Oddfellows Hall & St Clements
Oddfellows Health Centre, Dell Road, Grays, Essex, RM17 5JYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 03 November 2023
I had an early call from doctor which went very smoothly, drugs were prescribed and a question of mine was answered and dealt with, first by Doctor and then phone follow up by reception staff. Very satisfied, but then I usually am. Staff are very efficient, and very helpful and friendly.
Visited November 2023
Provided by Working Feedback
Review titled Oddfellows Hall & St Clements
Replied on 07 November 2023
Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Sharon Hogarth Managing Partner
Provided by Working Feedback
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Review titled My experience
Rated 5 stars out of 5
by Cavani R - Posted on 09 November 2023
This is the first time in a very long time a health care professional listened to both me and my sons and our concerns, she was very very attentive, I felt heard and she took her time there was no rush. If I can have only that doctor all the time I would be more than happy
Visited November 2023
Provided by Working Feedback
Review titled Oddfellows Hall & St Clements
Replied on 20 November 2023
Dear Cavani, Thank you for your feedback and taking the time to tell us about your experience with our GP. We will pass on your positive comments to your GP, your feedback is hugely valued by the team. Thanks again, Luljeta Maliqi Practice Manager.
Provided by Working Feedback
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Review titled My experience
Rated 4 stars out of 5
by Anonymous - Posted on 09 November 2023
Doctor was lovely but a very long wait after my appointment time considering it was an early morning slot.
Visited November 2023
Provided by Working Feedback
Review titled Oddfellows Hall & St Clements
Replied on 20 November 2023
Dear Patient, we truly appreciate your kind words about our Doctor and are grateful for the time you took to share your experience. We also want to extend our sincere apologies for any inconvenience caused by the longer than expected wait during your early appointment. We understand the importance of your time and are actively working to address this issue to ensure a smoother experience for our patients. Your feedback is invaluable to us, and thank you again for positive feedback. Many thanks, Luljeta Maliqi Practice Manager
Provided by Working Feedback
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Review titled Booking
Rated 5 stars out of 5
by Anonymous - Posted on 03 November 2023
I am fine with doctor seen me . He was friendly and helpful. He was professional. I do not like to booking process i have fill form online for appointment and had speak to some one rather then doctor
Visited November 2023
Provided by Working Feedback
Review titled Oddfellows Hall & St Clements
Replied on 20 November 2023
Dear Patient, Thank you for sharing your feedback and for the 5-star review. We appreciate your positive comments about the doctor who attended to you. We apologise if the eConsult booking process has caused any inconvenience. Please understand that eConsult has been introduced to enhance our service by providing a quicker and more efficient way for patients to contact the surgery. This aims to reduce wait times on the phone queue. We assure you that every eConsult submitted will receive a response within 48 hours. If you have any further concerns or would like to discuss the eConsult service in more detail, please feel free to contact us directly. Thank you for your understanding, and we look forward to continuing to serve you with the highest standards of care. Kind regards, Luljeta Maliqi Practice Manager
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Review titled My visit
Rated 5 stars out of 5
by Brendan M - Posted on 03 November 2023
The diabetic nurse was very helpful and informative about my condition and explained the need to cut down on my carbohydrate intake
Visited November 2023
Provided by Working Feedback
Review titled Oddfellows Hall & St Clements
Replied on 07 November 2023
Dear Brenda, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Best regards Sharon Hogarth, Managing Partner
Provided by Working Feedback
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Review titled My experience
Rated 3 stars out of 5
by Anonymous - Posted on 17 November 2023
Finally finding my way around the app. Even though my meds prescription was wrong i was able to make it right on the app. Also good to not be waiting forever for someone to pick up the phone. A much better experience.
