Northgate Medical Practice
1 Northgate, Canterbury, Kent, CT1 1WLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great care
Rated 5 stars out of 5
by Anonymous - Posted on 01 October 2024
I attended this practice for a mild procedure and I was very nervous as I had had a bad experience with the same procedure in a different practice previously. The care I received from the doctor and the nurse was outstanding and they made me feel so comfortable throughout the whole process.
Visited October 2024
Review titled Northgate Medical Practice
Replied on 10 October 2024
Thank you for taking the time and trouble to submit a review, t is greatly appreciated and will be shared with the team. Northgate Medical Practice.
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Review titled Thank you
Rated 5 stars out of 5
by Margaret Dean - Posted on 17 October 2024
I arrived stressed but knowing how I best manage stressful situations. Dr listened, didn’t interrupt, checked previous notes, acknowledged my medical history and useful treatments, and asked what would be the best way they could help. I feel so hopeful that I have received the best treatment, but was also told that I should go back to them if old meds didn’t help or I needed additional help. Thank you so much. GPs know so much, and listening is such an essential learnt skill. Thank you again.
Visited October 2024
Review titled Northgate Medical Practice
Replied on 17 October 2024
Dear Mrs Dean, Thank you for taking the time and trouble to submit your review via this NHS portal, and for including your name. This will enable me to feedback to the GP directly. I am very glad to hear of your positive experience. Northgate Medical Practice
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Review titled Terrible practice
Rated 1 star out of 5
by Anonymous - Posted on 12 July 2024
Wife has COPD. She needed appointment to see respiratory nurse. Receptionist told her to go to local pharmacist to see if she is deserving of an appointment. Pharmacist mystified by such stupidity. Wife returned to surgery and was informed next available appointment in a month's time. Pathetic. I attend this place to see a physio, who is superb, and for blood tests, and when I do I've never counted more than four patients waiting. So how many sick people are being seen face to face. The above dabacle with my wife is just the latest in a long line of aggravation suffered at this establishment. The whole system here needs a serious overhaul and the head of the lead receptionist should roll.
Visited July 2024
Northgate Medical Practice has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 15 April 2024
medication issue, was referred to pharmacy service to get it sorted - excellent. shoulder injury, seen at different surgery site for urgent physio assessment - excellent. No appointment, advised econsult, reviewed issue sorted ! Cannot fault.
Visited April 2024
Northgate Medical Practice has not yet replied.
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Review titled Your care in the hands of unqualified receptionists
Rated 1 star out of 5
by Anonymous - Posted on 15 April 2024
Previously admitted to hospital for post streptococcal glomerulephritis, which went undiagnosed by this practice for five months, I have scarring to the tops of my kidneys. Told for years by doctors at Northgate to regularly monitor my kidney function, on asking the receptionist for a blood test appointment, I was told by the receptionist who has no medical knowledge or qualifications, that I could not have a blood test to check kidney function without a consultation as there is nothing ‘on the system’…Needless to say, when I then asked for a consultation and received a short answer “there aren’t any”... A complete waste of time! The receptionists’ function in this surgery is to block patients from receiving care. There is no duty of care just ‘computer says no’
Visited April 2024
Review titled Northgate Medical Practice
Replied on 15 April 2024
Thank you for sharing your views anonymously on this website. I am very sorry that you have experienced issues in booking an appointment or arranging a routine blood test. I am unable to make specific comments on the interaction with my staff today without any further details. If you would like this issue followed up, then please email the practice via the contact us link on the website at www.northgatemedicalpractice.com - Thank you
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Review titled Non serviceable
Rated 2 stars out of 5
by Anonymous - Posted on 08 June 2024
I have applied for a doctor to asses my daughter twice on e consult for different reasons and both times she was sent to urgent care when there was no urgency mentioned as my daughter was well enough. Then I was told to see a pharmacist. My daughter is registered at Northgate not a pharmacist or the hospital. I will be changing practices as I feel their duty to care is not available at all especially for children. I never had an issue with them until now and I think it’s disgusting behaviour
Visited April 2024
Northgate Medical Practice has not yet replied.
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Review titled Great Nurse service
Rated 5 stars out of 5
by Anonymous - Posted on 15 April 2024
Seen the nurses this week, all were very kind seeking Gp advice immediately when i came for my dressing. All was sorted, she even went to fetch my prescription - thank you
Visited March 2024
Northgate Medical Practice has not yet replied.
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 24 January 2024
After asthma attack that led to hospitalisation, was sent to doctors to get an appointment in next two days. Appointment for 1 month is the best they can do. Impossible to get appointment.
Visited January 2024
Review titled Northgate Medical Practice
Replied on 01 February 2024
Thank you for your feedback. I am sorry you have experienced difficulty in getting an appointment. In order that we can follow this issue up and investigate it further, I would be grateful if you would contact us via the website at www.northgatemedicalpractice.com. I look forward to hearing from you. Northgate Medical Practice
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Review titled Poor Phone Consultation
Rated 3 stars out of 5
by Anonymous - Posted on 05 September 2023
Phone consultation garbled message left by GP Surgery consultant, phone did npt ring. Waited 8 wks for review Medication. Unable to call back consultant no contact number shows up & non left in message. Had to email surgery which is now closed for training.
Visited September 2023
Northgate Medical Practice has not yet replied.
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Review titled Exceptional GP
Rated 5 stars out of 5
by Anonymous - Posted on 24 May 2023
I can't praise my GP high enough: she is exceptionally kind and considerate, responsive and accessible. She's been wonderful to my mother and my daughter. I wish we had more professionals like her : it makes me feel reassured about the health and wellbeing of my family. Thank you!
Visited May 2023
Review titled Northgate Medical Practice
Replied on 17 October 2023
Thank you for your comments. We would like to apologise for the delay in responding to your post this has been due to NHS Choices technical issues. Thank you for taking the time and trouble to submit your feedback through the NHS choices website. It is always heartening to hear of patients' positive experiences as well as the "not so positive". Feedback of both positive and negative will help us to shape the services of the future. Thank you