Oak Lodge Medical Centre
234 Burnt Oak Broadway, Edgware, Middlesex, HA8 0APContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Oak Lodge Medical Centre.
Reviews
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Review titled Rude and Obnoxious Staff
Rated 1 star out of 5
by Kenneth Aitken - Posted on 14 February 2024
The attitude , manner and overall behaviour of the two receptionists I dealt with today was appalling. This behaviour and tone is doing nothing to put patients at ease during their difficult time. Shameful.
Visited February 2024
Review titled Oak Lodge Medical Centre
Replied on 02 March 2024
Dear Kenneth Aitken, Thank you for sharing your concerns. We are sorry to hear about your negative experience with our receptionists. We take this seriously and apologise for any distress caused. To address this issue promptly, could you please contact us at our practice email address and provide details such as the date and time of the interaction or any specifics to help identify the staff involved? We are committed to making improvements based on your feedback and appreciate your patience as we work to resolve this issue. Apologies once again for any inconvenience. Best regards, Practice Management
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Review titled Very grateful
Rated 4 stars out of 5
by Jamie walsham - Posted on 13 February 2024
It took a while for the reception to understand what kind of appointment I was trying g to make after a few attempts the dr was really helpful and I’m very grateful thank you
Visited February 2024
Review titled Oak Lodge Medical Centre
Replied on 02 March 2024
Dear Jamie Walsham, Thank you for taking the time to share your feedback with us. We appreciate your patience during the appointment scheduling process, and we're delighted to hear that the doctor was ultimately able to assist you effectively. Your kind words mean a lot to us, and we'll be sure to pass on your appreciation to the reception team and the doctor involved. If there's anything specific you feel could be improved or if you have further comments, please feel free to email us. We're here to provide the best possible care, and your feedback helps us in our continuous efforts to enhance our services. Thank you once again, and we look forward to serving you in the future. Best regards, Practice Management
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Review titled No appointments
Rated 1 star out of 5
by Anonymous - Posted on 07 December 2023
I registered in 2010 but for at least the last 7 years it has been impossible to get an appointment. There’s no reason to be registered with a GP when you can never get an appointment.
Visited December 2023
Review titled Oak Lodge Medical Centre
Replied on 15 December 2023
Thank you for reaching out, and we sincerely apologise for the challenges you've faced in booking appointments over the past seven years. We recognise the importance of timely access to healthcare. We are actively working to enhance our appointment availability and streamline the booking process, ensuring that our registered patients can access the care they need. Your feedback is invaluable, and we appreciate your patience during this process. If you have any health concerns or requiring medical attention, please don't hesitate to contact us directly. Every registered patient is always welcome to visit us in person during our opening hours, call our reception, submit an online consultation form on our website, or use our online appointment booking system directly through their NHS account. Thank you for bringing this to our attention, and we are eager to make positive changes for you and our entire patient community.
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Review titled Normal
Rated 3 stars out of 5
by Anonymous - Posted on 01 December 2023
Need to improve regarding the initial reception area in order to make patients feel respected rather than as their are doing us a favour.
Visited November 2023
Review titled Oak Lodge Medical Centre
Replied on 15 December 2023
Thank you for sharing your thoughts about our reception. We take your feedback seriously and are committed to creating an environment where patients feel respected. We are constantly reviewing our procedures to ensure a welcoming experience. Your insights are valuable as we strive to provide the best care possible.
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Review titled Great service.. feel safe and supported
Rated 5 stars out of 5
by Anonymous - Posted on 01 August 2023
The staff was very nice. She was so supportive and welcoming. Make me feel okay during my visit. I wouldn’t be scared anymore To do my yearly check.
Visited August 2023
Review titled Oak Lodge Medical Centre
Replied on 15 December 2023
Thank you for sharing your positive experience! We're delighted to hear that our staff made you feel welcome, easing any concerns you had about your yearly check. Your comfort and well-being are important to us. If you ever have further questions or need help, feel free to contact us.
