Oaks Healthcare
26-30 London Road, Cowplain, Waterlooville, Hampshire, PO8 8DLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Diappointing Service
Rated 1 star out of 5
by Anonymous - Posted on 15 July 2024
spent an hour trying to get to speak to a real person - when I did and asked for an appointment, was told had to go via econsult. whAt a waste of valuable time
Visited July 2024
Oaks Healthcare has not yet replied.
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Review titled A Shadow Of What The Practice Used to be
Rated 1 star out of 5
by Anonymous - Posted on 15 July 2024
unable to get to see or phone GP. for more than 6 weeks' as the GP is fully booked.................. So I just wait & suffer & take risk with my health !
Visited June 2024
Oaks Healthcare has not yet replied.
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Review titled Poor
by Anonymous - Posted on 18 June 2024
I ad to fill in E form, I had a message came back almost immediately to say I would get a phone call, the next day, So I stayed in specially Expecting this phone call! Then late morning, I received a further message, to say I would get a phone on 9th of July, all it is something so simple, but now I’ve to wait until July to get another phone call, before I can get an appointment to see a Gp! This practice is going bad to worse, I am deeply sorry that I have disturbed this surgery, I feel they are doing in there power to avoid you you seeing any Gp, It’s become a waste of our time, They don’t want to help their patience anymore, so meanwhile you can carry on a further month, whilst they consider if your worth seeing a GP! My wife 2 weeks ago had a similar impression, She eventually received a phone calll late afternoon, she was in a lot of pain! But a Gp just palmed her off with more pain killers, without Finding out the cause! They’ve made difference to her, I feel as read other comments from people, 7 people where dissatisfied, this Practice needs some radical change to make it good surgery again, 2 years ago I was praising the surgery not now. I talk to our our friends who attend, they also are very dissatisfied. With the service from this surgery, I used to think it was the receptionist at fault, I don’t think so now, there is someone who blocking you, all I can think they would prefer you to die first! This would get their numbers down. I am seriously considering finding another GP surgery, I want a few more years of life yet!
Visited June 2024
Oaks Healthcare has not yet replied.
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 30 May 2024
Having used the econsult as we are now told is the only way to make an appointment I have not been given an appropriate response. Have gallstones confirmed last year via private ultra sound, attacks very frequent so request to be referred for removal, instead receive message that I will have a phone call in 3 weeks and to be available to answer call between 8am & 6:30 pm! A call will not be helpful given that I detailed the problem already so this will just hold things up. They just don't care and do not listen to patients. Absolutely terrible practice
Visited May 2024
Oaks Healthcare has not yet replied.
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Review titled Avoid if you value your health
Rated 1 star out of 5
by Not a lottery number - Posted on 15 May 2024
T U R N E D of new online booking system two days in a row. ! W H Y do we have an empty surgery but no way to access a Dr. ? When approached as to why. Apparently they cant handle the amount of people trying to access a Dr. The whole point of the new system was so it was supposed make it easier to access medical help. To add the waiting room was empty. Not a human in sight that could be treated.
Visited May 2024
Oaks Healthcare has not yet replied.
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Review titled blood taking -
Rated 4 stars out of 5
by Anonymous - Posted on 02 May 2024
needed blood taking - excellent service. both staff very kind , patient and friendly. swift and efficient ..
Visited May 2024
Oaks Healthcare has not yet replied.
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Review titled poor practice
Rated 1 star out of 5
by Anonymous - Posted on 14 July 2024
takes my gp 7 weeks to advise me the outcome of my urgent blood tests. Still not done. Not sure f news will be good or very bad - but I should be told !
Visited May 2024
Oaks Healthcare has not yet replied.
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Review titled Swift Response From GP
Rated 5 stars out of 5
by Anonymous - Posted on 08 May 2024
Rang oak at 8-20. Within 20 minutes had response from Dr sorting out and advising on my problem. Now that is how things used to be.
Visited May 2024
Oaks Healthcare has not yet replied.
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Review titled Non existent care
Rated 1 star out of 5
by John Turnbull - Posted on 05 April 2024
I phoned at about 8.30 this morning. The initial message says that the surgery had "reached capacity". I continued to hold and eventually spoke to a receptionist. She asked my symptoms which basically was persistent back pain. She explained that due to a combination of sickness and holiday they have no medical staff available., and I should go to a treatment centre or contact 111. I was shocked by such a pathetic response. I was concerned that the back pain could be something more serious such as a heart issue but still nothing could be done. The receptionist was clearly embarrassed by the situation . Obviously sickness is an issue in any organisation but holidays should be planned for. I have been with this surgery for 35 years and I am appalled by the deterioration in the service over the past few years. If this was an isolated incident it could be excused but it now seems every contact with Oaks Surgery results in nothing being available. It's bad enough having to make do with telephone appointments instead of face to face. It now seems even telephone appointments are unavailable.
Visited April 2024
Oaks Healthcare has not yet replied.
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Review titled Poor practice
Rated 1 star out of 5
by Anonymous - Posted on 29 April 2024
spoke to reception. Investigation report is now back, and GP may look at it today, or tomorrow. (But my GP not back in for 3 days). No sensitivity of how patient is , and has been suffering, and continues to suffer. Need report looked at as matter of urgency - so can decide correct course of treatment. Need someone to take ownership. A case of reception trying to fob clients off. Not their fault, as I assume they are only doing as trained;
Visited April 2024
Oaks Healthcare has not yet replied.