled Great service
Rated 5 stars out of 5
by Katerina - Posted on 11 March 2024
I called to make an appointment. I had to wait few weeks, but as it wasn't urgent I was OK with that. On the day I checked in and the nurse came to take me in. She was very pleasant, friendly and professional. The appointment went very smoothly and quickly. Thank you
Visited March 2024
Review titled North Wood Group Practice @ Tulse Hill
Replied on 30 October 2024
Dear Katerina, Thank you for taking the time to prove us with a review. We are glad that your appointment with the nurse went smoothly and quickly. We will share your feedback with the staff. Thank you. Kind regards, Donna Development Director
-
Review titled Very much improved
Rated 5 stars out of 5
by Phillip - Posted on 17 March 2023
Very help on phone and agreed that I needed to speak to a GP had a call pm same day and Gp asked me to come in so she could check over Very nice Gp who understands my needs and was really helpful many thanks
Visited March 2023
Review titled North Wood Group Practice @ Tulse Hill
Replied on 30 October 2024
Dear Philip, Thank you for your feedback, which is much appreciated and will be shared with the team. We are really pleased to hear that you got a call the same day, including a face to face appointment, that your needs were understood and the GP was very helpful. Thank you. Kind regards, Donna Development Director
-
Review titled Always excellent
Rated 5 stars out of 5
by Anonymous - Posted on 16 January 2023
Fortunately, I do not have cause to go to the surgery on a regular basis- but its nice to know that the excellent service here at Tulse Hill continues! The nurse that I saw today was so caring and proactive- a real credit to the NHS. Thank you for such a pleasant experience!
Visited January 2023
Review titled North Wood Group Practice @ Tulse Hill
Replied on 30 October 2024
Dear Patient, Thank you for your lovely feedback which we will share with the team. It is really appreciated the comments you have shared, that the nurse was so caring and pro-active. Thank you. Kind regards, Donna Development Director
-
Review titled Lengthy wait times
Rated 2 stars out of 5
by Anonymous - Posted on 16 January 2023
Called 8 am 13th in queue. Got through told GP would call back am as pain in right side could be appendix. Noon. It’s after midday no one called back. Holding for update 18th in queue. Hopefully I will be ok waiting for this length of time. Anyone on pay as you go would have no credit by the time they get through. Unacceptable it’s Triage for all calls and I live one minute away.
Visited January 2023
Review titled North Wood Group Practice @ Tulse Hill
Replied on 30 October 2024
Dear Patient, Thank you for your feedback. I am sorry that you had a long wait to get through and that nobody called you back for your appointment. That is not the level of service we expect patients to receive. We have now implemented a new appointment system, which should mean patients get appointments far quicker. We have also worked hard on our telephony access so waiting times to get through to the Practice are much shorter. It can be beneficial to contact the Practice after 10:30am as generally the phone lines are quieter. You can also use our online platform via the Practice website to contact the Practice, which will involve no waiting on a telephone line. Thank you for your feedback. This will be shared with the team. Kind regards, Donna Development Director
-
Review titled Lengthy wait times
Rated 2 stars out of 5
by Anonymous - Posted on 16 January 2023
Called 8 am 13th in queue. Got through told GP would call back am as pain in right side could be appendix. Noon. It’s after midday no one called back. Holding for update 18th in queue. Hopefully I will be ok waiting for this length of time. Anyone on pay as you go would have no credit by the time they get through. Unacceptable it’s Triage for all calls and I live one minute away.
Visited January 2023
Review titled North Wood Group Practice @ Tulse Hill
Replied on 30 October 2024
Dear Patient, Thank you for your feedback, it is really useful for us to receive. We are sorry that you have experienced long waits in the telephony queue and that you did not get a call for your appointment. We have recently made changes to the appointment system that should mean patients are seen much quicker. In addition on the telephone line, there is now a call-back option, so you don't have to wait in the queue. We have worked hard to improve our telephony response times and the data shows they have reduced, although we recognise the phones can still be very busy. There are some alternative options for you. Calling after 10:30 can be beneficial as the phone lines are often less busy after this time. In addition, if you are able to, you can submit a query either in person via the reception team, or online via the Practice website. Both these options avoid waiting on the telephone line. Should you wish to discuss this further, please don't hesitate to contact the Practice and ask for me in person and I would be happy to speak with you about it. Thank you. Kind regards, Donna Development Director