Oaks Healthcare
26-30 London Road, Cowplain, Waterlooville, Hampshire, PO8 8DLContact details and opening times
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Reviews
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Review titled A sad state of affairs, a deteriorating service
Rated 2 stars out of 5
by Anonymous - Posted on 08 March 2023
What was a lovely family practice has deteriorated since it merged becoming part of Oaks surgery. If you were lucky enough to see same staff it was okay. During some one to one GP consultations a knock on the door and another doctor just walks in! No thought or apology to privacy and dignity of patient. GP retires, no communication until six weeks after the GP has left. Extremely poor practice, where support is given to patients on their mental and physical well being. The friendly supportive touch has gone. It is now impossible to book a face to face appointment, there are times when that is needed. A sad state of affairs for a GP service that to many was outstanding.
Visited February 2023
Review titled Oaks Healthcare
Replied on 15 March 2023
Thank you for your valued feedback on your recent experience on the service you have received at Oaks Healthcare. It is always difficult for us to investigate the situation when you have remained anonymous. However, we would like to point out that when Dr Stanley retired from the practice the communication notifying patients that she was retiring was to be made public on her last working day at her own request. Face to Face appointments are made at the discretion of the clinician and if they feel that a patient needs to be seen face to face they will then invite the patient in at that point. In order for us to investigate your feedback please contact the surgery via our email address hiowicb-hsi.oakshealthcare@nhs.net with your patient information.
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Review titled let down
Rated 3 stars out of 5
by jackie - Posted on 06 January 2023
had very severe cramp on tuesday evening (dark)while walking back home park lane could not get any help and could not walk so phoned surgery three times phone no answer phoned 111 no answer took me 2 hours to get home (5 min walk) cant get appointment and no econsol to arange for call i know you are busy but i am terrified of it happening again
Visited January 2023
Review titled Oaks Healthcare
Replied on 11 January 2023
Thank you Jackie for your comments Please can you provide more details concerning your experience, which will then enable us to investigate this in more detail. The surgery email address is:- hiowicb-hsi.oakshealthcare@nhs.net If you still require our services for your medical problem, please call the surgery between 8.00 - 10.00 on the days when your GP is on duty for a telephone consultation with them. Thank you.
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Review titled Abuse. Why?
Rated 1 star out of 5
by Anonymous - Posted on 21 January 2023
It’s no wonder this practice complains of abuse. They really need to ask themselves why. Requests for an appt? It doesn’t happen! 3 telephone calls and a visit and no nearer achieving my objective! Promises to call you back. It doesn’t happen! Requests for a manager to call you back. It doesn’t happen! When you get hold of the person who promised to call you back “oh I passed that to someone else”. No accountability whatsoever, a receptionist who obviously doesn’t even want to be there. In my 20 minute wait to speak to reception I overheard 3 different and justifiable complaints! A truly shocking level of customer service that needs investigating by the governing body. If there was a genuine desire to resolve issues a manager would have already responded to my request for a call back.
Visited January 2023
Review titled Oaks Healthcare
Replied on 02 February 2023
Thank you for your comments, however, as you have remained anonymous we are unable to look into this. To enable us to investigate this please email the surgery hiowicb-hsi.oakshealthcare@nhs.net with your details. Thank you.
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Review titled Amazing surgery with lovely staff
Rated 5 stars out of 5
by Anonymous - Posted on 28 October 2022
Oaks healthcare has always provided me with the medical care I need or directed me to the right place. All of the receptionists are always friendly and helpful on every occasion I have spoken to them and the nurses work their socks off for us patients!!
Visited October 2022
Review titled Oaks Healthcare
Replied on 03 November 2022
Thank you for your comments on your recent experience at the surgery. These will be shared with the team at Oaks Healthcare
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Review titled A sympathetic approach
Rated 5 stars out of 5
by Sharrieann - Posted on 03 November 2022
Like many, I have a dislike of needles and blood tests. Requiring a blood test I was apprehensive but the nurse in the surgery was friendly, listened to my concerns (and had undoubtedly heard them thousands of times before), and treated me as an individual. We hear such negative press about GP Practices and while this was only a small 'procedure', I believe credit should be given.
Visited October 2022
Review titled Oaks Healthcare
Replied on 09 November 2022
Thank you Sharrieann for your comments on your recent visit to Oaks Healthcare. We are so pleased that we were able to make having a blood test a positive experience and that the nurse was able to re-sure you. Your comments will be passed onto the team at the surgery.
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Review titled Great reception
Rated 5 stars out of 5
by Sharrieann - Posted on 03 November 2022
For the past 30 years I have had little contact with the surgery, but due to a couple of issues in recent months, I have had to contact the surgery on a number of occasions. I accept that there are waiting times for calls to be answered, but you are always aware of where you are in the queue. The receptionists that answer are always friendly, courteous and polite and try their best to sort out any issues with appointments, consulting a GP etc. or advise next steps. They try as far as possible to let you know when a GP might ring you. On every occasion, I have received a call from a GP within a few hours. Surgeries, receive such bad press, but thank you The Oaks, I think you are doing a great job in difficult times.
Visited September 2022
Review titled Oaks Healthcare
Replied on 09 November 2022
Thank you Sharrieann for your positive comments on your recent experience when contacting the surgery. The demand on General Practice at the current time is greater than it has ever been. Receiving feedback from patient's who appreciate all the hard work that the team provide is so nice.
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Review titled Best doctors practice ever
Rated 5 stars out of 5
by Chris. - Posted on 11 August 2022
Basic human nature to complain, no praise when things are good though. Blood test appointment. 10:20 11/08/2022 Walked in and the receptionist was very efficient, professional, helpful and courteous. The nurse, who took several tubes of blood, was also friendly, positive, calming, very professional and amazingly good at her job. The appointment time was spot on too. . What else could anyone ask for! And this is how it’s been for every visit in the past. So hats off to you ladies and GPs. You are all a credit to your profession and the NHS. . I have to add I really don’t understand some of these reviews. These complaints are about people doing their best to help people who need help, sometimes in very stressful situations. Do they really deserve anger and bad comments when all they are doing is trying to help?
Visited August 2022
Review titled Oaks Healthcare
Replied on 18 August 2022
Thank you Chris for these lovely comments about the service you recently received, we do appreciate you taking the time to let us know about your recent patient experience. Your comments will be shared with the team at Oaks Healthcare.