Norvic Family Practice
5 Suffrage Street, Smethwick, B66 3PZContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Norvic Family Practice.
Reviews
-
Review titled stubborn and unhelpful receptionist.
Rated 2 stars out of 5
by Adam - Posted on 28 March 2024
I called in for the first time to my GP in years, the receptionist from the moment she answered, just wanted me to get off the phone. it was as though she hated her job. she had an Indian accent and spoke very fast. I asked to book a blood test but she said she couldn't do that and only my doctor could. Then I proceeded to ask if I could book a doctors appointment to get a blood test, she then said I had to phone 8 o clock in the morning. I then explained to her that I couldn't do that as I work overnights, she kept saying 'I can't do anything about that'. I then suggested if there was an online method where I could book an appointment and she said no. I then proceeded to ask what were the prices and what types of blood tests they offer and she said she didn't know and I had to ask the doctor. throughout the phone call she was getting more and more frustrated and it was a horrible experience. she should be banned talking to the public and she has no communication skills what's so ever. To this day I haven't had a doctors appointment or a blood test.
Visited March 2024
Review titled Norvic Family Practice
Replied on 27 September 2024
Dear Valued Patient, On behalf of Norvic Family Practice, I would like to say how very sorry we are to hear of your recent experience and dissatisfaction with our receptionist. Many thanks for taking the time to post your comments as we do take all complaints, feedback and comments very seriously. As we currently do not have enough information to identify you through the website, we cannot contact you directly, but if you would like to discuss this in person I would be most happy to meet with you. Yours sincerely, Practice Manager