Old Catton Medical Practice
55 Lodge Lane, Old Catton, Norwich, Norfolk, NR6 7HQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent practice
Rated 5 stars out of 5
by Juanita - Posted on 21 August 2024
Always seen on time all staff are very professional and friendly, they treat you with upmost care and are very thorough. Had a blood test and was in treated and out before my appointment time
Visited August 2024
Old Catton Medical Practice has not yet replied.
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Review titled Polite and helpful
Rated 4 stars out of 5
by Anonymous - Posted on 09 July 2024
The receptionist was polite and helpful and the triage doctor phoned me back promptly. The nurse explained my condition and answered all of my questions about the prescribed medication in a clear and professional manner. The prescription was with the pharmacist within a few hours.
Visited July 2024
Old Catton Medical Practice has not yet replied.
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Review titled Efficient
Rated 5 stars out of 5
by Dorothy Bowen - Posted on 05 June 2024
I am impressed by their efficency recently with regard to my blood tests. The results were texted to me quickly. Thank you.
Visited June 2024
Old Catton Medical Practice has not yet replied.
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Review titled Poor
Rated 2 stars out of 5
by Ivan - Posted on 10 April 2024
Tried to phone surgery on the 9/04/2024 and got the recorded message of you are number 9 in the queue but after 45mins i was still waiting,i had just finished my second lot of antibiotics and needed more help as im still ill and my breathing is bad i then emailed the surgery 3 times and was told my message would be passed to my doctor,on top of this im being refused blood tests at this surgery and told to go to the walk in center or hospital when the surgery is only 200meters away from my house,this surgery operates with 2 parttime doctors on one doctor who is never seen it also has a huge turn over of staff,i find it discusting that doctors are over paid receptionists who prefer to prescribe over the phone then see you face to face,the nhs needs to sort its house out asap before more people die,this surgery needs taking to task and start doing the job they are paid to do although its strange the surgery is always empty when i can visit yet car park is full,if things are not sorted in surgerys like this many law suits will follow
Visited April 2024
Old Catton Medical Practice has not yet replied.
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Review titled Awful practice.
Rated 1 star out of 5
by Anonymous - Posted on 11 July 2023
When you telephone, I appreciate that the person answering needs to know a certain amount of information in order to know with whom to make you an appointment, GP or nurse, etc. But when you inform them that you have already tried over the counter medicines and they haven't helped, that you are having a very severe reaction to something, it is utterly ignorant of them to just tell the person on the phone to go to a pharmacist (who can only sell over the counter items which you already informed them did not help) and not even put a query through to a qualified nurse or GP!! They are being gatekeepers and potentially leaving someone at risk. The fact that you can never get an appointment with a GP because the appointments are all booked up for the next 4 weeks!! Yet if by some miracle you do manage to ever get an appointment, there is barely anyone in the surgery waiting to be seen! The surgery used to be good but in the last year they have gone very much downhill. Very quickly. Perhaps because the only GP that used to listen to what you were actually saying, left last year. The ones there now are not caring, they don't listen to what you're saying in any appointments. They fail to chase referrals after saying that they will, which means you are left without treatment for months or even over a year. The nurses are wonderful, if you can get past a gatekeeper to get an appointment. Just an awful practice. Would not recommend at all.
Visited June 2023
Old Catton Medical Practice has not yet replied.
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Review titled Would recommend
Rated 5 stars out of 5
by Anonymous - Posted on 08 December 2022
Have recently needed to make an appointment for my newborn - the practice was able to arrange an appointment to be seen face to face by a GP on the same day. Receptionists were friendly and helpful. Always have a quick reply to messages sent via online form. Practice was quick to amend a prescription (change needed due to unavailability of prescribed medication at local pharmacy). I cannot fault the practice to date.
Visited December 2022
Review titled Old Catton Medical Practice
Replied on 09 December 2022
Good morning, Thank you so much for taking the time to provide this feedback which we will share with the practice team, as it sounds like it was a whole team effort! We are always open to receiving feedback as it helps to inform us as to whether what we are doing is working, or it needs improving. Thank you again and best wishes Christina | Assistant Practice Manager