Old Kent Road Surgery
182-184 Old Kent Road, London, Greater London, SE1 5TYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Thanh - Posted on 20 December 2023
I love my GP, I feel so greatful for what I get here! I started coming old kent road surgery since I was first pregnant 3 years ago. Since then, I never feel disappointed. Doctors are well experienced, nurses are caring, receptionists are well organised! Thank you the team for always doing a wonderful job!
Visited December 2023
Review titled Old Kent Road Surgery
Replied on 01 August 2024
Dear Thanh Thank you so much for your wonderful review. We are delighted to hear that you have had such positive experiences with our team at Old Kent Road Surgery. Your kind words about our doctors, nurses, and receptionists are truly appreciated and will be shared with the entire team. We are grateful for your continued trust in us over the past three years, especially during such an important time as your pregnancy. Your satisfaction and well-being are our top priorities, and we are thrilled to know that we have met your expectations. Thank you for your kind words and for choosing our surgery for your healthcare needs. If there is anything more we can do for you, please do not hesitate to let us know. Kind regards, Syeda Islam Practice Manager
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Review titled Absolutely Useless
Rated 2 stars out of 5
by ALip - Posted on 05 December 2023
Reception staff Useless, Like they don't want to be there!...They Lost my mums Urine sample which was taken in last week and told by reception to put it inside the plastic bag on the desk!...Today they said we have no Record of it.
Visited December 2023
Review titled Old Kent Road Surgery
Replied on 01 August 2024
Dear Alip Thank you for sharing your feedback with us. We deeply apologise for the inconvenience and frustration caused by the loss of your mum's urine sample. This is certainly not the standard of service we aim to provide. We understand how concerning and disappointing this situation must be. We are also reviewing our processes to ensure that all samples are handled with the utmost care and accountability. Regarding the reception staff, we apologise if you felt they were unhelpful or indifferent. We are committed to providing respectful and attentive service to all our patients, and we will address this issue with our team to improve their performance and attitude. Please contact us directly so we can arrange for a new sample to be taken and ensure it is processed correctly. We value your feedback and are dedicated to improving our service based on your experience. Kind regards, Syeda Islam Practice Manager
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Review titled Great practice, amazing front line staff.
Rated 5 stars out of 5
by Heather Savage - Posted on 06 September 2023
Never have a problem with this surgery. Nothings perfect in life but the people that work here give it their best shot. My family for one are very grateful for all the care given over the years. I think sometimes people expect too much.
Visited September 2023
Review titled Old Kent Road Surgery
Replied on 01 August 2024
Dear Heather Savage, Thank you for your thoughtful review. We truly appreciate your understanding and recognition of our efforts. It's heartening to hear that you and your family have been satisfied with the care provided at our surgery over the years. Your acknowledgment of our team's dedication means a lot to us. We strive to do our best for every patient, and feedback like yours encourages us to continue improving. If there’s anything more we can do for you or your family, please let us know. Kind regards, Syeda Islam Practice Manager
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Review titled Very attentive and caring GP
Rated 5 stars out of 5
by Paula - Posted on 16 August 2023
My daughter has an ongoing acne problem and our GP has always been attentive and receptive to her needs and adjusted her treatment to suit her. We are very happy with the positive experience we have every time we need to see a doctor at the clinic.
Visited June 2023
Review titled Old Kent Road Surgery
Replied on 01 August 2024
Dear Paula, Thank you for sharing your positive experience with us. We are delighted to hear that your daughter has received attentive and receptive care for her ongoing acne problem. Our team strives to provide personalised treatment plans that meet each patient's unique needs, and it’s wonderful to know that this has been your experience. Your kind words motivate us to continue our commitment to high-quality patient care. If you have any further feedback or suggestions, please don't hesitate to let us know. Kind regards, Syeda Islam Practice Manager
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Review titled Worst staff and bad service
Rated 1 star out of 5
by Anonymous - Posted on 26 March 2023
For more than 2 months I have been trying to have a face to face appointment for my daughter Since he has been coughing for 2 months and all they do is recommend me to give her syrup, syrup and syrup And already in the last 2 weeks they have said that she should take amoxicillin Which was useless and then he was prescribed a spray Which also does nothing. So if you don't want your family member to receive the same treatment please avoid this place..
Visited March 2023
Review titled Old Kent Road Surgery
Replied on 01 August 2024
Thank you for taking the time to provide your feedback. We are truly sorry to hear about your experience and the difficulties you have faced in getting the appropriate care for your daughter. We understand how concerning it must be to see your child unwell for an extended period. It is clear that our current approach has not been effective, and we apologise for any distress this has caused. Your feedback highlights important areas where we need to improve our service and responsiveness. We are currently reviewing our appointment scheduling process to ensure that patients in need, especially children, can access timely face-to-face consultations. We regret that the prescribed medications did not alleviate your daughter’s symptoms. Effective patient care often requires reassessment and adjustments, and we apologise for not providing a more effective solution sooner. Please contact our office directly so we can arrange a face-to-face appointment for your daughter as soon as possible. Your feedback is invaluable, and we are committed to improving our services based on your experience. Kind regards, Syeda Islam Practice Manager
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Review titled Not a caring place
Rated 2 stars out of 5
by Sergio Bono - Posted on 11 November 2022
It is practically impossible to see a doctor. Perhaps the best way is to relate a recent experience to illustrate the point. I suffer occasionally from mouth infections, and antibiotic prescriptions are what were needed in the past. They tend to happen fairly rapidly, and after a night of increasing discomfort, in the morning I popped in the surgery. All I wanted was for a prescription, two minutes of attention or even a phone call back. Not that the surgery look crowded, with a couple of patients in an otherwise empty waiting room. But, alas, could not even solicit any attention. The receptionist was clear, no possibility to see anyone or even pass a message, at best I could phone back at 1pm but, she made it clear there was slim to no chance of arranging anything (note that the surgery do not allow booking in advance and apparently one has to try their luck every day phoning in with the chance of finding a spot, if one have a telephone and manages to get through). If I needed, anything, should I try the "111" service (that is generally acknowledged to be more or less useless. What I found particularly distressful, for a surgery at least, was the lack of empathy. Nobody asked my name, if I had any special need or if I could leave a message. Just, "you're on your own and don't bother us" attitude. Great example of running a care service!!
Visited November 2022
Review titled Old Kent Road Surgery
Replied on 01 August 2024
Thank you for taking the time to share your experience with us. We sincerely apologise for the distress and inconvenience you encountered during your visit to our surgery. Your feedback is crucial for us to improve our services and patient care. We understand your frustration with the difficulty in obtaining an appointment and the lack of attention you received. Our goal is to provide timely and compassionate care to all our patients, and we regret that we fell short in your case. Your experience with the receptionist and the communication barriers you faced are concerning. We are reviewing our training protocols to ensure that all staff members demonstrate empathy and provide assistance to patients in need, even if an immediate appointment is not available. We also recognise the importance of being able to book appointments in advance and are actively looking into ways to make this process more accessible and efficient. Regarding the suggestion to use the "111" service, we understand your concerns and will work on improving our own procedures to offer better support directly at the surgery. We aim to ensure that all patients feel heard and cared for, regardless of the situation. Please accept our sincerest apologies for the lack of empathy you experienced. We are committed to making necessary changes to ensure that every patient receives the care and attention they deserve. If you have any further concerns or need immediate assistance, please do not hesitate to contact us directly. Kind regards, Syeda Islam Practice Manager