Northenden Group Practice
489 Palatine Road, Northenden, Manchester, Greater Manchester, M22 4DHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled No one rang
Rated 3 stars out of 5
by Anonymous - Posted on 22 July 2024
I never received my telephone appointment on 19/07/2024. And having trouble getting in touch about that appointment.
Visited July 2024
Northenden Group Practice has not yet replied.
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Review titled Waste of time
Rated 2 stars out of 5
by Anonymous - Posted on 04 July 2024
I have made an appointment online where I uploaded a picture of my fungal toenail. I was contacted by the Surgery to come for an appointment. When I came and waited for my delayed appointment, I was seen only to be told that the this might not be a fungal infection, but my toenail was to short to take a clipping sample. I was told it need to grow longer or I can go private. So why was I not told that over the phone and was asked to come? It could clearly been seen on the uploaded picture that the toenail was too short (about halfway what a notmal nail should be) What a waste of everyones time! I am very disappointed and still have the problem.
Visited July 2024
Northenden Group Practice has not yet replied.
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Review titled Great
Rated 5 stars out of 5
by Anonymous - Posted on 19 July 2024
Quick response by telephone, no waiting time and my phone battery still working in order to complete the phone call.
Visited July 2024
Northenden Group Practice has not yet replied.
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Review titled Great Service
Rated 5 stars out of 5
by Belal Sari - Posted on 10 July 2024
I have been booked in for my nail surgery at the Podiatrist in this practice and got it done in quite efficient and professional manner who have been amazing, informative, patient and thorough with the whole procedure. They allowed extra time for the local anaesthetic to work and reassured me which made me feel appreciated and at ease. I can’t thank them enough for their professionalism. Spot on !! ⭐️
Visited July 2024
Northenden Group Practice has not yet replied.
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Review titled Extremely efficient empathetic practice.
Rated 5 stars out of 5
by Molly Farr - Posted on 29 July 2024
I phoned for a same day appointment, was ninth in the queue and chose the callback facility which worked well. I was contacted later that morning with an afternoon appointment. My appointment was on time and the doctor I saw was both empathetic and thorough.
Visited July 2024
Northenden Group Practice has not yet replied.
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Review titled A lovely GP experience
Rated 5 stars out of 5
by Anonymous - Posted on 01 August 2024
The GP that I saw for my daughter was absolutely amazing. His manner and level and care was brilliant
Visited July 2024
Northenden Group Practice has not yet replied.
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Review titled Great practice
Rated 2 stars out of 5
by Anonymous - Posted on 17 July 2024
I had been booked for 2 appointment off which I had no notification. Then eventually I got a call back which was extremely hard as the person with whom the conversation was with didn't have any back ground off my problems. Eventually we came up with a plan that right for me to move forward.
Visited July 2024
Northenden Group Practice has not yet replied.
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Review titled Great personal friendly service
Rated 5 stars out of 5
by Anonymous - Posted on 12 July 2024
Receptionist very friendly as was the nurse who dealt with me,she was professional and made me feel welcomed and relaxed
Visited July 2024
Northenden Group Practice has not yet replied.
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Review titled Disorganised
Rated 3 stars out of 5
by Malcolm smith - Posted on 03 August 2024
Got call to say I had an appoint to see a nurse at Gatley Green on 30th july , had a reminder text to say my appoint was at northenden I then called to check if it was at Gatley Green , it was Gatley Green , got call on Monday afternoon 29th July to then say appoint had been cancelled & I had another appointment on Thursday 1.20pm at Gatley Green . Then got another confirmation to say appoint was at Northenden so rang again to check where it was & was told Northenden at 1.20 & then on same day got another text saying 1.50 . I asked the receptionist twice what appointment was for & they couldn’t tell me as didn’t know why On arrival for my appointment the nurse asked why I was there I said no idea to which she said I don’t know either !!!!! Could something explain how this situation has occurred & why I was rang in the 1st instance
Visited July 2024
Review titled Northenden Group Practice
Replied on 06 August 2024
Dear Malcolm, We appreciate the feedback you have left as all feedback positive and negative can be used to learn from to improve our service. We are sorry to hear about your experience you received from our service. We would greatly appreciate the opportunity to discuss your addressed matters further. If you could email the practice at gmicb-mh.ngp@nhs.net including your name, DOB, contact telephone number with the subject line ‘NHS Reviews’ and a member of our senior management team will be in contact accordingly. Once again, we apologise for your concerns, but look forward to hearing from you. Kind regards, Northenden Group Practice
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Review titled Great GP
Rated 5 stars out of 5
by Patricia Avery - Posted on 12 July 2024
The GP I saw was extremely helpful and profrssional and put me at ease regarding my problem and made another appointment to see a doctor next week who can examine it further. Thank you so much
Visited July 2024
Northenden Group Practice has not yet replied.