OLD COULSDON MEDICAL PRACTICE
2A Court Avenue, Coulsdon, Surrey, CR5 1HFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Friendly and efficient
Rated 5 stars out of 5
by Gary Boniface - Posted on 19 November 2024
The ability to call in the morning at 8am, and arrangement either a call back or face to face consultation, is very comforting. If way back in the queue when making said call it is highly efficient to press a button and receive a call back once your original call reaches the front of the queue. The practice has many doctors and the absence of “your own” doctor for any reason causes no inconvenience at all. Very pleased to be one of their patients.
Visited November 2024
Review titled OLD COULSDON MEDICAL PRACTICE
Replied on 21 November 2024
Dear Gary, Thank you for this 5-star review. We at the practice are happy that you are finding our new telephone system easier to use. The practice strives to provide the best care possible for its patient and will continue to improve services within the practice. Kind Regards Mrs S Ryan Practice Support Manager
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Review titled Flu & covid jabs
Rated 3 stars out of 5
by Anonymous - Posted on 19 October 2024
I arrived for my appointment at 10.30 am today and had to join a queue of about 50 people standing up! Bearing in mind that these jabs were primarily being given to the elderly, being ‘herded like cattle’ came to mind. Part of the queue stretched out to the pavement and it was raining. At times as the queue wound it’s way round the waiting room I sometimes saw people snatching a little rest on the waiting room chairs for a minute or two, while they were still in the standing queue. I was standing in the queue for about half an hour. I’m sure the organisation was better last time, and more respectful and considerate to the patients. Hoping for an improvement on this next time. Your hopefully.
Visited October 2024
Review titled OLD COULSDON MEDICAL PRACTICE
Replied on 21 November 2024
Dear Anonymous, We are sorry that you had a bad experience at our Flu clinic and would like to apologise for the delay and the time you spent queuing. If you would like to attend the surgery and ask the receptionist to speak to me regarding this matter, I would be more than happy to discuss this further with you. Kind Regards Mrs S Ryan Practice Support Manager
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Review titled Efficient practice
Rated 5 stars out of 5
by Simon Parry - Posted on 18 September 2024
My 9:50 appointment was right on time. The nurse was very pleasant and efficient as were the reception staff.
Visited September 2024
Review titled OLD COULSDON MEDICAL PRACTICE
Replied on 18 September 2024
Dear Simon Perry, We thank you for your positive review and we are so glad that you are happy with the practice and its staff. We will continue to improve our services for the patients at the practice. We will also make sure that this review is passed to the doctors, nurses and reception team. Kind Regards Mrs S Ryan Practice Support Manager
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Review titled First class practice
Rated 5 stars out of 5
by Anonymous - Posted on 28 August 2024
Reception staff helpful - rang me back to arrange a sooner consultation with a pharmacist rather than a doctor which was all I needed
Visited August 2024
Review titled OLD COULSDON MEDICAL PRACTICE
Replied on 18 September 2024
Dear Anonymous, Thank you for this positive review. We will make sure that this is passed to the reception team. Kind Regards Mrs S Ryan Practice Support Manager
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Review titled Caring Doctor
Rated 1 star out of 5
by Anthea Thirpe - Posted on 05 September 2024
My Doctor explained in simple terms about statins as I was hesitant about starting to use them in view of my other medical conditions. She always uses easy to understand terminology & is a caring Doctor.
Visited August 2024
Review titled OLD COULSDON MEDICAL PRACTICE
Replied on 18 September 2024
Dear Anthea Thirpe, At the practice we strive to provide the best possible care for our patients and we thank you for your positive review. Kind Regards Mrs S Ryan Practice Support Manager
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Review titled Excellent Practice
Rated 5 stars out of 5
by Deborah - Posted on 22 August 2024
Attended the surgery twice in August. To see my GP and a Health Care Assistant. Both appointment experiences were wonderful. Very kind,caring and easy to talk to. All staff at the practice do a fantastic job caring for all patients visiting the practice.
