OLD COULSDON MEDICAL PRACTICE
2A Court Avenue, Coulsdon, Surrey, CR5 1HFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Treatment Charge
Rated 4 stars out of 5
by Anonymous - Posted on 09 January 2025
I attended a dental practice in Coulsdon which is nearby where I live in Purley (CR83QY) for a fillimg in one of my teeth which had a small peice had snapped. The dentist who saw me checked my teeth, did the filling and at the same time topped up a couple of the earlier filings which had worn off. She was quite efficient and I was happy with her work. I was in the chair there for not more than 10 minutres. The treatment was done under the NHS. When I got the bill(NHS) it was for £73.50. I felt it was a bit too much and was wondering whether this charge is the right amount for the treatment I had under the NHS
Visited January 2025
Review titled OLD COULSDON MEDICAL PRACTICE
Replied on 13 January 2025
Dear Anonymous, Thank you for sending in your review, unfortunately we are unable to respond to your question as we are not a dental practice. Kind Regards Mrs S Ryan Practice Support Manager
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Review titled Fantastic practice and team!
Rated 5 stars out of 5
by Anonymous - Posted on 02 January 2025
Newly joined the practice in 2024. Staff are always so helpful and polite and professional. Always manage to get an appointment even though they are always extremely busy! I called to make an appointment after I tried going to the pharmacy first. Understandably all appointments had gone as it was late in the day and the receptionist told me they had staff off sick also. She advised me to call the next day if I can’t access online. I managed to get an appointment and the doctor was very understanding and sympathetic and offered great advice. Thank you
Visited December 2024
Review titled OLD COULSDON MEDICAL PRACTICE
Replied on 13 January 2025
Dear Anonymous, Thank you so much for your 5 star review. We are so glad that you are happy with the practice, service and its staff. We will continue to improve our services for the patients at the practice. Kind Regards Mrs S Ryan Practice Support Manager
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Review titled Friendly and efficient
Rated 5 stars out of 5
by Gary Boniface - Posted on 19 November 2024
The ability to call in the morning at 8am, and arrangement either a call back or face to face consultation, is very comforting. If way back in the queue when making said call it is highly efficient to press a button and receive a call back once your original call reaches the front of the queue. The practice has many doctors and the absence of “your own” doctor for any reason causes no inconvenience at all. Very pleased to be one of their patients.
Visited November 2024
Review titled OLD COULSDON MEDICAL PRACTICE
Replied on 21 November 2024
Dear Gary, Thank you for this 5-star review. We at the practice are happy that you are finding our new telephone system easier to use. The practice strives to provide the best care possible for its patient and will continue to improve services within the practice. Kind Regards Mrs S Ryan Practice Support Manager
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Review titled Flu & covid jabs
Rated 3 stars out of 5
by Anonymous - Posted on 19 October 2024
I arrived for my appointment at 10.30 am today and had to join a queue of about 50 people standing up! Bearing in mind that these jabs were primarily being given to the elderly, being ‘herded like cattle’ came to mind. Part of the queue stretched out to the pavement and it was raining. At times as the queue wound it’s way round the waiting room I sometimes saw people snatching a little rest on the waiting room chairs for a minute or two, while they were still in the standing queue. I was standing in the queue for about half an hour. I’m sure the organisation was better last time, and more respectful and considerate to the patients. Hoping for an improvement on this next time. Your hopefully.
Visited October 2024
Review titled OLD COULSDON MEDICAL PRACTICE
Replied on 21 November 2024
Dear Anonymous, We are sorry that you had a bad experience at our Flu clinic and would like to apologise for the delay and the time you spent queuing. If you would like to attend the surgery and ask the receptionist to speak to me regarding this matter, I would be more than happy to discuss this further with you. Kind Regards Mrs S Ryan Practice Support Manager
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Review titled Efficient practice
Rated 5 stars out of 5
by Simon Parry - Posted on 18 September 2024
My 9:50 appointment was right on time. The nurse was very pleasant and efficient as were the reception staff.
Visited September 2024
Review titled OLD COULSDON MEDICAL PRACTICE
Replied on 18 September 2024
Dear Simon Perry, We thank you for your positive review and we are so glad that you are happy with the practice and its staff. We will continue to improve our services for the patients at the practice. We will also make sure that this review is passed to the doctors, nurses and reception team. Kind Regards Mrs S Ryan Practice Support Manager
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Review titled First class practice
Rated 5 stars out of 5
by Anonymous - Posted on 28 August 2024
Reception staff helpful - rang me back to arrange a sooner consultation with a pharmacist rather than a doctor which was all I needed
Visited August 2024
Review titled OLD COULSDON MEDICAL PRACTICE
Replied on 18 September 2024
Dear Anonymous, Thank you for this positive review. We will make sure that this is passed to the reception team. Kind Regards Mrs S Ryan Practice Support Manager
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Review titled Caring Doctor
Rated 1 star out of 5
by Anthea Thirpe - Posted on 05 September 2024
My Doctor explained in simple terms about statins as I was hesitant about starting to use them in view of my other medical conditions. She always uses easy to understand terminology & is a caring Doctor.
Visited August 2024
Review titled OLD COULSDON MEDICAL PRACTICE
Replied on 18 September 2024
Dear Anthea Thirpe, At the practice we strive to provide the best possible care for our patients and we thank you for your positive review. Kind Regards Mrs S Ryan Practice Support Manager
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Review titled Excellent Practice
Rated 5 stars out of 5
by Deborah - Posted on 22 August 2024
Attended the surgery twice in August. To see my GP and a Health Care Assistant. Both appointment experiences were wonderful. Very kind,caring and easy to talk to. All staff at the practice do a fantastic job caring for all patients visiting the practice.
Visited August 2024
Review titled OLD COULSDON MEDICAL PRACTICE
Replied on 22 August 2024
Dear Deborah, Thank you so much for the positive review you have given us today We are so glad that you are happy with the practice and its staff. We will continue to improve our services for the patients at the practice. Kind Regards Mrs S Ryan Practice Support Manager
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Review titled Efficient and prompt service
Rated 5 stars out of 5
by Allison - Posted on 17 July 2024
After calling into the Old Coulsdon Medical Practice with an eye problem, I received a telephone call from the Doctor after just one hour. The Doctor electronically transferred a prescription to the pharmacy which I immediately collected. Within an hour and a half I had what I needed. I have nothing but praise for the service received from the receptionist to the doctor to the pharmacy.
Visited July 2024
Review titled OLD COULSDON MEDICAL PRACTICE
Replied on 22 July 2024
Dear Allison, We thank you for your positive review and we are so glad that you are happy with the practice and its staff. We will continue to strive to improve our services for the patients at the practice. Kind Regards Mrs S Ryan Practice Support Manager
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Review titled Outstanding Team
Rated 5 stars out of 5
by David Crewe - Posted on 25 June 2024
I was so impressed with the service I received, I wanted to share this and make the Team aware how good they are, I also wanted to share how good L V is! well done all and thank you for making my experience so good.
Visited June 2024
Review titled OLD COULSDON MEDICAL PRACTICE
Replied on 26 June 2024
Dear David Crewe, We thank you for your positive review and we are so glad that you are happy with the practice and its staff. We will continue to improve our services for the patients at the practice. Kind regards Mrs S Ryan Practice Support Manager