Oliver Street Surgery
57 Oliver Street, Ampthill, Bedford, MK45 2SBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor practice
Rated 1 star out of 5
by Anonymous - Posted on 01 November 2024
They do not call back when they say they will, and they do not follow up when they say they will. They lie and cancel appointments at the last minute. my appointment was cancelled 30 minutes before my appointment after I had to wait 2 weeks for an emergency appointment, it is not an emergency. They do not understand patient care and have no empathy towards patients. Overall, it is bad practice how they operate.
Visited October 2024
Oliver Street Surgery has not yet replied.
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Review titled Online form
Rated 3 stars out of 5
by Anonymous - Posted on 04 September 2024
The online form is not fit for purpose. I completed it yesterday and received a confirmation email. No call back received so chased up with the surgery this afternoon. Spoke with a receptionist who could find no record of the form I completed. Who knows where it has gone. Discussed the concerns I have and the need for an appointment. Have been told that this will be passed to the Doctor. Still no call back. How on earth do you get an appointment at this surgery!
Visited September 2024
Oliver Street Surgery has not yet replied.
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Review titled Shocking lack of care - Avoid
Rated 1 star out of 5
by Nikki - Posted on 14 June 2024
I've now had two recent experiences where both times was promised a doctor would ring and they didn't. When you, or a loved one, need medical help they couldn't care less. My family and I have been with this surgery for nearly 30 years and it's become an appalling farce of blaming the patient for being ill and needing to see a doctor. The surgery themselves classed the most recent case as being 'urgent' - not that it made any difference in getting help; ended up being told that because I'd missed their call (which happened on Friday, having been told that I would receive a call on Thursday), I'd have to resubmit a form to be re-assessed, which would be after the weekend. I think I've given this surgery enough chances, probably down to the fact that I've been a patient there for so long and recognise now what a superb doctor the senior partner was (even attending an ill child in the night some 25 years ago). Since the female senior partner has left it's really become very third rate, with staff who can't be bothered to provide medical help when you're ill and vulnerable.
Visited June 2024
Oliver Street Surgery has not yet replied.
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Review titled Disappointing
Rated 1 star out of 5
by Lyn T - Posted on 02 May 2024
Yesterday 1st May I had an appointment to see a nurse for my 2nd shingles jab. I made the appointment as was requested by the surgery approx 3 weeks ago. I checked in at the surgery 5 mins before my appointment time of 10.15, I was eventually called at 10.30 to be told by the nurse that the appointment request shouldn't have been sent out as the 2nd injection should be 6 months after the 1st ie July/Aug. She was very apologetic but that didn't help I'm afraid given the time it had taken me to park and then waiting to be seen is disappointing to say the least. I moved to this surgery from my previous one in the hope of getting better and quicker service but unfortunately not .
Visited May 2024
Oliver Street Surgery has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 03 May 2024
Can’t thank the New Practice Manager enough. She listened to my issues today for my mum and excelled in dealing with them and sorting them. Thank you so much. I have never had such good service from this surgery and have been with them for over 25 years . Keep up the fantastic work.
Visited May 2024
Oliver Street Surgery has not yet replied.
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Review titled Avoid if you can
Rated 1 star out of 5
by Andrea - Posted on 12 June 2024
This surgery used to be acceptable/good ten years ago. Most recently it has gone downhill fast when merging with another in Luton. The triage system to book online is impossible to navigate and time consuming. How elderly people cope is beyond me. I was in need of a repeat prescription urgently, told I needed to see a GP to access the medication then waited three weeks! I had to purchase additional meds online. The way the surgery runs actually puts patients at risk in a number of way. Will be moving surgery as soon as I can. Fed up paying NI and tax for this horrendously inadequate service. Complain and you get no response. Nobody seems happy with the booking system, but patients aren’t listened to. Runs like a business. A bad one.
Visited March 2024
Oliver Street Surgery has not yet replied.
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Review titled No GP appointments
Rated 1 star out of 5
by Anonymous - Posted on 09 January 2024
You can only book appointments via a long winded online form after which time the surgery determines whether you see a GP. I needed to see a GP regarding my prescriptions and some alarming test results which had not been shared with me. I raised a complaint and was seen that day in the surgery by a nurse who basically dismissed my complaint and just gave me repeat prescriptions which means as of 2024 my prescription has not been removed in a year. Her explanation for the test results was it wasn't anything to worry about and the equipment was likely faulty! You can't get to a GP for anything and any appointment request is only seen by the nurse. Since what I went to see the GP about has been ongoing for nearly 18mths it is quite worrying and I am having to consider paying for private healthcare.
Visited December 2023
Oliver Street Surgery has not yet replied.