Orchard Court Surgery
Orchard Court, Orchard Road, Darlington, County Durham, DL3 6HZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Kim - Posted on 28 February 2024
Quick, efficient service carried out, all investigations done quickly no waiting around.All results given as soon as they had them and follow up with GP.
Visited February 2024
Review titled Orchard Court Surgery
Replied on 21 March 2024
Thanks Kim for your very kind review. It was good to know that your experience/service you received at the practice was efficient and positive. I will pass your feedback on to all the staff. kind regards Karen, Practice Manager
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Review titled Fantastic practice
Rated 5 stars out of 5
by Mr Victor Rose - Posted on 27 February 2024
From the minute I called up and explained my symptoms they were polite and got me in the same day. The doctor gave a good check and made me feel at ease. All in all, very professional
Visited February 2024
Review titled Orchard Court Surgery
Replied on 21 March 2024
Dear Mr Rose Thank you for your kind review on our practice. I am very glad that you felt you were treated in a professional way by the team, that is something that we like to pride ourselves on. I will pass your feedback to the whole team as it very motivating and rewarding for them when they receive positive feedback kindest regards Karen, Practice Manager
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Review titled Good consultation
Rated 5 stars out of 5
by Anonymous - Posted on 12 January 2024
I was very pleased with my latest visit and consultation at Orchard Court surgery and was pleased with the outcome
Visited January 2024
Review titled Orchard Court Surgery
Replied on 17 January 2024
Thanks so much for taking the time to comment on our service. It was great to hear that you were pleased with your outcome. We strive on a daily basis to offer a great service and always appreciate it when patients take the time to comment. kindest regards Karen, Practice Manager
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 20 January 2024
Saw the doctor at exactly the time of the appointment. He was empathetic, attentive and professional and organised blood tests and a further follow up consultation.
Visited January 2024
Review titled Orchard Court Surgery
Replied on 22 January 2024
Dear Patient Thanks so much for taking the time to feedback on your excellent care. We always strive to provide an exceptional service and always good when we receive positive feedback. I will pass the feedback onto the rest of the team Kind regards Karen, Practice Manager
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Review titled Excellent practice
Rated 5 stars out of 5
by Kimberley G - Posted on 05 December 2023
Phoned up at 8am on the morning and managed to get an urgent appointment for the same morning, staff member on the phone was very friendly. Straight in to see the GP, no long waits, the GP was excellent with my little boy, he was very child friendly and knowledgeable, diagnosed him very quickly and provided the relevant treatment, best gp practise in the area, never had any problems with them
Visited December 2023
Review titled Orchard Court Surgery
Replied on 06 December 2023
Thanks so much Kayleigh for your valuable feedback which is always appreciated. I will forward your comments to all staff kind regards Karen, Practice Manager
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Review titled Brilliant practice
Rated 5 stars out of 5
by Kim - Posted on 11 December 2023
I order medication and stoma supplies monthly via systemonline. Today I placed my order and it was issued within minutes. With my previous practice, I would have to ring 5 days later to ask them to process it
Visited December 2023
Review titled Orchard Court Surgery
Replied on 21 December 2023
Thanks Kim, for taking the time to give positive feedback on our service. It was very kind and thoughtful of you. We always like to think we provide exceptional care to each and every patient and sometimes its very hard with over 8000 patients. I will certainly pass your feedback to the team as patients input is invaluable to us. kind regards Karen, Practice Manager
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Review titled Very good practice
Rated 5 stars out of 5
by Anonymous - Posted on 09 December 2023
Well sorted out as usual.well attended to and problem addressed book for next appointment. Fair result.
Visited December 2023
Review titled Orchard Court Surgery
Replied on 21 December 2023
Thanks so much for you kind and thoughtful review. We always try hard to provide exceptional care and it is nice to know that we have met your expectations. I will pass your feedback to all staff kind regards Karen, Practice Manager
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Review titled Fantastic Practice
Rated 5 stars out of 5
by BRENDAN MARKEY - Posted on 23 December 2023
The reception staff are fantastic at Orchard Court surgery. If you have any problems at all, they will go above and beyond to help you in your problems and as far the doctor team are also great in everywhere. They will sit you down and explain everything to you.
Visited December 2023
Review titled Orchard Court Surgery
Replied on 27 December 2023
Thank you Brendan for taking the time to leave very kind feedback. It was very thoughtful of you and we really appreciate it. Our priority is to provide exceptional care and the staff find it very rewarding when they know they have met your expectations. I will pass the feedback on to the staff. kindest regards Karen Practice Manager
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Review titled Very understanding
Rated 5 stars out of 5
by Anonymous - Posted on 25 October 2023
Phone for an appt for husband late morning,unfortunately all appts gone. Exained his symptoms and how worried I was. Given an emergency appt with no problems, receptionist v. understanding and professional and listened to my concerns.
Visited October 2023
Review titled Orchard Court Surgery
Replied on 23 November 2023
Dear Patient Thank you so much for your feedback. Its always nice and rewarding for the staff to get kind feedback, I am aware that the staff on the phones and front desk have a very hard job and always try to accommodate patients. I will forward this review to all staff . kind regards Karen. Practice Manager
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Review titled Amazing practice
Rated 5 stars out of 5
by Anonymous - Posted on 17 January 2023
Amazing practice, used to be with caramel medical practice but changed over. Orchard court have so far been the best doctors, feels much easier to get appointments, the receptionist's are so friendly and welcoming, the 2 doctors I've seen have been amazing, always giving you the time you need, weather that be 10-20minute appointments, you never feel like there pushing you out and extremely caring. Only minus is you may be waiting 30minutes to your appointment but the care they give you it's defiantly worth the wait. Would 100% recommend this surgery.
Visited January 2023
Review titled Orchard Court Surgery
Replied on 08 February 2023
Thanks so much for your recent feedback. Your kind words are very much appreciated and I will feedback this to the staff.