Omnes Healthcare Ltd
234 Porters Avenue, Dagenham, RM8 2EQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Really Improved
Rated 5 stars out of 5
by Oyenu - Posted on 01 March 2023
I left a 1 star review over a year ago regarding the child and family practice service, receptionist, appointments and phones. I am not sure what management has done in the last 6 months but this has really improved. The reception desk has some new faces who are helpful and dedicated to patient care. the phones are being picked up in a timely manner which is good for people like me that work 12 hour shifts. I called last week and yesterday Morning, within 2 minutes someone picked my call I had to make sure that I had called the right number I was that shocked how quick I got an answer. The doctors are fantastic and the appointment system seems to be working to the benefit of the patients. I do hope this continues as it was only right for me to give an updated review if patient complaints are actually being heard and something is being done about it.
Visited February 2023
Review titled Omnes Healthcare Ltd
Replied on 09 August 2023
Thank you for your feedback. We are trying our best to improve our service and always monitoring so patient experience makes it better. I really appreciate your positive comment that will help us to motivate.
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Review titled Terrible practice
Rated 1 star out of 5
by Anonymous - Posted on 20 February 2023
I have tried 3 times to call this morning for appointment and yet again no answer now I have left this feedback maybe someone would call me back as requested by email
Visited February 2023
Review titled Omnes Healthcare Ltd
Replied on 09 August 2023
I am sorry for late reply. Thank you for taking the time to make a comment about our surgery on NHS Choices we are sorry that the service you have received didn't meet your expectations. At That We are looking to introduce new online system to make patient access better and now we have launched AskmyGP. I hope it will help us to improve. Thank you
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Review titled Great reception team
Rated 5 stars out of 5
by Anonymous - Posted on 23 September 2023
Lovely reception team always so helpful and polite they are always willing to help me with any problems I have lovely lovely well done porters Avenue
Visited January 2023
Review titled Omnes Healthcare Ltd
Replied on 16 February 2024
Sorry for the Late reply. Thank you so much for your positive comments thats helps our team to motivate. We will continue to provide good service. Thank you so much.
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Review titled Terrible Surgery, Rude Staff.
Rated 1 star out of 5
by Anonymous - Posted on 27 January 2023
Wanted to make an appointment for my son who is 28months old, he has had a severe eczema flare up condition he has had since he was a baby, I also needed to find out referal details that was done over a year ago as hospital has not contacted me yet. The lady on the phone was very rude and abrupt, even the way she answered the phone was unprofessional, she said there is no appointments I have to choose a different option for an appointment, she was continuously speaking over me when I then went to ask about referral, to then I said why are you being so rude, her response was ‘what’s your problem, you don’t know what’s going on here, I can’t hear you from my ear peace. At this point I was so shocked and disgusting to the way she was talking and the tone she was speaking in, baring in mind I had my phone on loudspeaker whilst feeding my son lunch, I then added my mother into the call so she could hear the way the lady was talking, and she was also very disgusted. I also asked for lady’s name numerous times which she replied ‘what do you want my name for, over again, to then she disconnected the call. I called back spoke to another lady who was so polite and professional who said they will print my referral I can pick this up from surgery and booked my son an apppointment which I appreciate. I do not appreciate the way some of these staff members speak and action need to be taken.
Visited January 2023
Review titled Omnes Healthcare Ltd
Replied on 31 January 2023
Thank you for your comments. I am sorry to hear your experience with us. I would like to arrange a meeting to discuss your concerns in details to address appropriately. Please contact at reception to arrange a meeting with Practice Manager. Many Thanks
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Review titled Great practice
Rated 5 stars out of 5
by Uddin - Posted on 14 August 2024
Faster service no waiting for queue and quick solution from reception customer service’s , I came to there today for my mom to see the doctor, but I couldn’t manage for booking appointment to see the doctors, I was so depressed that time , when I came to visit to porters avenue health care Center , nhs staff who is working in the customer services they solve the issue . Many thanks porters avenue customer service
Visited January 2023
Omnes Healthcare Ltd has not yet replied.
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Review titled Shame on their service
Rated 1 star out of 5
by Fathima - Posted on 07 December 2022
I have been told to come at 8 to get an appointment. Two days in a raw I came and both occasions they said there isn’t any appointment Available. Clearly that’s a misinformation. Staff is not trained. They kept me on standby for 15 minutes. They just gone inside and outside that’s all. Finally come out saying to me try every day and one day I will get appointment. That’s ridicules how this is surgery can run like that. NHS England look at this. I will email further if I Dont get any reply here
Visited December 2022
Review titled Omnes Healthcare Ltd
Replied on 15 January 2023
Dear Patient, I am sorry to hear your experience with us. Usually we do offer variety of appointments to our patients to meet their expectations as appropriately. I apologise it didn't happen in your case. I will pass your feedback to our team to reflect in future. Many Thanks. Practice Manager
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Review titled Good reception and management team
Rated 5 stars out of 5
by Anonymous - Posted on 02 December 2022
Good customer service and reception team at Porters Avenue, I will recommend this gp surgery, They always have options to refer patients to alternative routes when there is no appointments available at GP surgery, They have also launched an app called ever green where you can do everything through the app. Good reception and management team
Visited December 2022
Review titled Omnes Healthcare Ltd
Replied on 15 January 2023
Dear Patient, Thank you for your positive feedback. We are pleased to hear about your experience. Thank you so much
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Review titled Organised and Really helpful Gp Surgery
Rated 5 stars out of 5
by Anonymous - Posted on 05 December 2022
Organised reception team and really polite receptionist always there to support me with appointments and my quires. Gps are always nice and supportive
Visited December 2022
Review titled Omnes Healthcare Ltd
Replied on 15 January 2023
Thank you for your positive comments. This is really appreciated. We will try our best to continue the best services to our patients. Our team will be happy to hear this feedback. Many Thanks
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 20 September 2022
I had an appointment but the doctor wouldn’t let me finish my concerns. The doctor was in a rush to get off the phone.
Visited September 2022
Review titled Omnes Healthcare Ltd
Replied on 15 January 2023
Dear Patient, Thank you for your feedback. I am really sorry to hear your experience and you felt that way. We will discuss with our team to reflect this. If you have further any queries please don't hesitate to contact us. Many Thanks
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Review titled Excellent reception staff
Rated 1 star out of 5
by Anonymous - Posted on 22 September 2023
The ladies at reception are the saving grace of this GP practice. Always very helpful and friendly. I would have left ages ago if it wasn't for them. Always manage to sort out my issues with their help. Thank you so much Reception Ladies!!!
Visited August 2022
Review titled Omnes Healthcare Ltd
Replied on 16 February 2024
Sorry for the Late reply. Thank you so much for your positive comments thats helps our team to motivate. We will continue to provide good service. Thank you so much.