Northgate Surgery
Northgate Surgery, Northgate, Pontefract, West Yorkshire, WF8 1NFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Arrogance and incompetence at every stage
Rated 1 star out of 5
by Anonymous - Posted on 27 November 2023
You can't 'sign up' for this place - it's an insolent 'we'll let you know in four to six weeks'. And given a form that could be completed in about five minutes. Then trying to arrange an operation via my optician - twice told 'We haven't received that' - so get lost. I have confidence in my optician - but not in these incompetents.
Visited November 2023
Review titled Northgate Surgery
Replied on 04 December 2023
I am sorry to read your comments. It is difficult to help you without any further detail. If you have not already done so, please contact the surgery so we can look into this further for you. If you are already in contact with us, rest assured we will be doing everything to resolve your issues. We do receive many letters of thanks from patients about our service and we always try to address problems when we know about them. Rebecca Clegg - Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 22 March 2023
I have been registered with the surgery for nearly 5 years and never had any issues. I always use an online form to contact the surgery for myself and a family. My daughter gets seen on a same day usually. Great service and staff.
Visited March 2023
Review titled Northgate Surgery
Replied on 23 March 2023
Thank you so much for your lovely comments about the service you have received at Northgate Surgery We will pass your comments on to the rest of the team. Charlotte Barter - Deputy Practice Manager
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Review titled Extremely Helpful and Efficient
Rated 5 stars out of 5
by Miss Reynolds - Posted on 17 March 2023
I registered at this practice recently and have nothing but praise for this surgery. Lovely reception staff who have been very helpful explaining the registration process & how to access the online services. I had my first appt with a gp today who was v understanding about a chronic condition I have. The gp offered advice & sent me helpful info links about various coping techniques & blood tests were arranged & an appt for bloods was arranged v quickly. Very helpful, efficient and very friendly staff. Thank you so much for making me feel welcome and feeling like I am being listened to, I really appreciate it
Visited March 2023
Review titled Northgate Surgery
Replied on 22 March 2023
Dear Miss Reynolds Thank you for your kind words about Northgate Surgery. I will pass your comments on to the rest of the team. We are pleased you have had such a positive experience and appreciate your feedback. Charlotte Barter - Deputy Practice Manager