Orchard Medical Practice
Stockwell Gate, Mansfield, Nottinghamshire, NG18 5GGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent Communication
Rated 5 stars out of 5
by Val Moss - Posted on 25 October 2022
My mother has been in a Care Home for the last 10 years and during that time she received excellent service from Orchard Medical Practice. If she needed a visit this was always done promptly and a diagnosis was quickly reached with the appropriate action taken. Even when she was okay the visiting Doctor would usually call in on Mum just to say "Hello" and have a little chat. During the last few years Mums condition went up and down, but the communication with the Surgery, the Care Home and the family was always there when needed which was a huge comfort. This link with all the parties involved is a vital part of what Care in the Community should be about and I feel privileged to have been at the receiving end of this wonderful service from both Orchard Medical Practice and the Care Home. Sadly this is not the same everywhere, but it should be part of our GP Service like it used to be when GPs had time to do this instead of treating us like numbers.
Visited October 2022
Review titled Orchard Medical Practice
Replied on 07 November 2022
Thank you very much for your response to the care you have received with regard to your mother, we are delighted you feel happy with the communication between the care home and the practice. We will forward this on to the team to ensure they are aware too. We appreciate you taking the time to do a review. Kind regards Rebecca Tate - Practice Manager
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Review titled Gone Down Hill Dramatically
Rated 2 stars out of 5
by Anonymous - Posted on 06 September 2022
This used to be a great surgery with polite receptionists and caring doctors, a great all round service and i never had any complaints. Now its almost impossible to get a call from a doctor let alone get a face to face appointment! I am a full employed tax paying British born citizen yet i find myself having to pay for private care because i can't see a GP to which i am entitled, not only for travel vaccinations (which they used to do but now don't) which are available on the NHS but also to get regular medication and specialist treatment i need in a timely manner ! Surely covid cannot continue to be blamed for services not being resumed and proper care being available? I have sought to change doctors but sadly this level of service seems to be the norm throughout all Mansfield doctors so off i go to pay for private care, absolutely shameful!
Visited September 2022
Review titled Orchard Medical Practice
Replied on 27 September 2022
Dear Patient, We apologise sincerely for the experience you have had recently in getting an appointment as well as our travel vaccination service. We do aim to meet our patients' expectations but unfortunately this is not always possible and we are sorry we fell short on the occasions you tried. As an alternative way of communication you may wish to try our 'contact us' page in future which is on our website www.orchard-medical.co.uk this is a messaging service you send to the practice in a secure way for non-urgent medical issues, we aim to give you a call back within 5-6 working days trying our best to time the call when it is convenient to you. With regard to travel we re-started our NHS travel vaccinations in July, there are details and a form on our website, we would need no less than 6 weeks notice. If any further private vaccines are required we can direct you further. We hope these options may be of help to you in the future, if you wish to speak to the Practice Manager, Rebecca Tate further please do not hesitate to contact the practice. Again we apologise for recent experience.