Oaklands Health Centre
Stade Street, Hythe, Kent, CT21 6BDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very helpful asthma review
Rated 5 stars out of 5
by Anne Tidmarsh - Posted on 14 January 2025
The Respiratory nurse carried out a very helpful and professional asthma review with me. It was good to discuss my concerns, she sent me helpful links to asthma documentation for information and gave reassurance in relation to ongoing management of my condition. Thank you for your help
Visited January 2025
Oaklands Health Centre has not yet replied.
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Review titled Exceptional Care
Rated 5 stars out of 5
by Tina Ismail - Posted on 27 December 2024
I just wanted to express the prompt wonderful care my auntie has been given within your practice over the last few months. From the reception team through to the Acp to the Gp and others involved in her care. It certainly has been an emotional rollercoaster for my auntie but everyone in the team has gone the extra mile to explain steps thoroughly and ensure she understands clearly the scan results and next steps. The GP has such a kind and caring manner listening and taking his time to address my auntie’s multiple issues she was never rushed. You are all amazing and it’s lovely to see others passionate about making a difference in their jobs.
Visited December 2024
Oaklands Health Centre has not yet replied.
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Review titled Awful experience again
Rated 1 star out of 5
by Anonymous - Posted on 28 December 2024
Watched the doctor park in the carpark 15 minutes after appointment was supposed to be, the doctor then asked when I came in at 9.20 (20 minutes after appointment time) what I was there for when it was a follow up appointment, following an extremely lengthy e-consult. I took time off work to attend the appointment, I'd spent time filling in the e-conult following being signposted by another service to my gp, I filled in with the relevant information and had attended the surgery previously for a condition which has a lifetime impact. During the appointment the doctor made presumptuous statements about how a medical condition would affect me to deter a referral, it was aggravating and distressing.
Visited December 2024
Oaklands Health Centre has not yet replied.
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Review titled Awful service
Rated 1 star out of 5
by Darren Ellis - Posted on 18 December 2024
The service at Oaklands has been less than satisfactory on many occasions. The last issue really was the last straw. I managed to leave my Levothyroxine at home on my trip to Mallorca. In all the years I have had to take these, it is the first time I have ever forgotten them. This is totally my fault, of which I feel stupid. Unfortunately, after a couple of days without, I fail to function as I would like, becoming extremely lethargic. On arrival in Palma, I called your surgery directly and spoke with a receptionist. I explained what had happened and asked how we could overcome the problem. I must have put every solution known to man to her, including a mailed note from a Dr that I could hand to a medical person in Palma to show I was being truthful. Unfortunately, she was under trained, and not particularly interested in my position. She informed me that I go on econsult and I would get a quick response. I knew this was here way of palming me off. The econsult informed me that I would get a response before 6.30 on Wednesday. This wasn’t acceptable. Surprise, nothing came. I went to a local pharmacy, and showed them a picture of the tablets, I explained the situation. They gave me the dosage I needed to finish my trip in a healthy manner. As they explained, it wasn’t as if I was asking for a tablet that could be addictive. I informed the person , and econsult, that I was a living donor, so have significantly given back to the NHS. ( for your info, I never mention this, it was a last gasp attempt to get some action from your surgery) Keeping myself healthy, is good for all especially the NHS who invested heavily in my kidney to the recipient. I explained to the person concerned, if I was forced to call the renal unit, they would be fuming, she didn’t care. The answer was always No. Following on from the above, I have never seen or been allocated a Dr at your practice. How poor is that, when you happily take good fees for your clients from the NHS/ Government. You are still taking on patients, and Servicemen, yet look at your google review, they are disgusting. You don’t even respond to them. I manage to run several large businesses, and I can tell you, I would be out of business if I was as incompetent as Oaklands. By the way, I certainly don’t blame the person who i spoke with. Oaklands needs to find the right people at front of house, then train them properly. I do look forward to a response that can instil me some confidence in your business. For the record, I never write to other businesses in this way. I have just found this too much to pass over. This mail has been sent to the practice owner, the practice manager and assistant twice, yet still no response from the surgery. look at there google reviews, they are extremally poor.
Visited November 2024
Oaklands Health Centre has not yet replied.
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Review titled Impossible to get through
Rated 2 stars out of 5
by Anonymous - Posted on 18 November 2024
I held on to the phone from no12 in the queue till I was cut off at no1 after 23 minutes. Tried again and am still listening to the message at 20 mins
Visited November 2024
Oaklands Health Centre has not yet replied.
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Review titled Ultrasound Nurse
Rated 4 stars out of 5
by Rebecca Miles - Posted on 08 October 2024
I am not a patient at this surgery but I was referred for an ultrasound and I was impressed by her efficiency. She explained the procedure and what she was doing very clearly and put me at ease. I would like to thank her as I had been anxious and been kept waiting at reception but the service I received from her was brilliant.
Visited October 2024
Oaklands Health Centre has not yet replied.
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Review titled Barriers to accessing any service for elderly
Rated 1 star out of 5
by Margaret Iveson - Posted on 27 September 2024
Almost impossible to speak to and receive advice and treatment without completing an electronic referral or phoning and waiting for a long time. My husband cannot do either as deaf, and I struggle. I want to complain and tried to find how to, but cannot find a way to complain on their systems
Visited September 2024
Oaklands Health Centre has not yet replied.
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Review titled service has gone downhill in the last 2 years
Rated 2 stars out of 5
by Anonymous - Posted on 27 September 2024
Waiting for an ear irrigation since 9th august and now told it will be November maybe. 3 months. I can't get a hearing test until this is done. The clinic does not seem to be managed in a sensible way. They phone you and if you're not available (say at work) to take the call you miss your slot! This is a crazy process. Why is your name not just added to the list at the beginning ... like other appointments? They suggested I go privately. Very disappointing. Staff are good when you get to see them. It's a poor process which lets them down.
Visited September 2024
Oaklands Health Centre has not yet replied.
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Review titled Econsult
Rated 5 stars out of 5
by WILLIAM WEST - Posted on 08 August 2024
The practice is great but Econsult is a disaster. I don't see myself as daft but Getting anywhere on Econsult seems impossible! I've been going around in circles for 30 minutes and have given up!
Visited August 2024
Oaklands Health Centre has not yet replied.
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Review titled Bad customer telephone service first time experience
Rated 2 stars out of 5
by Julie - Posted on 13 July 2024
I rang the surgery after receiving a voicemail to make an appointment for something that had already been cancelled but it worked in my favour as my health issue has reoccurred and after 10 minutes of waiting on the phone and a very repetitive hold message advising that the staff do not tolerate aggressive tone I was shocked to receive the treatment from a staff member there when I said the appointment had been cancelled few days weeks before by her colleague so unsure what to do and her response well do you want it or not in a very rude manner and I said yes please and that I work full time and so she said a date and evening time and I said ok and she hung up. There was no discussion that I would receive a letter or text to confirm and days later I’m thinking haven’t received anything but don’t want to call back because of the experience. I’ve worked frontline customer service for many years so understand the pressures and stress and this was during my working day which is also a tough industry but don’t feel you can have a specific message to say what you as a surgery won’t tolerate but it’s ok for your staff to have an attitude and hang up. Not a great first time impression as I’ve never been there before or had the procedure before so lots of questions as a GP referral for a skin cancer issue following facial surgery last year and another issue has arisen elsewhere so I’m already anxious. Not normally one to complain but concerning a colleague didn’t cancel and then this so not feeling confident. Please accept this as constructive feedback
Visited July 2024
Oaklands Health Centre has not yet replied.