Northgate Surgery
Northgate Surgery, Northgate, Pontefract, West Yorkshire, WF8 1NFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor service
Rated 2 stars out of 5
by Anonymous - Posted on 16 April 2025
Poor service received yesterday and today, not listened too, customers needs are not the priority... . . The Dr issued a prescription, but why are you not given a prescription that you can take to the chemist and wait for. . . Instead it's done electronically but it can take over an hour, so you have to go home and come back later. . . I'm Unwell!
Visited April 2025
Review titled Northgate Surgery
Replied on 17 April 2025
I am sorry to read that you are unhappy with the service provided. It is difficult to help you without any further detail. If you have not already done so, please contact the surgery so we can look into this further for you. If you are already in contact with us, rest assured we will be doing everything to resolve your issues. Rebecca Clegg - Practice Manager
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Review titled Arrogance and incompetence at every stage
Rated 1 star out of 5
by Anonymous - Posted on 27 November 2023
You can't 'sign up' for this place - it's an insolent 'we'll let you know in four to six weeks'. And given a form that could be completed in about five minutes. Then trying to arrange an operation via my optician - twice told 'We haven't received that' - so get lost. I have confidence in my optician - but not in these incompetents.
Visited November 2023
Review titled Northgate Surgery
Replied on 04 December 2023
I am sorry to read your comments. It is difficult to help you without any further detail. If you have not already done so, please contact the surgery so we can look into this further for you. If you are already in contact with us, rest assured we will be doing everything to resolve your issues. We do receive many letters of thanks from patients about our service and we always try to address problems when we know about them. Rebecca Clegg - Practice Manager