Old Town Surgery
13 De La Warr Road, Bexhill-On-Sea, East Sussex, TN40 2HGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Disappointing
Rated 2 stars out of 5
by Rodger Holcombe - Posted on 18 July 2024
Just returned from a 1400 appointment, reception first insisted I had no appointment then came back 20 minutes later, very apologetic ‘the nurse is sick’, no one thought of telling me! Perhaps instead of sending me a reminder of each appointment they should send one to reception.
Visited July 2024
Old Town Surgery has not yet replied.
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Review titled Dr’s perfect! Practice rules on appointments awful
Rated 5 stars out of 5
by Helen Barker - Posted on 08 February 2024
Amazing care from my Dr and his registrar. Most of receptionists are lovely. There’s one that’s quite rude and unhelpful but have had great experience with the others. The only thing that I find really tough is unless you call at 8am you can’t get an appointment and my partner and I both have long term health conditions which causes fatigue and I’m in ridiculous amount of pain in the morning. This makes mornings very hard for us and so can’t always call at 8am. I feel there should be a better system for people who have medical conditions that make mornings hard as it is not fair on those that struggle.
Visited February 2024
Review titled Old Town Surgery
Replied on 19 February 2024
Dear Helen Thank you very much for your feedback. I am pleased to hear that you had a positive experience with your GP. I am sorry you found a receptionist to be rude and helpful. I will address this matter with our team to ensure that we maintain the highest level of professionalism and courtesy at all times. I understand your frustration with having to call at 8 am for an appointment. We are continuously exploring ways to improve our system and I appreciate your comments. Kind regards Sophie McCann Practice Manager