Oakwood Surgery
Church Street, Mansfield Woodhouse, Mansfield, Nottinghamshire, NG19 8BLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor practice
Rated 1 star out of 5
by Anonymous - Posted on 07 June 2023
I had my bloods done over a month ago. They tell you to call up for results on option 3 however for the past 2 weeks when calling this line it will ring the first few seconds then cut you off then after that I have called and it has just cut me off. I then proceeded to call the surgery on option 1 waited a whole hour for them to tell me someone will call me. Why when they said you have to call up for results. The receptionist spoke over me every time I was speaking didn’t let me explain my frustration or anything like that. Even with appointments they say you can’t be 10 minutes late however they call you for your appointment 10 mins late even 20 minutes late. Very poor practices within the workplace it’s not somewhere I would recommend anybody to register with to be honest. Also when booking an appointment it is all online and you have to give a description of the reason for the call now some people are not willing to do this as the receptionists and others in the practice can also see this which I do not think is very confidential at all. Overall the surgery has very poor practices!
Visited June 2023
Review titled Oakwood Surgery
Replied on 05 July 2023
Dear Patient, Thank you for your review, as Oakwood Surgery take all feedback seriously. Due to the fact that you have posted anonymously I am unable to access your medical records or call tracking in order to investigate your issues further. If you would like to contact the surgery via email on nnicb-nn.oakwood.surgery@nhs.net and address this for the attention of Lorna, I can then investigate your issues in line with Oakwood Surgery's complaints policy. I am sorry to hear of the issues that you have experienced when selecting particular options on the telephone system. It would be useful for us to discuss this further, as option 3 is currently to enable patients to cancel an appointment with option 1 being our emergency chest pain line. Therefore, I would like to access the telephone system with the number that you called from to investigate why this was blocked on the line. Whilst we do continue to offer appointments online, these can also be made via telephone and face to face at the reception desk. The reason for the receptionists asking for the description is to enable them to actively signpost the patient to the correct clinician, or department, as this is not always a GP. However, you are entitled to say that this is personal if you feel uncomfortable relaying this information. I am hopeful that we will discuss this further at some point. Kind Regards Lorna Quality Service Supervisor Oakwood Surgery
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Review titled Appointment
Rated 1 star out of 5
by Anonymous - Posted on 27 November 2023
Im really starting to get annoyed with this surgery. Ive been trying to get an appointment that i need. Every time i ring or do systems online i cant get one . I would like to see a female doctor at some point. Its not really on . Im not happy at all
Visited May 2023
Review titled Oakwood Surgery
Replied on 29 November 2023
Dear Patient, Thank you for your comment, as Oakwood Surgery welcome all feedback. I am sorry to learn of the difficulty you have experienced when trying to book an appointment. We do have access to 2 female Gps, both of which have on the day and routine appointments released daily. In order for us to discuss this further, and to hopefully find a resolution, it would be useful for me to discuss this with you via telephone at a time that is convenient for you. I am unable to contact you as the post is anonymous. Please contact the surgery on 01623 435555 or email nnicb-nn.oakwood.surgery@nhs.net and mark this for the attention of Lorna. Kind Regards Lorna Quality Service Supervisor
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Review titled Awful GP, can never be seen
Rated 1 star out of 5
by Anonymous - Posted on 18 April 2023
Getting to see anyone at this GP is nearly impossible! Tried phoning several times every morning consistently for days and days, if you are lucky enough to make it through the "we are too busy to take your call message" you are 20+ in que and all appointments are gone by time you get through. Limited bookings in advance which are like the daily appointments- non existent .
Visited April 2023
Review titled Oakwood Surgery
Replied on 19 April 2023
Dear Patient Thank you for your feedback posted 18.04.23. I am sorry to hear that you are unhappy with the service that your have received from Oakwood Surgery when trying to get through on the phone lines. This is something that we continue to monitor, and we do take all feedback seriously. If you wish to raise your issues in a formal manner, the practice do have a complaints process that they adhere to. Further information of this can be found on our website www.oakwoodsurgery.co.uk. We can then investigate your issues further and respond to your individual complaint. Many Thanks Lorna Quality Service Supervisor Oakwood Surgery