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Novum Health Partnership - Baring Road Medical Centre

Baring Road Medical Centre, 282 Baring Road, London, Greater London, SE12 0DS

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Reviews

Displaying 1 to 2 of 2

  1. Review titled Efficient and helpful

    Rated 5 stars out of 5

    by Anonymous - Posted on 10 May 2024

    I contacted the team at Baring road recently for an eye problem. They messaged me back within minutes and arranged an onward referral. I was seen in the eye clinic quickly and efficiently and was really impressed. The doctors here are really helpful and the online contact form worked really well. Thank you!

    Visited May 2024

    Report as unsuitable

    Review titled Novum Health Partnership - Baring Road Medical Centre

    Replied on 15 August 2024

    Dear Patient Thank you for taking the time to share your positive feedback regarding the quick referral for your eye problem. We are pleased to hear that you were satisfied with the speed of the process. Ensuring that our patients receive timely and effective care is a top priority for us, and it’s gratifying to know that we were able to meet your expectations in this instance. Your kind words are much appreciated and will be shared with the team. Kind Regards Miss M Stewart Practice Manager

    Report as unsuitable


  2. Review titled cant even get a repeat prescription right

    Rated 1 star out of 5

    by Anonymous - Posted on 23 May 2024

    all done on app for repeat prescription over a week ago - 1 week later went to chemist to obtain medication via spine system - told nothing on the system. called surgery - Staff are clueless as to whats going on. In the end was told locum dr got prescription wrong ! this surgery is clueless

    Visited May 2024

    Report as unsuitable

    Review titled Novum Health Partnership - Baring Road Medical Centre

    Replied on 15 August 2024

    Dear Patient I am writing to sincerely apologize for the difficulties you experienced while trying to obtain your repeat prescription. I understand how important it is to have a smooth and efficient process for managing your medication, and I am sorry that we fell short of your expectations. We are currently reviewing our procedures to ensure that issues like this are addressed promptly and do not recur. Your feedback is invaluable in helping us improve, and we are committed to making the necessary changes. Thank you for bringing this to our attention. Kind Regards Miss M Stewart Practice Manager

    Report as unsuitable