Northdown Surgery
Northdown Park Road, Cliftonville, Margate, CT9 2TRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Phonecalls
Rated 3 stars out of 5
by Anonymous - Posted on 28 November 2023
I rang the surgery this morning for a routine enquiry. I was 3rd in the queue. Oh not bad I thought. Won’t be long. 20 minutes later I hung up.
Visited November 2023
Review titled Northdown Surgery
Replied on 04 December 2023
Dear patient, Thank you for your feedback. I am sorry to hear of your poor experience with our telephony system. In your feedback you mention that you were in the queue and hung up after 20 minutes, I can understand your frustration. I'm not sure if you are aware of the 'ring back' option on our telephony system, this means you do not have to be on hold and the system will call you back once you are a the top of the queue. I hope you find this information helpful. If you would like to discuss this further, please do contact me on louise.dobbyn@nhs.net Kind regards Louise Dobbyn Practice Manager
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Review titled A review on my tablets
by Dilly935 - Posted on 11 September 2023
I had some blood tests, then I had a text from the surgery to make an appointment. That was two weeks ago. I filled a form in online, they sent me a text saying someone would get in touch with me, nobody did. I went to see them and was told the doctor was having a day off, and they would leave them a message to phone me. Lo and behold, nothing. I phoned again, but the doctor had left. I was told I was not on the list to have a call and the next day the doctor had a day off, so they would leave a message for the doctor to say I am chasing it up. I am still waiting to see what happens.
Visited August 2023
Provided by Care opinion
Review titled Northdown Surgery
Replied on 22 September 2023
Dear patient, Thank you for your feedback, i am sorry to hear of your poor experience with our practice. If you would like to discuss this in more detail, please do contact me directly at louise.dobbyn@nhs.net Kind regards Louise Dobbyn Practice Manager
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Review titled Finally Sorted
Rated 3 stars out of 5
by Patrick Tobin - Posted on 25 July 2023
Finally spoke with a Dr today and after some confusion, my query anmd issue has been finally resolved. I missed some calls and to the Dr/Surgery they did call back.I do believe there needs to be alot of work carried out to get the surgery (and that’s not the building) back to what it used to be as I always thought it was amazing and still can be. So thank you Northdown Surgery for sorting finnsly
Visited July 2023
Review titled Northdown Surgery
Replied on 07 August 2023
Dear Mr Tobin, Thank you for your feedback. I am please that your issue has now been resolved Kind regards Louise Dobbyn Practice Manager
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Review titled Terrible level of care and service
Rated 5 stars out of 5
by Patrick Tobin - Posted on 21 July 2023
I submitted a form on the 06/06/2023 and was told by reception at the time it takes a maximum of 4 weeks. I have now been chasing this form for 2 weeks and I am been given nothing but a run around. The form is to confirm that I have not been treated for certain issues so I can go private. This surgery is widening their catchment area but yet cannot deal with what patients it does have. I find anytime I am dealing with the surgery it is stressful. Can this Healthcare practitioner’s questionnaire please be filled out ASAP.
Visited June 2023
Review titled Northdown Surgery
Replied on 25 July 2023
Dear Mr Tobin, Thank you for your feedback. I am sorry to hear you have been having problems, we have been trying to contact you, Please do get in touch if you would like to discuss this in more detail, louise.dobbyn@nhs.net Kind regards Louise Dobbyn Practice Manager
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Review titled Unable to get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 11 April 2023
Terrible serive and level of care!! Received a message a week ago from the surgery to get an appointment regarding my results. Since then i've now rung them twice (30+ minute calls) "all appointments have gone" Been in the surgery 3 times was told "all the appointments have gone" and on the 3rd time, You cant come in to book an appointment you should do it on the phone, but was told to ring them after the bank holiday as they will have 1 and only 1 appointment available for the doctor i need to see. Phoned today, 17th in the queue, what a surpise all the appointments have gone. So i guess i give up now as im wasting my time trying and put my life in their hands.
