Oakham Medical Practice
Cold Overton Road, Oakham, Rutland, LE15 6NTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Call service
Rated 3 stars out of 5
by izzy - Posted on 25 September 2024
I called the reception regarding a query I had about prescriptions. I have had this same receptionist pick up my calls many times. Every single time the receptionist is very blunt and unhelpful, which leads me to getting no questions answered when I have been referred to speak to a prescriber by 111. Every time the receptionist answers the phone I end up having to go back to 111 and get them to do the referral tasks for me as my GP will not help me take the referral further. I find it extremely rude, unhelpful and unprofessional and therefore I am put in a vulnerable position where my medication may not be as easily available due to the lack of assistance I have from this receptionist after 111 has told me exactly what to say. I often have to use 111 out of hours instead of the GP due to the lack of helpfulness and the rudeness I receive. This is the first complaint I have lodged after months of this treatment I receive. If we are told not to be rude to staff which is completely acceptable as the NHS workers are an extremely important to us, then why am I facing this treatment?
Visited September 2024
Review titled Oakham Medical Practice
Replied on 30 September 2024
Good morning, Thank you for your review. I am sorry you have had a bad experience with us. However, I have listened to your call and I did not find our receptionist to be blunt or unhelpful. Our patient services team are not trained in prescription management, as we have a medicine management team specifically for this, which is why we do not take prescription requests over the phone. Please feel free to contact us directly if you would like to attend and listen to the call. NHS 111 can provide you emergency medication but only when the Practice is closed, so in hours they will direct you back to your surgery. Have you tried ordering your medication via our website or the NHS App? We would be happy to demonstrate these services to you.
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Review titled Praise where praise is due
Rated 5 stars out of 5
by Jacqui Darlington - Posted on 19 August 2024
Surgeries Feedback Are Not Always Bleak Suffering from dizzy spells and a very high blood pressure I was seen within minutes of making a call to the surgery. The Senior Nurse Practitioner listened carefully to what I was saying about what was happening to me and how I was feeling, then she took my blood pressure which took several attempts. I was asked to see the Duty Doctor who diagnosed me with an infection which was affecting my balance and giving me vertigo. I was given medication to take and was promised a follow up call which I got 2 days later. Within 24 hours I could feel the difference and I received my follow up call within 48 hours of visiting the surgery and taking the medication. I’m typing this five days into the treatment to let you know that the news around surgeries are not always bleak. This one is a happy one. Thank you to the receptionists, the Senior Nurse Practitioner and the Doctor at Oakham Medical Practice and thank you to Family and friends who helped me to get to the surgery and back home.
Visited August 2024
Oakham Medical Practice has not yet replied.
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 25 July 2024
They have been brilliant for all my queues I’ve asked my medication came down on the same day I ordered it so impressed. Great advice from I filled in the online form and I got a phone call with in a few weeks then an Face to face appointment with in a weeks time I know you guys are so so busy as well keep smiling and going I appreciate the service.
Visited July 2024
Oakham Medical Practice has not yet replied.
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Review titled Best Practice by far
Rated 5 stars out of 5
by Paul Cunningham - Posted on 30 July 2024
Once again the practice have provided an excemplary service. Last week i had concerns about Chest Pains. The Reception Staff acted swiftly and guided me on what i should do. The service was second to none and mirrors all my previous interactions. Starting with the excellent and friendly reception staff through to the Medical Staff and Pharmacist. All of which are doing an amazing job under huge pressures. Every contact I have with them has been friendly and professional and they always listen. An amazing practice with exceptional Staff.
Visited July 2024
Oakham Medical Practice has not yet replied.
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Review titled Great support
Rated 5 stars out of 5
by Jonathan Munton - Posted on 12 June 2024
Just to thank you for all the support. Out of hours, reception, clinicians, nurses and follow up. We were looked after extremely well and and just want to say thank you
Visited June 2024
Oakham Medical Practice has not yet replied.
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Review titled The environment did little to hide the grim reality
Rated 1 star out of 5
by Martin Brookes - Posted on 30 May 2024
Lots of justified moans and groans being voiced in the waiting area. Yet, a beacon of sunshine emerged in the form of the clinician I met this morning. Their smile, bright and genuine, was a stark contrast to the reception and waiting experience. It held a warmth that instantly disarmed my apprehension and replaced it with a sense of comfort. Her sunny disposition transformed the experience from a dreaded chore into an almost pleasant interaction.
Visited May 2024
Oakham Medical Practice has not yet replied.
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Review titled Terrible Practice with Rude Staff.
Rated 1 star out of 5
by Anonymous - Posted on 30 April 2024
This is one of the worst experiences in a doctors surgery’s I have ever had. I came in to see the Doctor about a long term issue, they ignored what I said, misdiagnosed me and then messed up my referral. When I asked how long the referral would take to be made, he told me to speak to the reception staff who were Incredibly rude and said it would take as long as it took and it didn’t have anything to do with her.
Visited April 2024
Oakham Medical Practice has not yet replied.
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Review titled Horrible
Rated 1 star out of 5
by User - Posted on 11 April 2024
I begged for an appointment they offered a physicians associate. I was desperate and saw the associate he prescribed medication. 3 visits to Lyndon Health Care and 2 visits to pharmacy nothing was sent over. Receptionist was rude didn’t offer but say just wait this has been ongoing for over 2 hours and I am in Pain
Visited April 2024
Oakham Medical Practice has not yet replied.
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Review titled Impossible to see a GP or even get an urgent call back
Rated 1 star out of 5
by Anonymous - Posted on 28 March 2024
I was suffering severe pain in my right leg and was unable to walk around the house properly. I rang 111 and was advised to see a GP. I rang the GP's surgery to be told I could only have a call back from the GP and that could be any time. I was in extreme pain and needed to see someone. I rang 111 again who said I should be contacted within 2hrs by the surgery. Rang the surgery again to be told no time could be given for the call back. During that conversation I was told the doctor was then just about to call me. I was prescribed painkillers. I took these but they had no effect, I was still in agony. My daughter took me to Corby Urgent Care Unit where they said they couldn't prescribe anything stronger I had to see a GP but they agreed I did need something stronger. After more phone calls to 111 then the surgery the next day I eventually got another call back from a doctor who prescribed the stronger painkillers. I had pleaded with the receptionist to make me an appointment but she would only arrange the call back and said the doctor would call me in then if he thought it was needed. I am not young, I live on my own, I was in so much pain that I couldn't function properly but no one at the surgery seemed to care. I rang the surgery again today as I was having adverse side effects to the drug I was given to check if it was ok to keep taking them. She didn't even ask my name, just told me to speak to a pharmacist, there were no more call backs today. The surgery is now closed for 4 days over Easter. Why is it so impossible to actually see a doctor? I am fortunate enough not to have needed a GP for many years but I am horrified at how the system has changed.
Visited March 2024
Oakham Medical Practice has not yet replied.
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Review titled Very efficient & friendly
Rated 5 stars out of 5
by Katie - Posted on 27 March 2024
I have been to the surgery today for a doctors appointment for my daughter & both receptionists that I had the need to speak to were very helpful & friendly. Also the doctor we saw again was very helpful & I can honestly say that I couldn’t ask for more from them.
Visited March 2024
Review titled Oakham Medical Practice
Replied on 02 April 2024
We are really grateful and appreciate you taking the time to leave a review and share your experience. Thank you.