Orchard Practice
Gosbury Hill Health Ctr., Orchard Gardens, Chessington, Surrey, KT9 1AGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Impossible to get appointment
Rated 2 stars out of 5
by Anonymous - Posted on 21 November 2024
Recently been diagnosed with a condition that requires ongoing tests and appointments. When I try to make an appointment I get put on a waiting list. Someone then calls back often days later and offers me an appointment for maybe an hour later that day. If I try to book ahead I was simply told to call back nearer the time. Why is it not possible to simply get an appointment, instead of the practice calling you and expecting you to be able to attend at a moments notice??
Visited November 2024
Orchard Practice has not yet replied.
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Review titled Ok
Rated 3 stars out of 5
by Anthony Osborne - Posted on 22 May 2024
Not happy with the phone today run out of medication today and was told you need to make an appointment to speak to a dot and was told nothing till the 29th of may I told the lady I will be I. Hospital if I don’t take my meds and the lady on the phone said that is ok
Visited May 2024
Review titled Orchard Practice
Replied on 24 July 2024
Dear Mr Osborne, Thank you for taking the time to share your experience at the surgery, I am sorry you have had cause to complain. As it would not be appropriate to discuss your medical history on a public forum, I would encourage you to contact us either via our online form or by calling our Practice Manager at the surgery to discuss the issues you have raised should you wish. https://www.churchillmedicalcentre.com/complaint-form Kind Regards, Ellie Roberts Practice Business Manager
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Review titled Getting an appointment if you work is impossible
Rated 1 star out of 5
by Toby James - Posted on 15 April 2024
I have several muscular issues and have been trying to get an appointment for weeks. I have explained to the practice that I need an appointment outside of work hours, i was sent a link to self serve with zero doctors having availability at the times I require. This is directly impacting my ability to live my day to day life without pain, but that clearly doesn't matter. Unless you're a baby, child or an older person the Orchard practice will not consider you a priority and will leave you to time out of the system and have to start again, before again being left infuriated at not being able to get an appointment. Their complaints procedure is prohibitive, I assume to discourage complaints, requiring you to put it in longform email instead of providing a webform. I'm certain the staff are overworked and I'm sorry for them for that, but that doesn't mean those of us in constant daily pain should suffer.
Visited April 2024
Review titled Orchard Practice
Replied on 24 July 2024
Dear Mr James, Thank you for taking the time to share your experiences of the practice with us, I am sorry you have had cause to complain. Please accept my apologies for not acknowledging your feedback before today. As it would not be appropriate to discuss your medical history on a public forum, I would encourage you to contact us either via our online complaint form or by calling our Practice Manager at the surgery to discuss the issues you have raised should you wish. https://www.churchillmedicalcentre.com/complaint-form To address the generic point around our opening hours, we do run a late evening surgeries until 20:00 and are able to book patients in to our local hub on a Saturday for acute issues, which I hope may be of use to you in the future. Kind regards, Ellie Roberts Practice Business Manager
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Review titled Appalling service
Rated 1 star out of 5
by David Barber - Posted on 13 February 2023
Having suffered extreme back pain and difficulty in walking for 3 days over the weekend and NHS 111 taking 34 hours to get a medical advisor to call me, which was eventually late on Sunday night and too late to get a painkiller prescription. He said he would email my GP for an urgent prescription. Monday morning I tried for an hour and 45 minutes to get through to the Orchard practice. Only to find out they never received the email. The receptionist said she would put me down as an emergency call back for that day. At 4.30 pm I called and I was told the GP would call soon as there was 3 people on the list before me. It is now 7pm and still no call and again too late to get a prescription, so yet another sleepless painful night.
Visited February 2023
Review titled Orchard Practice
Replied on 19 October 2023
Dear Mr Barber, Thank you for your message above, I am sorry you had cause to complain and apologise for not replying to you sooner. We are The Orchard Practice in Chessington. If you would like our surgery to investigate the above any further, please do email in for the attention of the Practice Manager - swlicb.orchard@nhs.net. Kind regards, Ellie Roberts Practice Manager
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Review titled Helpful and friendly practice
Rated 5 stars out of 5
by R Dormer - Posted on 25 January 2023
Everybody here is so kind and helpful. It's a lovely practice and have always managed to get an appointment quickly.
Visited January 2023
Review titled Orchard Practice
Replied on 19 October 2023
Dear Patient, Thank you for taking the time to review our practice, I hope your experiences have continued to be positive. Your comments were passed on to our practice team, who are always very grateful to hear how our services have helped our patients. Kind regards, Ellie Roberts Practice Manager