Novum Health Partnership
The Primary Care Centre, Hawstead Road, Lewisham, London, Greater London, SE6 4JHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Practice
Rated 5 stars out of 5
by Shirley - Posted on 11 July 2024
I was very satisfied with the service I got. I felt at ease during my appointment and the nurse was very professional and put you at ease immediately.
Visited July 2024
Novum Health Partnership has not yet replied.
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Review titled Excellent practice
Rated 5 stars out of 5
by Adepeju Ogunsakin - Posted on 26 June 2024
My experience was great, I was made to feel important, relaxed, though I was tensed, the nurse/DR didn't want to hurt me and had to rebook me.
Visited June 2024
Novum Health Partnership has not yet replied.
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Review titled Excellent practice
Rated 5 stars out of 5
by Adepeju Ogunsakin - Posted on 29 June 2024
There nurses are friendly, efficient and effective, they made me feel relaxed and easy to talk to, and what I went for was well attended to and sorted, i will refer the practice to family, friends and people over and over again
Visited June 2024
Novum Health Partnership has not yet replied.
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Review titled Wonderful care
Rated 5 stars out of 5
by Christopher matz - Posted on 11 July 2024
Nurse went the extra mile to go through my medication. Superb care and attention to detail was great
Visited June 2024
Novum Health Partnership has not yet replied.
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Review titled I had a good GP today
Rated 5 stars out of 5
by Michael O'Connor - Posted on 20 May 2024
I saw a very good GP today who took her time to understand my complext health issues. Very different to my last experience. I have asked to see only the GP I saw today in all future appointments because she was very good, and is doing everything she can to help me with my conditions.
Visited May 2024
Novum Health Partnership has not yet replied.
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Review titled Really good surgery
Rated 5 stars out of 5
by Anonymous - Posted on 02 May 2024
I was unable to do a self referral online and did not have access to a computer contacted the surgery and they done it for me straight away I cannot fault the service at all. Everyone I have met so far at this surgery has been polite professional but also friendly. I find it easy to make an appointment and call backs are nearly always done on the same day. Staff have always been very helpful. I was worried about joining a new GP surgery but they have been extremely good.
Visited May 2024
Novum Health Partnership has not yet replied.
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Review titled Amazing care
Rated 5 stars out of 5
by William - Posted on 16 May 2024
The doctor explained things in a lot of detail. I took out my notebook and wrote a lot of notes down. We even started talking about chess which is a mutual interest we both share ! We then spoke about the chess candidates 2024 and the openings to play with the white and black pieces !! A very nice chat !!
Visited May 2024
Novum Health Partnership has not yet replied.
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Review titled Professionalism
Rated 5 stars out of 5
by Nana Ama. - Posted on 20 April 2024
At the Baring Road GP centre, the nurse who attended to my son delivered with care and was informative about her duty. The GP centre was always clean and the atmosphere conducive
Visited April 2024
Review titled Novum Health Partnership
Replied on 22 April 2024
Dear Nana Ama Many thanks for taking the time to write in with your positive feedback. Your comments have been forwarded to the nursing team who I am sure will appreciate hearing them. Thank you again. Kind Regards Miss M Stewart Practice Manager
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Review titled Failed to deliver.
Rated 3 stars out of 5
by Amn Brewster - Posted on 26 April 2024
I was constantly bombarded with text messages to contact the surgery to make an appointment following blood results made available on 17th April 2024. I honestly thought I was dying and immediately contacted the surgery, only to be given a telephone appointment on 25th April, the following week. I was surprised at the initial urgency, that I would then need to wait a further week. However, no one bothered to call, which I found extremely frustrating and annoying. I was left in an anxious state about the discussion. This is the second time that I was assured someone would ring and it did not happen. It would have been helpful and courteous to inform me that the GP was unable to make contact. I will not accept future telephone appointments, because they cause anxiety which does not help my blood pressure. Suggestions as a way forward: Stop asking patients to ring the surgery to make appointments which you deem are urgent, or where patients are being monitored. You know your schedule, so it is up to you to make contact with the patient.
Visited April 2024
Novum Health Partnership has not yet replied.
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Review titled Caring staff
Rated 5 stars out of 5
by James Ware - Posted on 20 April 2024
I am very pleased with the staff doing a demanding job. I am especially pleased with the nurses as they are kind,considerate and very good at making one feel at ease. The ease of making appointments has also improved post Covid, my treatment of leg swelling and ulceration is ongoing
Visited April 2024
Review titled Novum Health Partnership
Replied on 22 April 2024
Dear Mr Ware I wanted to thank you on behalf of nursing team for your kind words. All of our team try to ensure that our patients are looked after this includes sometimes squeezing patients in who need to have follow up treatment but no appointments available for them to book. We pride ourselves on putting our patients first and try to offer the best service in sometimes demanding conditions. I have passed on your comments to the nurses who have treated you. Kind Regards Miss M Stewart Practice Manager