Northwood Medical Centre
10-12 Middleton Hall Road, Kings Norton, Birmingham, West Midlands, B30 1BYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Really impressed
Rated 5 stars out of 5
by Jade b - Posted on 11 November 2024
Would really like to thank secretary M for going above and beyond, she sorted a referral for my son promptly also chasing other appointments to make sure he got seen and the issue dealt with while keeping me in the loop & updated on the situation. I can't thank her enough as we now feel like we're finally getting somewhere with my sons skin condition which has been ongoing for sometime now with back and forth doctors appointments, it's not often I leave positive reviews but M went out of her way to make sure he was to be seen by the correct people and nothing was too much trouble. Thanks again for your help a massive credit to Northwood/ alvechurch :)
Visited October 2024
Northwood Medical Centre has not yet replied.
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Review titled Too much red tape
Rated 1 star out of 5
by Amanda Savage - Posted on 11 July 2024
Asked to book a medication review which in itself was not necessary. Then given a vague appointment ‘Dr will ring you in the afternoon on 1/8/24. No time given but I am expected to make myself available all afternoon. As someone who works this is not possible & may result in a missed appointment wasting everyone’s time!
Visited July 2024
Review titled Northwood Medical Centre
Replied on 22 July 2024
I am sorry you feel your medication review was unnecessary, the Doctors ask us not to give times to patients when booking telephone calls due to difficulties with appointments not running to time, should patients have specific times when they are unavailable these should be advised when booking the slot and we will aim to meet your requests. Andrea
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Review titled Thank you
Rated 4 stars out of 5
by Pam - Posted on 13 May 2024
I had a health problem the day before I was due to take a long haul flight. I 'phoned the GP practice at Alvechurch for help. The receptionist listened to me and gave me a physio appointment that afternoon. The swift response and advice I received enabled me to travel next day. I was able to attend my nephews wedding and be with my family. Thank you
Visited April 2024
Review titled Northwood Medical Centre
Replied on 22 July 2024
Thank you for your positive feedback. It is always good to hear when the service has worked well for patients. Andrea
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Review titled Great Teamwork
Rated 5 stars out of 5
by Anonymous - Posted on 25 September 2023
I recently visited the surgery for a review of a medical condition. The person doing my review picked up on something I had said and contacted another health professional they suggested a test when the test was completed they spoke to two other health professionals who advised me . My treatment was changed . I am being investigated thoroughly for underlying medical conditions and kept up to date with that is happening. As well as being monitored to ensure my condition is stable. Very thorough I think I spoke with a representative of every profession there expect the midwife. Everyone took time in their very busy day to get me referred and reviewed. 11/ 10 Reception staff also very friendly
Visited September 2023
Review titled Northwood Medical Centre
Replied on 13 February 2024
Thank you for taking the time to post your feedback, I am pleased to hear that the medication review worked so well and that you found the team friendly. I will report your feedback to the team. Andrea
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Review titled Sympathetic staff
Rated 4 stars out of 5
by Anonymous - Posted on 21 July 2023
Genuine listening and helpful service - every effort made to give you an on-the-day appointment or phone consultation ASAP. Reception staff are discreet and polite. Doctors don’t rush you out.
Visited July 2023
Review titled Northwood Medical Centre
Replied on 24 July 2023
Dear Patient thank you for taking the time to give feed back about our service. It is much appreciated. I will pass on your kind comment. Practice Manager
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Review titled Caring and Efficient
Rated 4 stars out of 5
by Anonymous - Posted on 25 July 2023
I phoned Alvechurch Medical Centre and spoke to a receptionist. I explained that my child needed a letter from her doctor quite urgently and asked if this was possible. The receptionist was helpful and efficient and assured me that he would contact me once he had messaged the doctor. Within 2 hours I received a text to say that the letter was ready for collection and I then received a follow up call from the receptionist. Thank you to all of the staff (receptionist, doctor and the medical secretary) for this fantastic service. You really went above and beyond and made a stressful time a little easier. We are always too quick to criticise and often to slow to offer our thanks. I hope this goes a little way to redress the balance.
Visited June 2023
Review titled Northwood Medical Centre
Replied on 13 February 2024
Thank you for taking the time to post this comment. It is always good to hear when something has gone well. I will pass on you thanks to the Team. Andrea
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Review titled What a welcome…
Rated 5 stars out of 5
by Shiela Pantrini - Posted on 20 June 2023
I have had to make a number of appointments recently and have to commend the very cheery can do attitude of the receptionist at my GP surgery. Im sorry I don’t know your name but thank you for your very kind and positive approach to getting the appointments needed! Thank you!
Visited June 2023
Review titled Northwood Medical Centre
Replied on 24 July 2023
Thank you for taking the time to write your review of the practice it is much appreciated. I will pass on your kind comments to the reception team.
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Review titled Pleasant and reliable
Rated 4 stars out of 5
by Mhairi Campbell-Fowler - Posted on 13 July 2023
I have always found my encounters with this practice favourable, have come away grateful and satisfied
Visited June 2023
Review titled Northwood Medical Centre
Replied on 24 July 2023
Thank you for taking the time to write your review of the practice it is much appreciated. I will pass on your kind words
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Review titled Always helpful
Rated 5 stars out of 5
by Anonymous - Posted on 15 June 2023
I am always able to speak to a receptionist (after the 8.00 rush hour). Am Usually able to get an appointment and they are really flexible with their modes of appointments
Visited June 2023
Review titled Northwood Medical Centre
Replied on 24 July 2023
Dear Patient, Thank you for taking the time to give feed back about the practice appointment system, it is much appreciated. We are always reviewing our appointment system. Practice Manager
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Review titled Good Practice
Rated 4 stars out of 5
by Anonymous - Posted on 13 June 2023
Despite no appointments being available when I tried on the Monday from 8am when the lines open. I called again on the Tuesday morning and received a call back from the Dr before midday. Can’t fault the Drs. Just appointment system needs looking at.
Visited June 2023
Review titled Northwood Medical Centre
Replied on 24 July 2023
Dear Patient thank you for taking the time to give feedback on our service we provide. I will pass on your kind comment. It is much appreciated. Practice Manager