Oakwood Surgery
Sparkhill Primary Care Centre, 856 Stratford Road, Sparkhill, Birmingham, West Midlands, B11 4BWContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Oakwood Surgery.
Reviews
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Review titled Amazing service
Rated 5 stars out of 5
by Humaira - Posted on 03 July 2024
I had a concern which I needed dealing with efficiently, the office manager picked this up with me, dealt with it in an efficient manner and kept me updated at all times with the progress. Can’t fault her service and the doctors are always amazing and willing to listen and help. The office manager is a credit to Oakwood Surgery and the doctors. Keep up the amazing work.
Visited June 2024
Review titled Oakwood Surgery
Replied on 17 July 2024
Dear Humaira - Thank you for your positive feedback which I will share with the Office Manager, GP Partners and the rest of the team here at Oakwood Surgery. Your positive review is very much appreciated.
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 08 May 2024
Given an appointment relatively quickly after calling for a colon-related problem and given good time upon consultation and discussiin with the GP
Visited May 2024
Review titled Oakwood Surgery
Replied on 09 May 2024
Dear Patient - Thank you for your positive feedback which I will share with the GP Partners and the rest of the team here at Oakwood Surgery. Your review is anonymous if would be great if you could contact the surgery to let me know your name which would give your review a real personal touch. Your positive review is very much appreciated. Kind regards Oakwood Surgery
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 08 May 2024
Was able to communicate with the GP regarding a colon-related problem for an examination. I left assured after discussing what tests to be taken and how they will refer me to a specialist
Visited May 2024
Review titled Oakwood Surgery
Replied on 09 May 2024
Dear Patient - Thank you for your positive feedback which I will share with the GP Partners and the rest of the team here at Oakwood Surgery. Your review is anonymous if would be great if you could contact the surgery to let me know your name which would give your review a real personal touch. Your positive review is very much appreciated. Kind regards Oakwood Surgery
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Review titled Office Manager
Rated 4 stars out of 5
by Mohammed - Posted on 04 July 2024
My father recently found out he has cancer, it has been a very trying time. The receptionists were not very supportive during this time; refusing face to face appointments when he struggles with hearing on the phone clearly. Not giving appointments even though the hospital has recommended we see the gp. We then spoke with the office Manager, she has since been amazing. She flagged up my father’s account to make sure the receptionists are aware of his condition and made it so much easier for us to communicate. We still have some receptionists who don’t understand at times, but overall it is a lot easier for us.
Visited May 2024
Review titled Oakwood Surgery
Replied on 17 July 2024
Dear Mohammed - Thank you for your feedback which I will share with the GP Partners and the rest of the team here at Oakwood Surgery. Please except my apologies for the difficulties you encountered with the reception team. I am happy to hear that the Office Manager was able to assist you. Should you encounter any further difficulties when using our services please do not hesitate to contact the Office Manager again
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Review titled Great practice
Rated 4 stars out of 5
by Anonymous - Posted on 14 May 2024
The nurse was very gentle and nice throughout the whole appointment she talked and asked questions to calm me down the whole time thank you
Visited May 2024
Review titled Oakwood Surgery
Replied on 15 May 2024
Dear Patient - Thank you for your positive feedback which I will share with the GP Partners and the rest of the team here at Oakwood Surgery. Your review is anonymous if would be great if you could contact the surgery to let me know your name which would give your review a real personal touch. Your positive review is very much appreciated.
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Review titled Reliable practice
Rated 4 stars out of 5
by Ishwar - Posted on 26 April 2024
I was attended to By the Nurse who was very polite , courteous and understanding. She executed her duties very well and knew her job.
Visited April 2024
Review titled Oakwood Surgery
Replied on 29 April 2024
Dear Ishwar thank you for your positive feedback. It was Nurse Anusha that you saw. I will share your lovely review with Anusha and the rest of the team here at Oakwood Surgery. We are glad you are happy with the services at Oakwood Surgery. We strive to provide high quality, compassionate, patient focused care in a safe, friendly environment. Your positive review is very much appreciated. Kind regards Oakwood Surgery
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Review titled Review
Rated 5 stars out of 5
by Sonia - Posted on 29 April 2024
Good practice nicenurse who was very helpful polite and friendly and informative good staff everything was done correctly it was a pleasant experience
Visited April 2024
Review titled Oakwood Surgery
Replied on 29 April 2024
Dear Sonia thank you for your positive feedback. It was Nurse Anusha that you saw. I will share your lovely review with Anusha and the rest of the team here at Oakwood Surgery. We are glad you are happy with the services at Oakwood Surgery. We strive to provide high quality, compassionate, patient focused care in a safe, friendly environment. Your positive review is very much appreciated. Kind regards Oakwood Surgery
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Review titled Great practice
Rated 5 stars out of 5
by KCHANNA gayle - Posted on 17 April 2024
Advance Nurse Practitioner was very helpful, put me at ease and provided me with some cream and very respectful. Thank you
Visited April 2024
Review titled Oakwood Surgery
Replied on 24 April 2024
Dear Kchanna - Thank you for your positive feedback which I will share with our ANP and the rest of the team here at Oakwood Surgery. Your positive review is very much appreciated.
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Review titled Very helpful
Rated 5 stars out of 5
by Badrieh Alchalati - Posted on 05 April 2024
I had a a review with an amazing nurse. She was very helpful and thorough and kind. I felt heard by an empathetic member of my health team. She was professional, kind and knowledgeable. These traits are what makes a good medical practice. Many thanks for looking after me. Best wishes,
Visited April 2024
Review titled Oakwood Surgery
Replied on 09 April 2024
Dear Badrieh thank you for your positive feedback. It was Nurse Anusha that you saw. I will share your lovely review with Anusha and the rest of the team here at Oakwood Surgery. We are glad you are happy with the services at Oakwood Surgery. We strive to provide high quality, compassionate, patient focused care in a safe, friendly environment. Your positive review is very much appreciated. Kind regards Oakwood Surgery
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Review titled oakwood surgery
Rated 4 stars out of 5
by Anonymous - Posted on 12 March 2024
very happy with who my appointment was with today ( 6 weeks check ) with anp she is very friendly and thorough todays appointment went well will recommend to others
Visited March 2024
Review titled Oakwood Surgery
Replied on 12 March 2024
Dear Patient - Thank you for your positive feedback which I will share with our ANP and the rest of the team here at Oakwood Surgery. Your review in anonymous if would be great if you could contact the surgery to let me know your name which would give your review a real personal touch. Your positive review is very much appreciated. Kind regards Oakwood Surgery