Northbrook Health Centre
93 Northbrook Road, Shirley, Solihull, West Midlands, B90 3LXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled great practice
Rated 5 stars out of 5
by john j. McGlone - Posted on 01 February 2023
i had taken my last tablet of sertraline and was getting very anxious as i had run out,i needn't have worried as some were delivered the very next day thank you for your amazing service to all staff at northbrook i am extremely grateful xx
Visited January 2023
Northbrook Health Centre has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 13 January 2023
I rang on Tuesday and got a same day appointment to see a doctor. She arranged blood tests and ECG on Thursday with a practice nurse, and requested a chest X-ray. Wednesday I had a call from the hospital for an X-ray on Sunday. I had a text Friday morning re my blood test results! I have been with this practice for nearly 60 years and all the doctors, pharmacists and other staff have been very helpful and get things done in a timely fashion.
Visited January 2023
Northbrook Health Centre has not yet replied.
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Review titled good practice, but unhelpful receptionist
Rated 3 stars out of 5
by Anonymous - Posted on 14 October 2022
I rang to ask when I might be having my Covid/flu jabs as other much younger people were having theirs and I had heard nothing. I had previously been told I could have mine in October. After half an hour's wait on the phone line I was told the surgery had no Covid vaccines available and did not know when they might have any. They told me if I wanted one I would have to go into Birmingham, even though I live in Solihull. ( I think my chances of catching Covid would be greatly increased by having to get on a bus and travel miles into Birmingham!) The earliest date I could have my flu jab was two weeks away, while the cases of flu are rapidly increasing. The receptionist's attitude seemed uncaring to me. In desperation I went into another local surgery to ask if they had any vaccinations available. Their receptionist, on the other hand, couldn't have been more helpful and pleasant. They were amazed that I had been told to go to Birmingham. Although they could not offer me a vaccination, they suggested I could get one the next day at Solihull's Mell Square walk-in centre. The receptionist even rang them on my behalf to check the times! So I will have both jabs together, and have only one day to wait. Why couldn't Northbrook's receptionist simply have told me that? I could have been spared hours of stress and misery. If they didn't know about it, they should have. A very unimpressive way of dealing with elderly patients. As a result, I shall be changing to a new practice. Perhaps some further training is required in this department as I have often found certain receptionists bossy and unhelpful, although others have been good. But this was the last straw, and I feel trust has been lost.
Visited October 2022
Northbrook Health Centre has not yet replied.