Orchard Medical Practice
Stockwell Gate, Mansfield, Nottinghamshire, NG18 5GGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 08 November 2023
The doctors are very good but getting to see or even talk with one of them is impossible and I'm not happy!!! I have need to speak with a gp for 2 reasons and am being prevented from arranging this. Last week I was in reception asking to make an appointment. I explained that one reason was to discuss a medication change made by the doctor. I was told by the receptionist that I didn't need to talk with a go as I could go to the pharmacy and buy them. In Sept the doctor told me to review in October. I pointed this out to the receptionist. Her response was to tell me I wasn't due for a review so I didn't need one. I explained again. So I still have not had the review and I'm now out of medication! I need it! Hopeless situation! There were 5 other people in the queue behind me by the time I left., most of them would have overheard, which makes it unfair and unforgivable. Frankly I'm appalled!
Visited October 2023
Review titled Orchard Medical Practice
Replied on 13 November 2023
Dear Patient Thank you for your feedback, we would like to apologise profusely for the poor experience you have received from staff at the practice in not finding a solution to the problem you were having with your prescription. We would like to help and look in to this further for you and look in to any improvements we could make for future if you could give our Practice Manager, Rebecca Tate or Assistant Manager Jayne Mallatratt a call on 01623 400100 again, we apologise for your experience recently.
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Review titled Great doctors… everything else a shambles
Rated 2 stars out of 5
by Anonymous - Posted on 06 October 2023
Firstly, I have been ordering my prescriptions through the NHS app for the past year and it has been an amazing service but recently my prescriptions have been removed from the app so I am unable to currently get any of my inhalers and I go on holiday in a weeks time. Upon researching, only a GP can deny access to prescriptions/ remove them from the NHS app. I then have tried on multiple occasions to ring the reception to try and rectify this as I’m currently struggling with my asthma that I have had for 23 years and I can not get through on the phone at all. When I finally spoke to the gp all I got was “that’s strange”. The receptionists also seem to think we have all day to sit calling and waiting for the phone to be answered. I have sat clicking “user busy” for over 200 times before giving up on multiple occasions to try and get appointments or to ring regarding other queries. Trying to get an appointment is incredibly difficult and if you can’t get though at 8:30 and give up trying and ring back later, I get told by the receptionist “you should have called at 8:30”. Which I often do but can’t ever get though and don’t have hours to sit waiting (we all have jobs too). Also I don’t understand the new system where if you want an appointment, it has to be before 1pm, so for people like myself who work and require an appointment after 4pm this is now impossible as these appointments are classed as “emergencies” which the receptionist decides if your worry or pain is an emergency or not. To make matters worse, when you get through on the phone, you are often greeted by a rude and abrupt receptionist who either questions your illness and suggests going to a pharmacy for tonsillitis which is just a joke. There is only one lovely receptionist who I cross my fingers for every time. She is so kind and caring and treats each problem as serious and tries her best to fit myself in for appointments. It’s a shame they aren’t all like her. The doctors themselves are lovely if you ever manage to get past the receptionists and get an appointment with one. I have honestly given up trying to get an appointment now and often just suffer instead. As for my prescriptions, I’m still trying to get through to rectify this problem.
Visited October 2023
Review titled Orchard Medical Practice
Replied on 09 October 2023
Dear Patient Thank you for your feedback, we apologise for your recent attempts to try and get help contacting the practice, we do strive to offer a good and competent service to our patients, we are sorry for what sounds like a poor experience recently. There are multiple points you have raised which might be better as a phone call so we can look in to these further for you, listen to calls for training, as well as help you with your prescription and hopefully make things easier for next time. If you could ring the practice during an afternoon this may be a quieter time and ask to speak to the Assistant/Practice Manager or email the practice so we can call you to go through your points and help you. The patient email address is nnicb-patient-orchard@nhs.net Kind regards Mrs Rebecca Tate - Practice Manager 01623 400100
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Review titled April contact???
Rated 1 star out of 5
by Anonymous - Posted on 04 July 2023
I saw the Consultant on April 3rd 2023; he told me that he would write to the gp to request investigations. A Gp was supposed to contact me when the letter from the Kings Mill Hospital Consultant arrived. It arrived 21st April 23. My husband wrote on 'July 3rd' stating that; that it would be prudent for some-one to ring me back. The return message 4th July stated that a gp will ring on 12/07/23. Three months later...
Visited July 2023
Review titled Orchard Medical Practice
Replied on 17 July 2023
Dear Patient, Thank you for your feedback this has been valuable to look in to this further for you and I believe the GP has been in contact with you. We apologise for your experience and, if you need any further help with this please do not hesitate to contact the Practice Manager, Rebecca Tate on 01623 400100.
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Review titled Poor Service
Rated 1 star out of 5
by Anonymous - Posted on 16 June 2023
I attempted to contact this practice for over 25 minutes as a professional requesting information for a patient in crisis. I was repeatedly pressing my redial button to be continuously met with a constant engaged tone. Unable to speak to anybody.
Visited June 2023
Review titled Orchard Medical Practice
Replied on 06 July 2023
Dear Patient, Thank you for your feedback, we apologise you were unable to get through to the practice, we did have an intermittent problem last Friday with our phone lines so this may have been the reason. We do have a dedicated Option 1 line button for Healthcare Professionals and this comes straight through to our reception team without holding in a queue otherwise this is the crisis team number to call should you need it in future 0808 196 3779 this is available 24/7. Again we sincerely apologise for your experience if you would like to discuss this further please contact our Practice Manager, Rebecca Tate on 400100