Old Mill And Millgates Medical Practice
Hardley Road, Poringland, Norwich, Norfolk, NR14 7FAContact details and opening times
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Reviews
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Review titled Going into battle...
Rated 2 stars out of 5
by Andrei Cusnir - Posted on 12 July 2024
I call it 30 minutes window booking race. Not only you can't book an appointment for next day or few days later but if you missed the 8:00-8:30am windows then tough luck. Appointments can only be made over the phone, front desk laughs at you if you show up to book and appointment. Doctor referrals tough to chase, symptoms often not taken seriously, getting prescribed antibiotics simply over the phone, have to be glued to the phone the day you dedided to call your gp, missed the window and you get sent to walk in center or a&e. My local gp clearly a tricky business, trying to solve everything in one day by their terms. I'm at the point of not calling them, until the last moment or unless of an emergency, calling them makes me anxious , because I often have a poor experience when trying to get an appointment, probably nationality doesn't help either having *funny* accent. The list could go on but I better spend it looking for a better gp near me.
Visited July 2024
Review titled Old Mill And Millgates Medical Practice
Replied on 16 July 2024
Dear Andrei, Thank you for taking the time to write a review and the feedback provided. I'm sorry to read that you have not had a positive experience. We offer in excess of 200 appointments a day, I am sorry that it has been challenging to book one and the difficulties you have faced with the morning phone calls into the practice. The referral system relies heavily on other services to which we have little control. Telephone consultations have become normal practice since the pandemic and the GP's are trained and competent in both their questioning and prescribing, inviting in patients for face to face appointments as and when necessary. The phone system will soon be updated, which should hopefully help the process, making it easier to get through to our multinational team. David Leigh, Practice Manager
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Review titled Amazing team
Rated 5 stars out of 5
by Anonymous - Posted on 13 December 2022
Support received during end of life care of an elderly parent could not have been better. Everyone involved was caring and sensitive to our situation and went above and beyond to care for both the patient and the family caring for them. Thank you to the whole Practice
Visited October 2022
Review titled Old Mill And Millgates Medical Practice
Replied on 14 December 2022
Dear Patient, thank you for taking the time to write a review, my deepest sympathy goes out to you at this difficult time. I will pass on your feedback to the team.