Old School Surgery
Rectory Fields, Cranbrook, Kent, TN17 3JBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Call back and general appointment
Rated 2 stars out of 5
by Mr s chandler - Posted on 16 December 2024
Rang dead on 8.30am to try and get an appointment. Position 13. Not bad. Hung on for 15 minutes and decided to request call back. Had the position page open as I worked. Got to position 10 after 25 minutes. Went to position 9. Then went to position 10... then 9 then 10. Exited screen and re entered. Position 10. Decided to call and hold. Held for further 15 minutes and line suddenly went dead. Called again position 20. Bearing in mind I'm at work and it took 45 + minutes for position 13 I'm not holding again for a position 20... ridiculous. Not the first time the line has suddenly gone dead as well...
Visited December 2024
Old School Surgery has not yet replied.
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Review titled Leaving the Practice
Rated 5 stars out of 5
by Valerie Lodge - Posted on 11 November 2024
I wanted to express our real thankfulness for all the team at Old School Surgery. From the reception staff, nurses, ancillary staff & pharmacy team, to the doctors, each one of you has made a visit so much less stressful. In particular, we’d like to thank Dr H. for his deep kindness and professional care. We have decided that it is probably sensible for us to move up to Goudhurst surgery, where we have lived for the past 11 years! We wish all of you well, especially as you face the challenges of incorporating so many new patients. We hold you all in our prayers. With very warm wishes from myself and my husband.
Visited November 2024
Old School Surgery has not yet replied.
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Review titled Bad phone system
Rated 3 stars out of 5
by Sarah Jones - Posted on 19 November 2024
I have been on hold for 1hr59mins as the call was due hit 2hrs I was cut off. I tried the online triage system which was full. and NHS app which said I need to contact my GP. Unbelievably bad - this is the first time I have had cause to complain.
Visited November 2024
Old School Surgery has not yet replied.
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Review titled Amazing Dr
Rated 5 stars out of 5
by justine mortelmans - Posted on 03 July 2024
I visited today and became very emotional in the appointment. This Dr was so lovely, compassionate and caring and made a huge difference to how i am feeling. It was a surprisingly amazing experience and i really appreciated how he took time to help me feel better and understand myself a bit more. Thankyou so much x
Visited July 2024
Old School Surgery has not yet replied.
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Review titled Disappointed
Rated 2 stars out of 5
by Anonymous - Posted on 09 July 2024
on 4th July 2024 GP asked for a blood test and the earliest date available was 29th August some 56 days later. I am away for a week on 27th August so was asked to call on 18th July when the September appointments are available. Other local practices can perform a blood test in days. Is this the best they can do.
Visited July 2024
Old School Surgery has not yet replied.
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Review titled No answer
Rated 2 stars out of 5
by Anonymous - Posted on 20 June 2024
I've been calling the surgery but it is impossible to get into contact with anyone since they do not answer the phone. I've been put on hold for over an hour and still no answer even though my position in the queue was number one.
Visited June 2024
Old School Surgery has not yet replied.
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Review titled Drs are great
Rated 4 stars out of 5
by Anonymous - Posted on 26 June 2024
Today I sat on the phone for one and a half hours waiting I started at 2pm and did not get answer till 3.40pm and the get told that I can have a phone appointment the filling day and told if I get worse to call 111 what a let down for a great team of gps
Visited June 2024
Old School Surgery has not yet replied.
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Review titled Poor service from start to finish
Rated 1 star out of 5
by Ian - Posted on 21 June 2024
You sit in the phone queue listening to mind numbing music for 45 minutes to reach “number 1” and they hang up. Again and again and again. I had to make five attempts to speak to someone! When you finally do get to speak to someone it’s like talking to a traffic warden. If you want an appointment be prepared to wait long enough for the illness to have resolved itself if you are lucky, they don’t care either way. It’s no wonder people go to accident and emergency . If you are lucky enough to be offered an appointment be prepared to take the day off work because you are certainly not going to be seen outside of normal working hours. If you even suggested it they have a take it or leave attitude. Poor service. Even taking into account the problems the NHS is having this surgery is beyond bad. Go and see a pharmacy instead
Visited June 2024
Old School Surgery has not yet replied.
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Review titled Please sort out your phone problem and employ more doctors
Rated 2 stars out of 5
by Karen j - Posted on 05 June 2024
Dear Team The average waiting time for phone to be answered is 45 minuets. How can you be fourth in the queue and wait this length of the time On two occasions after getting to number two, line goes dead Finally went to make an doctors appointment can’t book an appointment for three weeks,That is totally unacceptable If you go the surgery at 8.30 am and queue and still no guarantee Of getting a doctors appointment. I appreciate that they have had to taken on the crane surgery patients on but the level of service is totally unacceptable. I presume that for each patient taken on,the practice receive money for the additional patients why can’t the use that money to put mobile units in with additional doctors I feel so sorry for the team at the practice who are absolutely delightful and basically must dread going in to work Cranbrook has already good reputation for good doctor service, now it the topic of every conversation in the shops, chemists,over garden fences What I can’t understand Dr hindmarsh retirement was well known for a long time,over a year How could the NHS trust manage this transition so badly and who being held accountable This is not a reflection on the doctor,or nurses, or receptionist My frustration I have never ever had to complain about a GP service before The demographics of cranbrook area needs to be able to access a GP Far easier than this painful experience and with all the new. Homes that are being built I only see the situation Apologies for long email but the situation is not sustainable Kindest Regards
Visited June 2024
Old School Surgery has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Paul King - Posted on 09 April 2024
Just wanted to thank you for seeing me last Friday and sorting out my cough with antibiotics so quickly. Also you are first doctor to explain why I have the drugs I have. Finally for changing the prescription frequency for my wife without question. Good luck with the new practice and for sorting out my NHS app.
Visited April 2024
Old School Surgery has not yet replied.