Northbrook Health Centre
93 Northbrook Road, Shirley, Solihull, West Midlands, B90 3LXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Questionable reception staff
Rated 2 stars out of 5
by Anonymous - Posted on 15 July 2024
When calling to book an appointment (due to my medication preventing me from waking in time for 8:30 am), receptionist suggested I take a higher dose of my medication (controlled drug) in order to wake up in time for 8:30
Visited July 2024
Northbrook Health Centre has not yet replied.
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Review titled Questionable service
Rated 2 stars out of 5
by Anonymous - Posted on 15 July 2024
When attempting to book a fertility appointment for both myself and my partner, the receptionist refused to allow us to see the doctor together and denied our request without discussion.
Visited June 2024
Northbrook Health Centre has not yet replied.
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Review titled Speedy diagnosis
Rated 4 stars out of 5
by Philomena Grice - Posted on 27 May 2024
A Dr at Northbrook saw me for a mole I discovered on my scalp , he was prompt in sending me for photos , which ended up me having it removed within 4 weeks , it was a Basal Cell Carcinoma … Thank you , also to a very good hairdresser who noticed it !
Visited April 2024
Northbrook Health Centre has not yet replied.
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Review titled Great Response
Rated 4 stars out of 5
by Anonymous - Posted on 12 January 2024
A big thank you to the surgery team (Booking receptionist, Manager & Doctor) for their professional, prompt and reassuring phone call/advice when it was needed.
Visited January 2024
Northbrook Health Centre has not yet replied.
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Review titled Not as good as it can be
Rated 2 stars out of 5
by Hayley Cresswell - Posted on 20 December 2023
Certain GPs are constantly running behind & nit just 5/10 minutes often 20-30 mins. Some GP's are often unfriendly, rude & fob you off without doing asking any relevant questions then prescribe anti bionics telling you to come back in a week if no better any worse. I checked in for my sons appointment today, 20.mins after appointment I went to check that the machine had booked us in. Whilst waiting foe the receptionist to finish on the call my husband forwarded me a text he'd received stating 'appointment cancelled due to us being a nos show'. Managed to get in to see GP but was rushed in/put without any close inspection of the area for concern. GP was quite abrupt like we were being a inconvenience. Awful experience & no confidence in the treatment received so will be going for a second opinion.
Visited December 2023
Northbrook Health Centre has not yet replied.
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Review titled Can’t get appointments
Rated 1 star out of 5
by Anonymous - Posted on 13 October 2023
Online booking opens at 8:30. Despite being online at that time, there were no appointments by 8:31. You try to ring and after half an hr get an automated message saying no appointments. I don’t have understand why they can’t allow “future bookings”, not everything is urgent as has to be booked for the same day.
Visited October 2023
Northbrook Health Centre has not yet replied.
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Review titled unable to make appt
Rated 2 stars out of 5
by Ann Brown - Posted on 27 July 2023
unable to make an appt on line or by phone, spoke to helpful receptionist who suggested I could visit to newly opened Urgent Minor illnesses Unit at Solihull Hospital. Thought this a fantastic service, examined by Doctor who said I need a referral to ENT Fast Pathway service to be seen within 2 weeks, and he wrote to GP the same day as he could not do the referral himself, only via GP. Called into surgery to check they had received letter. only to be told I need to make a GP appt. What is the point?? I could be dead by then.
Visited July 2023
Northbrook Health Centre has not yet replied.
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Review titled Dreadful Availability
Rated 1 star out of 5
by Anonymous - Posted on 20 April 2023
This practice opens its diary at 8:30 on a weekday for appointments taken for that day only. No one answers the phone, you go into a queue and are later told there are no appointments available. You are also told you can book an appointment online but I have unable to see how this can be done. This practice is effectively closed to its patients and should be declared non-compliant and reopened under new management.
Visited April 2023
Northbrook Health Centre has not yet replied.
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Review titled poor practice
Rated 2 stars out of 5
by Jacqui - Posted on 14 April 2023
Impossible to get a doctors appointment, but you can get a flu jab anytime. Phone at 08:30( when the lines open) and get answered 45minutes later to be told no appointments.
Visited April 2023
Northbrook Health Centre has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by M Cunningham - Posted on 10 February 2023
I have recently joined the practice and have been impressed with the excellent patient care shown. I needed to book a fasting blood test rang the surgery and a delightful receptionist called back, the test was booked and carried out by a very professional, welcoming phlebotomist within a week of contacting the surgery. I am so pleased to be a patient at this practice.
Visited February 2023
Northbrook Health Centre has not yet replied.