Northwood Medical Centre
10-12 Middleton Hall Road, Kings Norton, Birmingham, West Midlands, B30 1BYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good Practice
Rated 4 stars out of 5
by Anonymous - Posted on 13 June 2023
Despite no appointments being available when I tried on the Monday from 8am when the lines open. I called again on the Tuesday morning and received a call back from the Dr before midday. Can’t fault the Drs. Just appointment system needs looking at.
Visited June 2023
Review titled Northwood Medical Centre
Replied on 24 July 2023
Dear Patient thank you for taking the time to give feedback on our service we provide. I will pass on your kind comment. It is much appreciated. Practice Manager
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Review titled Practice Nurse
Rated 5 stars out of 5
by Shiela Pantrini - Posted on 20 June 2023
The PN I met today had such a lovely manner and made me very at ease. My appointment was managed competently and efficiently with good explanations. You might say that this is to be expected but working anywhere in the nhs is not easy at the moment so having the energy to do a good job greatly should be noted. Thank you.
Visited June 2023
Review titled Northwood Medical Centre
Replied on 24 July 2023
Thank you for taking the time to write your review of the practice it is much appreciated. I will pass on your kind words to the Practice Nurse.
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Review titled Exceptional patient care
Rated 5 stars out of 5
by Anonymous - Posted on 14 June 2023
Having had a recent cancer diagnosis I found the team at Alvechurch absolutely amazing. To a person, they were professional, caring and empathetic. Brilliant - and that really helps at such a difficult time. Thank you.
Visited June 2023
Review titled Northwood Medical Centre
Replied on 24 July 2023
Dear Patient, Thank you for taking the time give to feed back regarding your contact with receptionist team at Alvechurch. It is much appreciated and will pass on your kind comment. Practice Manager
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Review titled Very poor service
Rated 1 star out of 5
by Anonymous - Posted on 05 June 2023
The appointment system is a shambles despite getting the texts saying appointments available from 8am - 8 pm. This isn't the reality at all - phone at 8 am wait on the line until 8.40 to be told no appointments and nothing bookable in advance. Even if it's something that one of their staff has screwed up, they make no effort to rectify or give any priority. The doctors are great when you get to see them but the practice administration has really deteriorated and a complete lack of accountability. Unless you're prepared to stand your ground every time in terms of access to services, save yourself the stress and hassle and go elsewhere.
Visited June 2023
Review titled Northwood Medical Centre
Replied on 24 July 2023
Dear Patient I am sorry to hear you are not happy with the service we provide. I can assure you everyone within the practice is accountable for their actions. We review the appointment system regularly to see how we can adapt it. We want to make it a better experience for our patients. We have introduced more pre-bookable appointments up-to 2 months in advance. Booking in advance as become really popular as not everyone wants a same day appointment. In one week more than 42 patients pre-booked appointments. We have an open door policy whereby patients can phone and speak to a senior member of the admin team if they wish to raise concerns about the service they have received. Regards Practice Manager
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Review titled Very quick service
Rated 5 stars out of 5
by Margaret - Posted on 16 June 2023
Saw the doctor, and within 8 days i had attended the hospital for the procedure needed thanks to Northwood Medical Centre. The staff are kind and lovely and i cannot thank them enough!
Visited June 2023
Review titled Northwood Medical Centre
Replied on 24 July 2023
Thank you for taking the time to write your review of the practice it is much appreciated. I will pass on your kind comments to the team.
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Review titled Good service
Rated 5 stars out of 5
by Lance Wilson - Posted on 15 June 2023
Always helpful, not to difficult to speak to a doctor or get an appointment . Have been a patient for 30 + years with very few problems
Visited June 2023
Review titled Northwood Medical Centre
Replied on 16 June 2023
Dear Mr Wilson Thank you for taking the time to submit a review. We appreciate the time our patients take to give a review of our services as we do listen to what our patients say/suggest where possible. Management