Oakwood Surgery
Sparkhill Primary Care Centre, 856 Stratford Road, Sparkhill, Birmingham, West Midlands, B11 4BWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Fabulous face to face appointment
Rated 3 stars out of 5
by Stephanie Ellis - Posted on 04 March 2024
We had an appointment with Anusha she was very friendly, thorough and explained everything she needed to actually made the appointment informative and worthwhile .Thank you very much Anusha
Visited March 2024
Review titled Oakwood Surgery
Replied on 05 March 2024
Dear Stephanie thank you for your positive feedback which I will share with Anusha and the rest of the team here at Oakwood Surgery. We are glad you are happy with the services at Oakwood Surgery. We strive to provide high quality, compassionate, patient focused care in a safe, friendly environment. Your positive review is very much appreciated. Kind regards Oakwood Surgery
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Review titled Very kind and polite
Rated 5 stars out of 5
by Anonymous - Posted on 19 February 2024
I found Anusha always very helpful and easy going.when ever I visit her I feel like visiting a family member.she is extremely nice and friendly.
Visited February 2024
Review titled Oakwood Surgery
Replied on 20 February 2024
Dear valued patient thank you for your positive feedback which I will share with Anusha and the rest of the team here at Oakwood Surgery. We are glad you are happy with the services at Oakwood Surgery. We strive to provide high quality, compassionate, patient focused care in a safe, friendly environment. Your positive review is very much appreciated. Kind regards Oakwood Surgery
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Review titled Good reception
Rated 5 stars out of 5
by Anonymous - Posted on 21 June 2024
Last week spoke to malaika the receptionist on the phone she helped me and my mum sorted my medication out and she knows what she’s doing
Visited January 2024
Review titled Oakwood Surgery
Replied on 27 June 2024
Dear Patient - Thank you for your positive feedback which I will share with Malaika, the GP Partners and the rest of the team here at Oakwood Surgery. Your review is anonymous if would be great if you could contact the surgery to let me know your name which would give your review a real personal touch. Your positive review is very much appreciated.
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Review titled Accessing GP through phone impossible
Rated 1 star out of 5
by Anonymous - Posted on 10 January 2024
Tried to make an appointment over last three days. After waiting in queue, the call simply drops. Not able to make appointment in person either. The prerecorded message on the phone is confusing and inadequate. There appears to be total service failure over the recent past. Management needs to seriously examine their services .
Visited January 2024
Review titled Oakwood Surgery
Replied on 10 January 2024
Dear Patient I am sorry that you have encountered difficulties in using our services. We kindly encourage all patients to arrange appointments via our secure link which I have posted below. https://florey.accurx.com/p/M85078 This link is in operation Monday to Friday between 8:00am - 8:30am Using this link means that you do not have to ring the surgery first thing in the morning and wait in the phone queue. We are aware that not all patient have internet access and therefore will not be able to use the link , if you are one of those patients please let the receptionist know. As you have left this message anonymously we are unable to contact you. Therefore so we can try to resolve the issues you have encountered please contact the surgery ask to speak to one of our Office Managers Kind regards Oakwood Surgery
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Review titled Great experience
Rated 5 stars out of 5
by Anonymous - Posted on 21 November 2023
I was seen at short notice. My condition was assessed and medication given. My examination was done sensitively and with dignity. My experience was positive. The nurse is very thorough in her consultation.
Visited November 2023
Review titled Oakwood Surgery
Replied on 22 November 2023
Dear valued patient thank you for your positive feedback which I will share with the GP Partners and all the staff at the practice. We are glad you are happy with the services at Oakwood Surgery We strive to provide high quality, compassionate, patient focused care in a safe, friendly environment. Your positive review is very much appreciated. Kind regards Oakwood Surgery
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Review titled Great service
Rated 5 stars out of 5
by Humaira - Posted on 23 May 2023
I really like the new online platform where you fill in the form for appointments and then you are contacted by text to let you know when someone will be calling you. A lot better than waiting on the phone for ages and then being disconnected. Everytime I have used this service (and with two kids it’s alot) I always get an appointment within the week.
Visited May 2023
Review titled Oakwood Surgery
Replied on 24 May 2023
Dear Humaira Thank you for your positive feedback which I will share with the GP Partners and all the staff at the practice. We are very pleased to hear you are happy with the online booking system. Your positive review is very much appreciated. Kind regards Oakwood Surgery
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Review titled Appointments
Rated 2 stars out of 5
by Philip - Posted on 15 May 2023
Yet again you ring up at 8.30 you are in a queue number 23...40 minutes later you are through to be told no more appointments today ring back tomorrow.But your back at work tomorrow working 12 Hr shifts 6 am till 6pm ...there no appointments after 6 your told guess my knee will have to wait and try the appointment lottery next time I'm off!!
Visited May 2023
Review titled Oakwood Surgery
Replied on 06 July 2023
Dear Philip I am sorry that you have encountered difficulties in using our services. We kindly encourage all patients to arrange appointments via our secure link which I have posted below. https://florey.accurx.com/p/M85078 This link is in operation Monday to Friday between 8:00am - 8:30am Using this link means that you do not have to ring the surgery first thing in the morning and wait in the queue. Please note our phone line is in operation from 8:00am, not 8:30am as you mention Kind regards Oakwood Surgery
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Review titled Great doctor
Rated 5 stars out of 5
by Anonymous - Posted on 23 May 2023
Recently had to see one of the doctors due to an ongoing ENT issue, she was very helpful and thorough when examining me. Credit to the surgery.
Visited May 2023
Review titled Oakwood Surgery
Replied on 24 May 2023
Dear valued patient thank you for your positive feedback which I will share with the GP Partners and all the staff at the practice. We are glad you are happy with the services at Oakwood Surgery We strive to provide high quality, compassionate, patient focused care in a safe, friendly environment. Your positive review is very much appreciated. Kind regards Oakwood Surgery
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Review titled Great practice! Couldn’t recommend enough!
Rated 5 stars out of 5
by Anonymous - Posted on 23 May 2023
The practice took my concerns very seriously and continues to follow-up with me to see how my treatment plan was working for me. They adjusted my plan accordingly to support my needs
Visited March 2023
Review titled Oakwood Surgery
Replied on 24 May 2023
Dear valued patient thank you for your positive feedback which I will share with the GP Partners and all the staff at the practice. We are glad you are happy with the services at Oakwood Surgery We strive to provide high quality, compassionate, patient focused care in a safe, friendly environment. Your positive review is very much appreciated Kind regards Oakwood Surgery
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 06 October 2022
Really happy with the service. The two doctors that I have been seen by the last few months went above and beyond! Thank you so much at providing an excellent service!
Visited September 2022
Review titled Oakwood Surgery
Replied on 22 October 2022
Dear valued patient thank you for your positive feedback which I have shared with the GP Partners and all the staff at the practice. We are glad you are happy with the services at Oakwood Surgery We strive to provide high quality, compassionate, patient focused care in a safe, friendly environment. Even during these difficult times we have tried our best to deliver the same high quality of care and appreciate your comments Kind regards Oakwood Surgery