Northenden Group Practice
489 Palatine Road, Northenden, Manchester, Greater Manchester, M22 4DHContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Northenden Group Practice.
Reviews
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Review titled Great practice
Rated 4 stars out of 5
by Anonymous - Posted on 18 December 2024
Quick response to answer , but still left with the outcome as to much informations to understand.I means from my request I have been informed and at the end just confuse.
Visited December 2024
Northenden Group Practice has not yet replied.
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Review titled Really good practice.
Rated 5 stars out of 5
by Anonymous - Posted on 14 December 2024
I had a thorough examination by the doctor which the results far outweighed the extra time taken and left me feeling much happier.
Visited December 2024
Northenden Group Practice has not yet replied.
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Review titled Terrible Practice
Rated 1 star out of 5
by Anonymous - Posted on 02 December 2024
Over the years I have consistently has issues with securing an appointment. I’ve survived various iterations of the appointment systems- which have all generally been poor and not fit for purpose. I booked online at 8am as directed. I requested a telephone appointment however was told that only face to face were available. This was an issue for me, due to mobility issues, however I accepted the appointment. I got a taxi there which arrived late. I was in the surgery 5minutes past my appointment time and logged into the system at 6 minutes past. The GP refused to see me as I was late! Considering the last time I was at the GP I had to wait 40 minutes as they were “running over” the the decision not to see me seemed grossly unfair. It a practice that doesn’t really care about the patients- it’s more of a conveyor belt style of care. No personal touch at all, very “computer says no”. No one to take a view or adopt a common sense approach. On top of that the office manager and deputy are never in, so you don’t really have a way to escalate concerns. I’ve been with the surgery for 20 years and service over the last 5 has really gone downhill. I would recommend that you seek another practice, any other practice as the service and care is very poor. Avoid at all costs.
Visited December 2024
Review titled Northenden Group Practice
Replied on 12 December 2024
Dear Patient, We appreciate the feedback you have left as all feedback positive and negative can be used to learn from to improve our service. We are sorry to hear about your experience you received from our service. We would greatly appreciate the opportunity to discuss your addressed matters further. If you could email the practice at gmicb-mh.ngp@nhs.net including your name, DOB, contact telephone number with the subject line ‘NHS Reviews’ and a member of our senior management team will be in contact accordingly. Once again, we apologise for your concerns, but look forward to hearing from you. Kind regards, Northenden Group Practice
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Review titled Great help
Rated 5 stars out of 5
by Anonymous - Posted on 05 December 2024
Dr. clearly understood the issue I had and dealt with it very quickly and efficiently. She will liaise with Greater Manchester Mental Health Foundation
Visited December 2024
Northenden Group Practice has not yet replied.
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Review titled Great surgery
Rated 5 stars out of 5
by Anonymous - Posted on 13 December 2024
The doctor made me feel very comfortable, I left the practice very happy after a positive experience.
Visited December 2024
Northenden Group Practice has not yet replied.
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Review titled Northenden group practice
Rated 4 stars out of 5
by Alfred lillis - Posted on 20 December 2024
Had my appointment with doctor Thought he was thorough and helpful I would say he was excellent It was Doctor Idris
Visited December 2024
Northenden Group Practice has not yet replied.
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Review titled Good practice
Rated 5 stars out of 5
by dianne Lenihan - Posted on 06 December 2024
It was my annual review for my asthma , and the reassurance I get they are always there if I need them give me peace of mind
Visited December 2024
Northenden Group Practice has not yet replied.
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Review titled Efficient
Rated 5 stars out of 5
by Paulinecarter61@hotmail.co.uk - Posted on 13 December 2024
Went out of their way to accommodate my appt after some miscommunication. Very happy with service
Visited December 2024
Northenden Group Practice has not yet replied.
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Review titled Bloods taken
Rated 4 stars out of 5
by Anonymous - Posted on 06 December 2024
Appointment on time lady very nice and bloods got at first try even though mine are sometimes tricky
Visited December 2024
Northenden Group Practice has not yet replied.
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Review titled Great Service
Rated 4 stars out of 5
by Susan Hume-Livesey - Posted on 05 December 2024
Dr Doyle was so nice. She was very understanding, and made me feel very calm during my appointment when I'm going through a tough time. She explained everything that she wanted to put into place and why. I would highly recommend Dr Doyle.
Visited December 2024
Northenden Group Practice has not yet replied.