Oakwood Lane Medical Practice
2 Amberton Terrace, Leeds, West Yorkshire, LS8 3BZContact details and opening times
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Reviews
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Review titled finally sorted out by nurse
Rated 4 stars out of 5
by Anonymous - Posted on 10 August 2022
I went to the surgery reception with a major hearing problem. was told someone would ring me that day. Apparently the GP tried to ring me twice because of my problem I didn't hear the phone. I returned to the surgery & explained this to the receptionist, struggling to hear what they were saying to me . At first they kept repeating that they can't do face to face appointments and I was frustrated as I knew I wouldn't be able to do a phone appointment either. Eventually they seemed to understand and spoke to the practice manager. After a while they arranged an appointment for me to see the nurse. They said no GP was available. I was happy with this as it was better than nothing and my hearing is affecting my work. I was able to see the nurse within a few days and she gave me advice about syringing my ears, then returning if that didn't work. I appreciate the receptionists are not to blame for the current negative appointment systems, which is causing many people to go to walk-in centres. However, phone appointments don't always work either. I was also very appreciative of the very professional and polite pharmacy assistant who ensured I received the right treatment at the best price. For anyone needing a GP appointment, remember if you can be seen by a nurse or the pharmacist, consider doing this instead.
Visited August 2022
Review titled Oakwood Lane Medical Practice
Replied on 17 August 2022
Thank you for the feedback. We are pleased that you were able to access one of our other excellent Allied Health Professionals in the surgery and that you were able to get sorted. Quite often a problems (dependent on what it is) can be dealt with by somebody other than a GP and if that is the case, patients can usually be seen sooner. Thanks for the endorsement and the positive feedback.