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Review titled Could be better
Rated 3 stars out of 5
by Anonymous - Posted on 22 June 2023
You call surgery finding out you are 35th in queue , you walking down there and being inside surgery you are 29th in queue and seeing none inside and receptionist just drinking coffee and pressing something on phone machine while talking to each other that's how you finding out you jumped higher in queue. Getting appointments is impossible even for a child which should be priority no matter what . 9 out of 10 times you will end up in walk in centre or ae as you cannot get help from surgery.
Visited June 2023
Review titled Oak Lodge Medical Centre
Replied on 15 December 2023
Thank you for sharing your experience, and we apologise for the challenges you faced. Your feedback is invaluable to us, and we are actively reviewing our processes to enhance our appointment booking system. While we strive to answer all calls promptly, our front desk staff is dedicated to assisting patients who visit us in person. We have now designated a back-office team to handle telephone calls and reduce waiting times. Additionally, patients can also contact us through an online consultation form. If you have specific incidents that require further investigation, please reach out to us directly. We appreciate your understanding and are committed to improving our service for you in the future.
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Review titled Great service
Rated 5 stars out of 5
by Jega - Posted on 10 August 2024
Whatever health issue take care&do test if needed. I can see my results in my records. Doctor very polite&happily treat patients.
Visited June 2023
Review titled Oak Lodge Medical Centre
Replied on 10 August 2024
Dear Jega, Thank you for your 5-star rating and for taking the time to share your positive experience with us. We are delighted to hear that you are satisfied with the care you received and that you find our doctors polite and attentive. It is also great to know that you appreciate the ability to view your test results in your records. Your feedback is very encouraging and motivates us to continue providing excellent service to all our patients. Best regards, Management Team Oak Lodge Medical Centre
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Review titled Great doctor
Rated 4 stars out of 5
by Anonymous - Posted on 14 June 2023
The doctor I saw was absolutely fabulous. She was very thorough in helping me work out the best course of treatment. I felt like a human not a number. Once I got past the receptionist, things flowed very smoothly. I was especially pleased with the doctor who spoke to me. It was very hard to get an appointment and came down to chance as the receptionist was very unhelpful. The phone in appointment system is outdated and unfit for purpose. I almost gave up trying at all until I came across a 'lucky chance' telephone consultation.
Visited June 2023
Review titled Oak Lodge Medical Centre
Replied on 15 December 2023
Thank you for taking the time to share your positive experience with our doctor. We greatly appreciate your feedback. We're actively working to address the challenges you mentioned with our appointment system to further enhance our services. Your input is invaluable, and we're grateful for the opportunity to improve.
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Review titled Good service at Oak Lodge medical centre
Rated 5 stars out of 5
by Clayton whitcomb - Posted on 14 June 2023
X-rays and blood tests were arranged quickly. Results came back within a week. I was able to make an appointment for feedback on results, very clearly and explained concisely, did not rush with a very polite manner. I felt very reassured. Thank you.
Visited June 2023
Review titled Oak Lodge Medical Centre
Replied on 15 December 2023
Dear Clayton, thank you for taking the time to share your experience with our services. We're pleased to hear that your X-rays and blood tests were arranged promptly, and the results were communicated to you efficiently. If you have any more feedback or if there's anything else we can help you with, please feel free to reach out.
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Review titled Helpful doctor
Rated 5 stars out of 5
by F ALI - Posted on 26 May 2023
I saw one of the doctors to discuss my care and review my medication, I found him empathic and proactive. He listened to my concerns and did what he could to help. Thank you to all the hard working staff at this surgery, keep up the great work!
Visited May 2023
Review titled Oak Lodge Medical Centre
Replied on 15 December 2023
Dear F Ali, thank you for your kind words and positive feedback. We're delighted to hear that your experience with our doctor was empathetic and proactive. Our team is dedicated to providing the best possible care, and your appreciation is truly motivating. If you ever have more feedback or specific suggestions, please don't hesitate to share. We value your trust in our services, and we look forward to continuing to support your healthcare needs.