Northumberland Park Medical Group
Shiremoor Centre, Earsdon Road, Shiremoor, Newcastle Upon Tyne, Tyne and Wear, NE27 0HJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great doctors let down by reception & triage
Rated 1 star out of 5
by Anonymous - Posted on 03 December 2024
The drs at this practice are fantastic if you can get an appointment, unfortunately to get an appointment you need to be triaged by a highly incompetent & malicious reception & triage nurse I unfortunately can’t name. My experiences over the past year have been sub par and have had a detrimental impact on my health. From having to push and push to receive basic care and being spoken to in a rude manner I have had to remove myself from the practice for my own sanity.
Visited December 2024
Review titled Northumberland Park Medical Group
Replied on 10 December 2024
Thank you for taking the time to share your feedback. While we appreciate your input, we're unable to address your specific concerns as your review was submitted anonymously. To provide patients with the best possible care and to help us improve our services, we encourage you to reach out to our practice directly. We value your feedback and would be happy to discuss your experience in more detail. Please feel free to contact us at sa87022@nhs.net Regards Josie Ledger Practice Manager Northumberland Park Medical Group
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Review titled Not recommended
Rated 1 star out of 5
by Anonymous - Posted on 17 July 2024
I have attended multiple appointments and each time, there has been a lack of consistency in my medical records. On my last visit, the practice could not locate my previous medication details or any records of my condition. This level of disorganisation is alarming and suggests a lack of proper record-keeping and communication within the practice.
Visited July 2024
Review titled Northumberland Park Medical Group
Replied on 30 July 2024
Thank you for taking the time to share your feedback. We appreciate hearing from our patients as it helps us identify areas where we can improve. Unfortunately, as the review is anonymous, we are unable to investigate this matter fully. We would encourage you to contact the surgery directly to discuss your concerns in more detail. Our team is committed to resolving any issues promptly and effectively. Thank you for your understanding. Josie Ledger Manager
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Review titled Patient seen at Oxford Centre on behalf of Northumberland Pk
Rated 5 stars out of 5
by Patient seen at Oxford Centre - Posted on 21 February 2024
Patient seen at Oxford Centre on behalf of Northumberland Park "A very tallented clinician ever I met last night, she understand all my worrys about the problems and sadviced me very decent way
Visited February 2024
Northumberland Park Medical Group has not yet replied.
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Review titled Seen at Oxford Centre on behalf of the surgery
Rated 5 stars out of 5
by Patient seen at Oxford Centre - Posted on 16 February 2024
Review via the Oxford Centre "Lovely centre, clean and very friendly. Physios were really nice. Everything was explained clearly. Altogether a very positive experience. Thank you 🙏
Visited February 2024
Review titled Northumberland Park Medical Group
Replied on 16 February 2024
Thank you for taking the time to post your kind review with regards to our Extended Access services at the Oxford Centre. I will pass this message onto the staff at the Oxford centre aswell. Josie Assistant Practice Manager
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Review titled Great GP surgery
Rated 5 stars out of 5
by J Hughes - Posted on 21 December 2023
Have always had such positive experiences when visiting the practise. The reception staff are very polite and patient. I always get a prompt response from e consultations and will be seen in the day of contacting them. From the nurses to every GP I have met, all have been friendly, professional and proactive. Thank you!
Visited December 2023
Review titled Northumberland Park Medical Group
Replied on 27 December 2023
Thank you for taking the time to write this lovely review, it is very much appreciated and I will share this with the team. Kind Regards Josie Assistant Practice Manager