Visited August 2024
Review titled OLD COULSDON MEDICAL PRACTICE
Replied on 22 August 2024
Dear Deborah, Thank you so much for the positive review you have given us today We are so glad that you are happy with the practice and its staff. We will continue to improve our services for the patients at the practice. Kind Regards Mrs S Ryan Practice Support Manager
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Review titled Efficient and prompt service
Rated 5 stars out of 5
by Allison - Posted on 17 July 2024
After calling into the Old Coulsdon Medical Practice with an eye problem, I received a telephone call from the Doctor after just one hour. The Doctor electronically transferred a prescription to the pharmacy which I immediately collected. Within an hour and a half I had what I needed. I have nothing but praise for the service received from the receptionist to the doctor to the pharmacy.
Visited July 2024
Review titled OLD COULSDON MEDICAL PRACTICE
Replied on 22 July 2024
Dear Allison, We thank you for your positive review and we are so glad that you are happy with the practice and its staff. We will continue to strive to improve our services for the patients at the practice. Kind Regards Mrs S Ryan Practice Support Manager
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Review titled Outstanding Team
Rated 5 stars out of 5
by David Crewe - Posted on 25 June 2024
I was so impressed with the service I received, I wanted to share this and make the Team aware how good they are, I also wanted to share how good L V is! well done all and thank you for making my experience so good.
Visited June 2024
Review titled OLD COULSDON MEDICAL PRACTICE
Replied on 26 June 2024
Dear David Crewe, We thank you for your positive review and we are so glad that you are happy with the practice and its staff. We will continue to improve our services for the patients at the practice. Kind regards Mrs S Ryan Practice Support Manager
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Review titled Rude receptionist
Rated 4 stars out of 5
by Anonymous - Posted on 24 June 2024
I contacted reception today as unable to do repeat prescription. I was informed can do this on the Old Coulsdon website which is incorrect as it is not a repeat prescription. The receptionist was impatient and rude. Normally the reception are very obliging. I didn't feel this with this particular one. I'm medical myself so do know about non repeat prescriptions.
Visited June 2024
Review titled OLD COULSDON MEDICAL PRACTICE
Replied on 26 June 2024
Dear Anonymous, I am sorry to hear your experience from our practice has fallen short on this occasion. If you would like to attend the surgery and ask the receptionist to speak to me regarding this matter, I would be more than happy to discuss this further with you. Kind regards Mrs S Ryan Practice Support Manager
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Review titled Excellent practice but awful phone system
Rated 5 stars out of 5
by Tony - Posted on 07 March 2024
I cannot fault this practice as all doctors, nurses, receptionists and cleaners are absolutely fantastic. The service provided is how I feel a doctors surgery should be. I would ask though that you look at your phone system. If you call you get a long recorded message including things about facemasks (really??) and then after that you get played music randomly for up to ten mins (you are fifth, fourth third in queue etc) and you get to number one and you then get three options and another long recorded message. So ten mins holding to be given options - and then different music. For ages with no idea where you are in the queue - and three out of four times, after connecting I heard a brief voice and was cut off immediately. I’d urge you to try this system yourself it’s totally illigical and very irritating to the point I can imagine most who finally get through are far more stressed than they need to be. Cut the waffle and Covid mask part (seriously no a single person attending is now even carrying a face mask, let alone wearing one), give options immediately rather than needing to wait eight minutes or more only to go into a new queue, and make sure the system doesn’t cut people off. I’m sure you’ll find life for those operating the phones will be improved as well as your customers. Remember though I love your practice, this is just an irritation that hopefully you can easily address!
Visited March 2024
Review titled OLD COULSDON MEDICAL PRACTICE
Replied on 26 June 2024
Dear Tony, Thank you so much for your review. The practice strives to provide the best care possible for its patients. We have looked at the phone system and are in the process of changing the system and hope that this will make it easier for all patients to get through to the practice. If you would like to attend the surgery to discuss the new system, ask reception to speak to me regarding this matter. Kind Regards Mrs S Ryan Practice Support Manager