Old Mill And Millgates Medical Practice
Hardley Road, Poringland, Norwich, Norfolk, NR14 7FAContact details and opening times
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Reviews
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Review titled Appointment cancelled
Rated 2 stars out of 5
by Anonymous - Posted on 15 January 2025
I am so sad to report that my appointment booked for today was cancelled by the practice. They tried to ring on my mobile and when I realised that my signal was bad so therefore not going through I dashed to the surgery to ask if they could call my landline instead. This didn’t happen and the appointment was cancelled. I am devastated. I would have happily waited to be see as a walk in patient rather than phone calls but this wasn’t initiated by reception. Reception didn’t want to help. Such a sad day
Visited January 2025
Review titled Old Mill And Millgates Medical Practice
Replied on 15 January 2025
Dear Patient Thank you for taking the time to provide feedback and write a review. I was sorry to read that we did not meet your expectations on this occasion. When the appointment is made we confirm the contact number the healthcare professional will use (for telephone appointments). If the number is unavailable at the point of calling this is unfortunately beyond the control of the practice. Two attempts are made before the appointment is missed due to finite timescales and appointment demand. Walk in appointments were phased out many years ago due to uncertain patient waiting times and unmanageable clinician workload. The reception team will always do their upmost to help where they are able and within appointment availability. Thank you once again for your feedback and apologies the appointment was missed on this occasion. Old Mill & Millgates
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Review titled Going into battle...
Rated 2 stars out of 5
by Andrei Cusnir - Posted on 12 July 2024
I call it 30 minutes window booking race. Not only you can't book an appointment for next day or few days later but if you missed the 8:00-8:30am windows then tough luck. Appointments can only be made over the phone, front desk laughs at you if you show up to book and appointment. Doctor referrals tough to chase, symptoms often not taken seriously, getting prescribed antibiotics simply over the phone, have to be glued to the phone the day you dedided to call your gp, missed the window and you get sent to walk in center or a&e. My local gp clearly a tricky business, trying to solve everything in one day by their terms. I'm at the point of not calling them, until the last moment or unless of an emergency, calling them makes me anxious , because I often have a poor experience when trying to get an appointment, probably nationality doesn't help either having *funny* accent. The list could go on but I better spend it looking for a better gp near me.
Visited July 2024
Review titled Old Mill And Millgates Medical Practice
Replied on 16 July 2024
Dear Andrei, Thank you for taking the time to write a review and the feedback provided. I'm sorry to read that you have not had a positive experience. We offer in excess of 200 appointments a day, I am sorry that it has been challenging to book one and the difficulties you have faced with the morning phone calls into the practice. The referral system relies heavily on other services to which we have little control. Telephone consultations have become normal practice since the pandemic and the GP's are trained and competent in both their questioning and prescribing, inviting in patients for face to face appointments as and when necessary. The phone system will soon be updated, which should hopefully help the process, making it easier to get through to our multinational team. David Leigh, Practice Manager