Old Court House Surgery
The Old Court House, Throwley Way, Sutton, Surrey, SM1 4AFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Bad experience in a critical moment
by Mihaela Popa - Posted on 11 February 2025
I've been with this practice for 7 years. Overall, it was OK, I never really had complex issues and just a repeat prescription. However, I have recently starting having complex issues such as a breathing difficulty over the past three days. I called on Monday and got a call back from a GP who told me to book an appointment online which was only available in two weeks. Well, my problem requires more immediate atrntion as I have asthma by the sounds of it and I have no treatment to alleviate the crisis. My situation got worse in the evening and I called 111. They said to go to A&E or wait until my GP will call to see me next day. They said they would request an appointment within 24h. I got a call the next day, today, at 10am. The GP who called said since I'm able to speak full sentences, then the appointment in two weeks is appropriate. I said I'm feeling like I'm suffocating and it is debilitating, preventing me to carry out my normal duties. He continued to say he sees no reason to see me earlier than two weeks. I hanged up and I'm going to A&E. I'm also chanong the GP practice. Frankly disappointed with the lack of compassion and care. I am someone with underlying health conditions for years who is taking medication that can exarcebate the problems. If they don't care about that, I don't know what to say. I'll also report the issue to NHS.
Visited February 2025
Old Court House Surgery has not yet replied.
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Review titled Superb Surgery and Staff.
Rated 5 stars out of 5
by S. Buttress - Posted on 05 February 2025
I thought I would express my thanks to the reception staff at The Old Court House Surgery. My family have been patients there for longer than I care to remember. In all that time we have been treated politely and with kindness. We have a son who has Downs Syndrome with severe learning disabilities. Nothing has been too much trouble for the reception staff and Medical Staff in making him feel happy and special. Thank you. A particular member of the reception team who is also a phlebotomist has gone out of her way to do blood tests for him so that it did not aggravate his mental health which was affected by the Covid Lockdown. He thinks she is gorgeous"! Hopefully, the lady will know who I mean, and realise that she has helped him enormously. Thank you. It would be remiss of me to not give a quick mention to the Practice Reception Manager who must be one of the most efficient customer facing workers in the NHS. Nothing is too much bother for her. Thank you.
Visited February 2025
Review titled Old Court House Surgery
Replied on 18 February 2025
Dear Mr Buttress, Thank you for taking the time to share your positive feedback. The team at The Old Court House Surgery work very hard to provide a high standard of service to our patients so your feedback is very important to us. We will share your feedback with the team members you have mentioned and to the wider team at our next practice meeting. Thanks again Paula Daunt Patient Liaison Manager
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Review titled Very Impressed..
Rated 5 stars out of 5
by Jeanette Smith - Posted on 30 January 2025
I contacted the surgery using their online form to request some medication that I needed quite quickly.I received a call from the surgery within 15 minutes of sending my request to say the prescription had been done and sent to my chosen pharmacy. I read so many complaints from people complaining about their surgeries doctors etc.I can really recommend the Old Court House Surgery.Starting from Receptionists Nurses and Doctors.They are all amazing.
Visited January 2025
Review titled Old Court House Surgery
Replied on 31 January 2025
Dear Ms Smith, Thank you for taking the time to send us your positive feedback. Our staff work very hard to provide a good service to our patients so your feedback it greatly appreciated and will be shared with the team. Thank you again for you time. Paula Daunt - Patient Liaison Manager