Nuffield House Health Centre
Nuffield House Surgery, The Stow, Harlow, Essex, CM20 3AXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Unable to get a GP appointment
Rated 1 star out of 5
by S chapman - Posted on 13 September 2023
Both in our 70's, we are always unable to see a doctor in person as all appointments have gone by the time we have held on the phone for 25 mins or more. It is a poor state of affairs when we are are forced to ring 111 for a doctors appointment, at our own surgery, as my partner has been in pain and wanted advice. We have been referred in the past to other health professionals at Nuffield House who are always excellent, but there are times when you do need to see a doctor. You have a new website that states you can book an appointment in person. Tried to do this and was told you need to ring.
Visited September 2023
Nuffield House Health Centre has not yet replied.
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Review titled Receptionist today Breath of fresh air
Rated 2 stars out of 5
by Anonymous - Posted on 20 July 2023
Tbh, not had the best experiences a couple of receptionists at Nuffield house. But today this afternoon about 4pm, there was a lovely receptionist who not only went the extra mile but was actually kind and caring.... a breath of fresh air
Visited July 2023
Review titled Nuffield House Health Centre
Replied on 21 February 2024
Thank you very much for this positive feedback which will be shared with the whole team. Kind regards Nuffield House.
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Review titled Impossible to get an appointment
Rated 1 star out of 5
by Martina O’Reilly - Posted on 28 February 2023
It is impossible to get an appointment with the surgery. You cannot prebook and are told to call at 8am. When you call you cannot even get onto the waiting line for the appointments as you are told by a recording “sorry your call cannot be completed at this time, please try again later”. Absolutely useless.
Visited February 2023
Review titled Nuffield House Health Centre
Replied on 28 February 2023
Dear Martina. I am sorry that you have been unable to contact us by telephone to book an appointment and I do understand that this is extremely frustrating. Appointments are available on the day from 8am, evening and weekend appointments are also available. Kind regards Nuffield House
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Review titled Good service
Rated 5 stars out of 5
by Anonymous - Posted on 11 March 2023
Went for dressing change by healthcare lady. Very good service. Dressing all changed and wound looking clean. Answered all my questions . Reception then booked me appointment for weekend. Happy with service.
Visited February 2023
Review titled Nuffield House Health Centre
Replied on 13 March 2023
Thank you so much for your very kind and positive review which the entire Nuffield House Surgery Team very much appreciate
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Review titled Inappropriate advice
Rated 1 star out of 5
by Anonymous - Posted on 23 February 2023
For the second time in two months I have been told that I cannot have a rescue pack of antibiotics and steroids by the call handler at the practice. I wasn’t even asked my name. I was told I will need to see a gp for this to be given even though I explained that my respiratory consultant physician had written advising that I should have this. I was told that the practice is following nhs England policy. As a health care professional working in respiratory who often writes to gp asking for rescue packs for patients with chronic lung disease which the patients receive I am aware there isn’t such a policy. I had even discussed this at my last appointment at the practice and was told it wasn’t the case. The reason people are given rescue packs is individualised and as part of a hcp plan not on a decision of a blanket policy or at the will of the call handler. By not obliging this request it puts the patient at risk of deteriorating more than they would otherwise need to and also unnecessary hospital admissions. As a further consequence it puts extra pressure on emergency appointments and stress on the patient who is having difficulty in breathing which we all can appreciate will make the breathing problems worse. I shall now have to waste another 1-2 hours on hold tomorrow to get an appointment with the Gp for a prescription. This may prevent someone who is unwell getting to speak to the gp.
Visited February 2023
Review titled Nuffield House Health Centre
Replied on 21 February 2024
Thank you for leaving this feedback which will be shared with the whole team. Kind regards Nuffield House.
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Review titled Fantastic Practice
Rated 5 stars out of 5
by Anonymous - Posted on 18 January 2023
I came for my B12 injection today and the nurse that did it was very nice she also noticed some small moles on my arm that she advertised me to get looked at. We had a short chat about and and the nurse booked me an appointment for the next day. I can not thank her enough for her advice.
Visited January 2023
Review titled Nuffield House Health Centre
Replied on 19 January 2023
Thank you so much for your kind words, which I have shared with the practice team. We all try very hard to provide the best services we possibly can, so it is lovely to get such kind comments. Kind regards Nuffield House
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Review titled Thankyou
Rated 5 stars out of 5
by Anonymous - Posted on 05 January 2023
Thankyou to the nurse, came in on 4/1/23 and the lady was full of smiles. very helpful, I have asthma and its great to speak to someone who fully understands. Thankyou
Visited January 2023
Review titled Nuffield House Health Centre
Replied on 09 January 2023
Thankyou for your positive review. I will share with the whole team. Kind regards Nuffield House Surgery.
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Review titled Great surgery
Rated 5 stars out of 5
by Terri - Posted on 10 December 2022
I just want to say a massive thank you and understanding at Nuffield house I’ve never had a problem with this surgery Even throughout Covid I was always able to either get a telephone appointment or if needed they would call me in if it was a matter to be seen face 2 face , their doors were never locked I’ve recently used the surgery for myself and can’t not thank them enough And also another lady on reception that really put her self out to help my sick daughter who is suffering from strep at the moment even the pharmacist at the stow People please be kind they are doing a job And with rudeness it doesn’t get you any where Yes nhs is struggling , but how do you know the staff aren’t Be kind and understanding they are human too
Visited December 2022
Review titled Nuffield House Health Centre
Replied on 13 December 2022
Dear Terri. Thank you so much for your kind comments which I will share with the practice team. Kind regards Nuffield House
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 08 September 2022
Very good service put my mind at rest, saw a lovely nurse for a pill check. She was helpful polite and dressed very professional. I like the new nurse approach. Answered all my questions and had time for me. Such a difference. Reception dealt with other patients well, one who was not happy as going on holiday and wanted medication, hadn't asked as he assumed as on repeat it would be automatic.
Visited September 2022
Review titled Nuffield House Health Centre
Replied on 31 October 2022
Hi. Thank-you for taking the time to leave a review. I will share this with the whole team. Kind regards Nuffield House Surgery
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Review titled Good practice
Rated 5 stars out of 5
by Steve - Posted on 15 July 2022
Went today for first time in 3 years, before covid was last time i went in. Found everyone very friendly. Nurse who I saw was patience and understanding. Reception were helpful booking me in. Thankyou.
Visited July 2022
Review titled Nuffield House Health Centre
Replied on 18 July 2022
Hi. Thankyou for taking the time to leave a review. I will share this with the team. Kind regards Nuffield House Surgery