Novum Health Partnership
The Primary Care Centre, Hawstead Road, Lewisham, London, Greater London, SE6 4JHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good practice
Rated 4 stars out of 5
by Temilade - Posted on 13 October 2024
All the staff were very welcoming and l received a great service from all the staff and my nurse she was patient and very helpful and she make sure l get all the service l need before leaving .
Visited October 2024
Novum Health Partnership has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Мариана Томова - Posted on 12 October 2024
Professional with very careful listening and concern and accordingly correctly made decisions and referral to the right specialist.
Visited October 2024
Novum Health Partnership has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Shirley - Posted on 11 October 2024
I have had a good experience with this practice and the nurse that saw was very helpful and friendly also very polite.
Visited October 2024
Novum Health Partnership has not yet replied.
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Review titled Sharp practices
Rated 1 star out of 5
by Jan Emmett-Smith - Posted on 29 October 2024
I submitted a form which has to be completed by a gp in order to access private health insurance. Had to pay £30 (cash, I might add, machine apparently not working) I called the next day to ask if I could collect it only to be told that the form might take weeks!! to complete! It’s one page! This delay affects my access to treatment in a timely manner and the fact that I am having to pay for a service which I was told the gp would get around to in their own time (weeks) indicates a lack of concern for the patient and a disregard for those using health insurance in order to free up nhs services for those who need it most.
Visited October 2024
Novum Health Partnership has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Shirley - Posted on 15 August 2024
I am very satisfied with them, they are very efficient. I am very satisfied with the Nurse that I saw she was very helpful and friendly.
Visited August 2024
Review titled Novum Health Partnership
Replied on 15 August 2024
Dear Shirley Thank you for your kind words and feedback regarding our nurse. We are pleased to hear that you found her to be very efficient during your recent visit. Providing efficient and compassionate care is a top priority for us, and it’s always gratifying to know when we’ve met our patients’ expectations. I will make sure to share your positive comments with the nurse, as I’m sure she will appreciate them. Thank you once again for taking the time to share your experience Kind Regards Miss M Stewart Practice Manager
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Review titled So quick
Rated 5 stars out of 5
by Annie - Posted on 02 August 2024
A lot of time and resource is saved by having the messaging facility. I am so impressed with the speed of response to any query I've had, plus the fact I can call and get an appointment that isn't 6 weeks away is such a relief. We are really please we found this practice!
Visited July 2024
Review titled Novum Health Partnership
Replied on 15 August 2024
Dear Annie Thank you for your wonderful feedback about our triage system. We are delighted to hear that you had a positive experience with it. Our aim is always to help as many patients as we can, and we are glad that using AccuRx has enabled us to do this effectively. It’s great to know that the system is working well for you, and your feedback encourages us to continue optimizing our services. Thank you again for taking the time to share your experience. Kind Regards Miss M Stewart Practice Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Shirley - Posted on 11 July 2024
I was very satisfied with the service I got. I felt at ease during my appointment and the nurse was very professional and put you at ease immediately.
Visited July 2024
Review titled Novum Health Partnership
Replied on 15 August 2024
Dear Shirley Thank you for your kind words and positive feedback regarding your recent experience with our nurse. We are delighted to hear that you were pleased with the care you received. Our team is dedicated to providing the best possible care, and it is always encouraging to receive such affirming feedback. I will be sure to share your comments with the nurse and the rest of our team, as it serves as a wonderful reminder of the difference we can make in our patients' lives. Kind Regards Miss M Stewart Practice Manager
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Review titled Excellent practice
Rated 5 stars out of 5
by Adepeju Ogunsakin - Posted on 26 June 2024
My experience was great, I was made to feel important, relaxed, though I was tensed, the nurse/DR didn't want to hurt me and had to rebook me.
Visited June 2024
Review titled Novum Health Partnership
Replied on 15 August 2024
Dear Ms Ogunsakin Thank you again for your positive feedback. This will be shared with the wider practice. Kind Regards Miss M Stewart Practice Manager
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Review titled Excellent practice
Rated 5 stars out of 5
by Adepeju Ogunsakin - Posted on 29 June 2024
There nurses are friendly, efficient and effective, they made me feel relaxed and easy to talk to, and what I went for was well attended to and sorted, i will refer the practice to family, friends and people over and over again
Visited June 2024
Review titled Novum Health Partnership
Replied on 15 August 2024
Dear Ms Ogunsakin Thank you so much for your kind words and positive feedback about our nurse. We are thrilled to hear that you had a positive experience during your recent visit. Your feedback has been shared with the nurse, and it means a great deal to the entire team. We are committed to providing the highest standard of care, and it’s always encouraging to know when we’ve met that goal. Kind Regards Miss M Stewart Practice Manager
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Review titled Wonderful care
Rated 5 stars out of 5
by Christopher matz - Posted on 11 July 2024
Nurse went the extra mile to go through my medication. Superb care and attention to detail was great
Visited June 2024
Review titled Novum Health Partnership
Replied on 15 August 2024
Dear Mr Matz Thank you for your kind feedback about your recent experience with our nurse. We are delighted to hear that you had a positive experience, and your words mean a lot to us. I have shared your feedback with the nurse and the rest of our team. Positive comments like yours are truly encouraging and reinforce our commitment to providing the best possible care to our patients. We greatly appreciate you taking the time to share your thoughts. Kind Regards Miss M Stewart Practice Manager