Omnes Healthcare Ltd
234 Porters Avenue, Dagenham, RM8 2EQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Terrible Surgery, Rude Staff.
Rated 1 star out of 5
by Anonymous - Posted on 27 January 2023
Wanted to make an appointment for my son who is 28months old, he has had a severe eczema flare up condition he has had since he was a baby, I also needed to find out referal details that was done over a year ago as hospital has not contacted me yet. The lady on the phone was very rude and abrupt, even the way she answered the phone was unprofessional, she said there is no appointments I have to choose a different option for an appointment, she was continuously speaking over me when I then went to ask about referral, to then I said why are you being so rude, her response was ‘what’s your problem, you don’t know what’s going on here, I can’t hear you from my ear peace. At this point I was so shocked and disgusting to the way she was talking and the tone she was speaking in, baring in mind I had my phone on loudspeaker whilst feeding my son lunch, I then added my mother into the call so she could hear the way the lady was talking, and she was also very disgusted. I also asked for lady’s name numerous times which she replied ‘what do you want my name for, over again, to then she disconnected the call. I called back spoke to another lady who was so polite and professional who said they will print my referral I can pick this up from surgery and booked my son an apppointment which I appreciate. I do not appreciate the way some of these staff members speak and action need to be taken.
Visited January 2023
Review titled Omnes Healthcare Ltd
Replied on 31 January 2023
Thank you for your comments. I am sorry to hear your experience with us. I would like to arrange a meeting to discuss your concerns in details to address appropriately. Please contact at reception to arrange a meeting with Practice Manager. Many Thanks
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Review titled Great practice
Rated 5 stars out of 5
by Uddin - Posted on 14 August 2024
Faster service no waiting for queue and quick solution from reception customer service’s , I came to there today for my mom to see the doctor, but I couldn’t manage for booking appointment to see the doctors, I was so depressed that time , when I came to visit to porters avenue health care Center , nhs staff who is working in the customer services they solve the issue . Many thanks porters avenue customer service
Visited January 2023
Review titled Omnes Healthcare Ltd
Replied on 12 December 2024
Thank you for sharing your experience! We're so glad to hear that our customer service team at Porters Avenue Healthcare Center was able to resolve the issue quickly and provide the support you needed. It’s our goal to make the process as smooth and stress-free as possible for our patients, and your kind words mean a lot to us. We truly appreciate your feedback!
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Review titled Shame on their service
Rated 1 star out of 5
by Fathima - Posted on 07 December 2022
I have been told to come at 8 to get an appointment. Two days in a raw I came and both occasions they said there isn’t any appointment Available. Clearly that’s a misinformation. Staff is not trained. They kept me on standby for 15 minutes. They just gone inside and outside that’s all. Finally come out saying to me try every day and one day I will get appointment. That’s ridicules how this is surgery can run like that. NHS England look at this. I will email further if I Dont get any reply here
Visited December 2022
Review titled Omnes Healthcare Ltd
Replied on 15 January 2023
Dear Patient, I am sorry to hear your experience with us. Usually we do offer variety of appointments to our patients to meet their expectations as appropriately. I apologise it didn't happen in your case. I will pass your feedback to our team to reflect in future. Many Thanks. Practice Manager
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Review titled Good reception and management team
Rated 5 stars out of 5
by Anonymous - Posted on 02 December 2022
Good customer service and reception team at Porters Avenue, I will recommend this gp surgery, They always have options to refer patients to alternative routes when there is no appointments available at GP surgery, They have also launched an app called ever green where you can do everything through the app. Good reception and management team
Visited December 2022
Review titled Omnes Healthcare Ltd
Replied on 15 January 2023
Dear Patient, Thank you for your positive feedback. We are pleased to hear about your experience. Thank you so much
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Review titled Organised and Really helpful Gp Surgery
Rated 5 stars out of 5
by Anonymous - Posted on 05 December 2022
Organised reception team and really polite receptionist always there to support me with appointments and my quires. Gps are always nice and supportive
Visited December 2022
Review titled Omnes Healthcare Ltd
Replied on 15 January 2023
Thank you for your positive comments. This is really appreciated. We will try our best to continue the best services to our patients. Our team will be happy to hear this feedback. Many Thanks