Visited April 2023
Review titled Northdown Surgery
Replied on 13 April 2023
Dear patient, Thank you for your feedback, I was sorry to hear of your experience. If you would like to discuss this in more detail please do contact me directly louise.dobbyn@nhs.net Kind regards Louise Dobbyn Practice Manager
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Review titled Chronic pain not taken seriously and no apts!
Rated 1 star out of 5
by Jacqueline Ventham - Posted on 17 January 2023
I saw the GP end of last year about chronic and severe lower back pain that has been getting gradually worse over the last couple of years. I asked for an xray as it does not feel muscular. Refered for physio, who said I should take up pilates!! I am not lazy or inactive and have been made to fele like this pain is my fault. The physio said it is probably due to damage from an old injury and if I had an xray or MRI it would probably just show more issues than expected and lead to further treatments. Isn't that the point? I am now finding it impossible to get an apt to see GP to ask again for an xray. Meanwhile i'm in a lot of pain, all of the time, and pilates is not going to help. I expect this pain to be taken seriously and be written off as back pain due to inactivity when it is clearly the other way around. I will try again to call through and get an apt but I am not hopeful that my back will ever be properly looked at or treated. This is not good enough.
Visited January 2023
Review titled Northdown Surgery
Replied on 18 January 2023
Dear Ms Ventham, Thank you for your feedback. I am sorry to hear of your experience. If you would like to discuss this in more detail please do contact me at louise.dobbyn@nhs.net Kind regards Louise Dobbyn Deputy Practice Manager
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Review titled Very disappointed in the care received!
Rated 1 star out of 5
by Anonymous - Posted on 13 January 2023
I saw a Dr here in November. Basically I wanted some counselling as I'd been going through a lot lately with personal problems. The Dr said I'd be referred for counselling in November. Went in today to chase it up, 13th of January 2023 a referral still hasn't been made by the Doctor, you would think mental health would be important. My partner also had to chase up today her referral for autism diagnosis from May, we handed the Doctor the Forms we was asked to fill out back in May. January 2023 they are still on the Doctors desk and haven't even been sent off. Disappointing service!
Visited January 2023
Review titled Northdown Surgery
Replied on 18 January 2023
Dear Patient, Thank you for your feedback, i am sorry to hear that you have had a poor experience with us. If you would like to discuss this further please do contact me directly at louise.dobbyn@nhs.net Kind regards Louise Dobbyn Deputy Practice Manager
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Review titled Never ask for a letter
Rated 3 stars out of 5
by Anonymous - Posted on 27 February 2023
Advice i have is do not ask this surgery for a Doctors Letter been waiting since the 17th Jan 23, they do not even let you know either way if they will do the letter
Visited January 2023
Review titled Northdown Surgery
Replied on 03 March 2023
Dear patient, Thank you for your feedback. I am sorry to hear of your poor experience. If you would like to discuss this further, please do contact me directly on louise.dobbyn@nhs.net Kind regards Louise Dobbyn Practice Manager
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Review titled Worse it’s becoming
Rated 1 star out of 5
by Patrick Tobin - Posted on 26 November 2022
I called the surgery on the 17/11/2022 at 10am and waited for a half an hour to try and book a pre bookable appointment to be told after getting through to call back Monday 21/11/2022 at 10am. I proceeded to call back on Monday the 21/11/22 at 10am and waited another half an hour to be told there was only a few issued and they are all gone I was then told to call back on Tuesday 22/11/22 got through after 15mins to be told they only do on the day. But I was then questioned by the receptionist why I want to see the doctor and I stated my care needed reviewing and she had the audacity to say you have a consultant appointment in January I told her I was aware of this and it’s the GP I need to see as they are responsible for my ultimate care. I work away and try to manage appointments on a Monday or Friday. I’m horrified to think that an untrained person now has the right to tell people if they can or cannot visit a GP very disappointed that I am led to write this!
Visited November 2022
Review titled Northdown Surgery
Replied on 14 December 2022
Dear Mr Tobin, Thank you for your feedback. I am sorry to hear of your experience, I have listened to the phone calls and note that you were offered an appropriate appointment. Please do contact me directly if you wish to discuss this in more detail louise.dobbyn@nhs.net Louise Dobbyn Deputy Practice Manager
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