Visited November 2023
Provided by Working Feedback
Review titled Oddfellows Hall & St Clements
Replied on 20 November 2023
Dear Patient, Thank you for taking the time to share your feedback. We sincerely apologise for any inconvenience you experienced regarding your prescription. We understand the importance of accurate medication management and are actively addressing this issue to enhance our service. We appreciate your acknowledgment of our efforts to minimise wait times for phone assistance. Your patience and understanding are valued. We're pleased to hear that you have found a workaround on the app and that your overall experience has improved. Please feel free to reach out if there's anything more, we can do to ensure your satisfaction. Your feedback is invaluable as we continually strive to enhance our services. Many Thanks, Luljeta Maliqi Practice Manager
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Review titled My experience
Rated 2 stars out of 5
by Trevor G - Posted on 09 November 2023
Extremely poor, I was told that i had high blood pressure and was told to monitor and attend a clinic appointment. Monitoring period wasn’t long enough so asked to do further monitoring. Inbetween time was due a blood test for my regular medication. Blood test come back with some anomalies on it. Was told to complete an econsult form. Did this and was told the dr would contact me in 3-4 weeks. Specifically asked to be contact in Am on my mobile. Waited by the phone to not receive a call. I called the surgery twice two hours apart to be told the dr was looking at my results and would contact me. When the Dr did return my call at 2.30pm I could hardly hear what was being said as the line was so muffled. Bring back face to face appointments
Visited November 2023
Provided by Working Feedback
Review titled Oddfellows Hall & St Clements
Replied on 16 January 2024
Dear Trevor, I'm sorry to hear about your experience and the challenges you faced with our service. We apologise for any inconvenience caused by the difficulties in communication and the delayed response. We understand the importance of effective communication, especially when it comes to your health. Our doctors prioritise calls based on urgency, but we acknowledge that the experience should have been better for you. Regarding your preference for face-to-face appointments, please know that we do offer in-person consultations, and you can request one at any time. Our daily speak-up sessions are also available for you to express your concerns directly to senior admin either over the phone or in person. We appreciate your feedback, and we're committed to improving our services. If you have any further concerns or would like to discuss your experience in more detail, please don't hesitate to reach out to us. Kind regards, Luljeta Maliqi Practice Manager
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 09 November 2023
Staff at health centre at 16.15 today Very efficient and helpful. Returned my wife's call and resolved the issue. Many thanks.
Visited November 2023
Provided by Working Feedback
Review titled Oddfellows Hall & St Clements
Replied on 20 November 2023
You replied 1 week ago Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. We will pass on your positive comments to our team, your feedback is hugely valued by the team. Thanks again, Luljeta Maliqi Practice Manager
Provided by Working Feedback
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Review titled Blood test
Rated 5 stars out of 5
by Richard H - Posted on 03 November 2023
This is part of an investigation into understanding what is happening to the joints in my hands (and potentially the rest of my body). I can't comment on the overall outcome of the treatment as it has not finished.
Visited November 2023
Provided by Working Feedback
Review titled Oddfellows Hall & St Clements
Replied on 06 November 2023
Dear Richard, Thank you for your feedback and taking the time to tell us about your experience. Most appreciated. We wish you well in your treatment, the team are her for you when you need us. Best regards Sharon Hogarth, Managing Partner
Provided by Working Feedback
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Review titled My experience
Rated 5 stars out of 5
by Paul D - Posted on 11 November 2023
Phone call was nice and early.The Clinician was very helpful and professional.He explained everything fully.The prescription was ready at the pharmacy when I went to pick it up. Very efficient. Thank you.
Visited November 2023
Provided by Working Feedback
Review titled Oddfellows Hall & St Clements
Replied on 20 November 2023
Dear Paul, Thank you so much for taking the time to leave us a positive 5-star review. We're delighted to hear about your positive experience, from the nice and early call to the thorough explanation by the clinician. Efficiency is a top priority for us, and we're pleased to know that your prescription was ready promptly at the pharmacy. Your feedback encourages us to continue delivering high-quality and patient-centred care. We appreciate your trust in our services and look forward to providing excellent care in the future. If there's anything more, we can do for you, please don't hesitate to let us know. Warm regards, Luljeta Maliqi Practice Manager