Open Door Surgery
47 Boundaries Road, Balham, London, Greater London, SW12 8EUContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Open Door Surgery.
Reviews
-
Review titled Making it very difficult to book an appointment.
Rated 1 star out of 5
by Anonymous - Posted on 24 May 2023
You previously used to be able to phone and book an appointment easily, and availability was often good. It would take a couple of minutes to book the appointment, and at most, you had to put aside an hour from your day to attend. They've now introduced a system whereby you're sent a text message directing you to an online form, once this has been filled out, you have to wait to receive call back. When I tried to use it, I never received a call back. This means that I couldn't make or receive calls, or join meetings at work, as taking the call to get an appointment was my priority. It also means that you can't make any plans, because you don't know whether you'll be offered an appointment at 2pm, or 3pm, or tomorrow. This system is completely inconsiderate of people who have jobs that mean they can't spend all day waiting for a call, or people who have difficulty with technology. It's in no way an improvement over making an appointment over the phone in two minutes.
Visited May 2023
Review titled Open Door Surgery
Replied on 25 May 2023
Thank you very much for your feedback. We will discuss your comment in our practice meeting. It will be very helpful if you can you please contact our practice manager at swlicb.pm.opendoor@nhs.net so that we can go through with your concerns in greater details. We have operated a walk in system but we do offer pre bookable appointment as well.