North Wood Group Practice
Crown Dale Medical Centre, 61 Crown Dale, Upper Norwood, London, Greater London, SE19 3NYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Failure to organise essential home visit
Rated 2 stars out of 5
by Anonymous - Posted on 10 January 2025
Complaint procedure not available on Line. Very disappointed that home visit needed to arrange necessary vaccinations for vulnerable bed bound patient was not arranged as promised in November 2024. Informed today (January 25) that there was no capacity to arrange this and that the vulnerable bed bound patient would have to wait until the Spring. No record that any contact had been made to arrange the home visit. Not a good experience.
Visited January 2025
Review titled North Wood Group Practice
Replied on 14 January 2025
Dear Patient, Thank you for your feedback. I am sorry to hear about your experience. These are not the standards of care we wish to deliver as a Practice. If you are able to contact the Practice again, and ask for Donna, Development Director, I will look into this further for you. You mention there is no complaints procedure on-line. There is a page. I am sorry you were not able to find it, it is there. The link below will take you to it, including a form which enables you to submit a complaint if you wish. https://www.northwoodgrouppractice.co.uk/complaints-policy If I am provided with the patient name, I can look into this further for you and aim to resolve the issue. I hope that this assists you further. Thank you. Kind regards, Donna Development Director
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Review titled Excellent service from Asthma review
Rated 4 stars out of 5
by Michael Ball - Posted on 17 June 2024
Efficient review. On time. Nurse was charming. Always had great service from the practice in this field.
Visited June 2024
Review titled North Wood Group Practice
Replied on 25 October 2024
Dear Michael, Thank you for your feedback, we're really pleased you had a good experience with our team. We will share this feedback with the Nursing Team. Thank you, Donna Development Director
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Review titled General call back pharmacist
Rated 3 stars out of 5
by Anonymous - Posted on 26 June 2024
Popped into the surgery as I had missed 2 calls from the pharmacist because my phone does not accept with held numbers ( why is the surgery with holding there number?) Was told by the receptionist I would get a call by 12.30 ...40 mins time from when I walked in there Wow what great service I thought I called the surgery at 1pm and the receptionist told me she would send a message 1.30 I called them back asi still didn't get the call Told them I have to return to work shortly and wouldn't be able to answer. So no call by 1.50 ... Told the receptionist I will pop in and write out in layman's terms why I need medication Do they not realise when they send 28 tablets for a month there is going to be 3 tablets short on the months that have 31 day!
Visited June 2024
Review titled North Wood Group Practice
Replied on 25 October 2024
Dear Patient, Thank you for your feedback. I am sorry you had a disappointing experience and did not get your calls as expected, and there were issues with getting your prescription. We will look into this further. If you wish to discuss this further, please don't hesitate to contact the Practice, and ask for Donna Gibbs, Development Director and I will make time to go through your concerns and see how they can be resolved. Thank you again for your feedback, it is really important and helpful to the Practice. We aim to address your concerns going forward. Kind regards, Donna Development Director
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Review titled Excellent Patient interaction and service
Rated 5 stars out of 5
by Mike White - Posted on 17 January 2024
Today I spoke with the practise pharmacist about a query I had about my medication and practise procedures. He was incredibly clear and precise about the issues, not only addressing them but also resolving them. The time and patience shown was appreciated and left me feeling that all issues had been addressed and that improvements in service would be addressed. I was left feeling that this was a good practise and a good team. Mike
Visited January 2024
Review titled North Wood Group Practice
Replied on 25 October 2024
Dear Mr White, Thank you for your feedback. It is much appreciated and very helpful to the Practice and the team. We are pleased to hear that your experience with the Practice Pharmacist was positive and we were able to address your procedural and medication queries. Your feedback will be shared with the team. Thank you. Kind regards, Donna Development Director
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Review titled Brilliant Doctor, Brilliant NHS
Rated 5 stars out of 5
by Delia - Posted on 27 November 2023
Visited the surgery today and I felt listened to and helped, everyone from the receptionist to the Doctor was very welcoming and the atmosphere was very calm. It really makes a difference when you feel heard and helped with kindness
Visited November 2023
Review titled North Wood Group Practice
Replied on 25 October 2024
Dear Delia, Thank you for your feedback. We are so glad to hear that you felt listened, and helped by all of the team and the atmosphere was very calm. Your feedback has been shared with the team, and is much appreciated by them all. Thank you. Kind regards, Donna Development Director
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Review titled Good care.
Rated 5 stars out of 5
by Anonymous - Posted on 01 February 2023
I visited Crown Dale today since it reopening, I cannot believe how the surgery has changed immensely, polite staff, caring nurse, caring doctor that listened. The receptionist was really polite. I do hope it stays this way.
Visited February 2023
Review titled North Wood Group Practice
Replied on 25 October 2024
Dear Patient, We are so pleased you've had a positive experience and that you felt the team were caring and you were listened to. We really appreciate the feedback and this has been shared with the team. Thank you. Kind regards, Donna Development Director
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Review titled Good service
Rated 4 stars out of 5
by Anonymous - Posted on 06 February 2023
Good choice of outpatient specialist GP for well being, Equality diversity inclusive and freedom of faith minded and inclusive of all citizens including EU and globally. Nursing and front desk highly professional as is individualistic GP service user centred choices and uphold confidentiality and privacy. Grazie
Visited January 2023
Review titled North Wood Group Practice
Replied on 25 October 2024
Dear Patient, Thank you for your feedback. We are so pleased to hear that you found the team professional and inclusive, and that overall you had a positive experience. Thank you for sharing this with us. Your feedback has been shared with the team and has made a difference to them. Thank you. Kind regards, Donna Development Director