Norvic Family Practice
110 Norman Road, Smethwick, West Midlands, B67 5PUContact details and opening times
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Reviews
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Review titled Useless
Rated 1 star out of 5
by Anonymous - Posted on 24 May 2023
Today I called at 8:02, trying to get an appointment call lines open at 8:00 and I was told on the automated service that there was no places in the que left, this isn’t the first time this has happened and like many others when you do get through all you are told is there are no available appointments or they can pre book you in a few weeks time. This surgery has been operating like we are still in lockdown for years despite covid no longer being a national health emergency I will be looking for a new gp as I don’t think this is acceptable and there seems to be no care at all for there patients
Visited May 2023
Review titled Norvic Family Practice
Replied on 16 August 2023
Dear Patient Thank you for getting in touch to leave your feedback. I am sorry to hear about the difficulties you have experienced in securing an appointment recently. We are experiencing significant demand for appointments at this time and have brought in additional locum GP support to help with this. Incoming calls are placed in a queue and answered in the order they are received. A significant majority of our daily calls are received at 8am each day when the phone lines open, and our team work hard to answer each one promptly. Routine non-urgent appointments may experience delays at this time, while we are prioritise medically urgent appointments. If you are running out of medication, requests can be submitted online via our website and emergency supplies can be issued until you are able to be seen by a clinician if needed. Once again, I am sorry for any difficulties experienced with our service at this time. Thank you Mrs P R Birtles Practice Manager